Total logged in hours for agent very high after name change

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(New page: {{Template:Required Metadata}} == Total logged in hours for agent very high after name change == {| border="1" |- ! '''Problem Summary''' | Total logged in hours for agent very high after...)
m (Total logged in hours for agent very high after name change)
Line 20: Line 20:
|-
|-
! '''Associated CDETS #'''
! '''Associated CDETS #'''
-
| None.
+
| CSCsx49385 : Updating Agent name in Call Manager creates a new agent in UCCX.
|-
|-
|}
|}

Revision as of 04:45, 30 April 2010

Total logged in hours for agent very high after name change

Problem Summary Total logged in hours for agent very high after name change.
Error Message None.
Possible Cause The agent name was changed via CCM while the agent was still logged into CAD.
Recommended Action Change the agent's name when agent is not logged in.
Release
Associated CDETS # CSCsx49385 : Updating Agent name in Call Manager creates a new agent in UCCX.

Rating: 0.0/5 (0 votes cast)

Personal tools