Total logged in hours for agent very high after name change
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Total logged in hours for agent very high after name change
Problem Summary | Total logged in hours for agent very high after name change. |
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Error Message | None. |
Possible Cause | The agent name was changed via CCM while the agent was still logged into CAD. |
Recommended Action | Change the agent's name when agent is not logged in. |
Release | |
Associated CDETS # | CSCsx49385 : Updating Agent name in Call Manager creates a new agent in UCCX. |