Total logged in hours for agent very high after name change

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(Total logged in hours for agent very high after name change)
 
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[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 8.0]]
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[[Category:Unified CCX, Release 8.5]]

Latest revision as of 10:35, 26 November 2010

Total logged in hours for agent very high after name change

Problem Summary Total logged in hours for agent very high after name change.
Error Message None.
Possible Cause The agent name was changed via CCM while the agent was still logged into CAD.
Recommended Action Change the agent's name when agent is not logged in.
Release
Associated CDETS # CSCsx49385 : Updating Agent name in Call Manager creates a new agent in UCCX.

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