Transfer and Connect: Agent Available and Transfer Does Not Happen

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Agent Available and Transfer Does Not Happen

Problem Summary When an agent becomes available during prompt-play in a Queue to Skill Group script, the transfer never happens.
Error Message None.
Possible Cause The Interruptible checkbox in a Network VRU Script configuration is not checked. (This is the default setting). The Unified ICME software does not interrupt a VRU script to perform a transfer if this feature is not enabled.
Recommended Action Select the Interruptible checkbox on all Network VRU script nodes that might be run while a caller is waiting in queue for an agent.
Release Release 7.0(2)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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