Total logged in hours for agent very high after name change
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! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
| - | | | + | | CSCsx49385 : Updating Agent name in Call Manager creates a new agent in UCCX. |
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[[Category:Unified CCX, Release 7.0]] | [[Category:Unified CCX, Release 7.0]] | ||
[[Category:Unified CCX, Release 8.0]] | [[Category:Unified CCX, Release 8.0]] | ||
| + | [[Category:Unified CCX, Release 8.5]] | ||
Latest revision as of 10:35, 26 November 2010
Total logged in hours for agent very high after name change
| Problem Summary | Total logged in hours for agent very high after name change. |
|---|---|
| Error Message | None. |
| Possible Cause | The agent name was changed via CCM while the agent was still logged into CAD. |
| Recommended Action | Change the agent's name when agent is not logged in. |
| Release | |
| Associated CDETS # | CSCsx49385 : Updating Agent name in Call Manager creates a new agent in UCCX. |
