ToS and QoS: TCP packets going from CTI Toolkit to CTI OS server do not have ToS and QoS tagged

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TCP packets going from CTI Toolkit to CTI OS server do not have ToS and QoS tagged

Problem Summary TCP packets going from CTI Toolkit to CTI OS server do not have ToS/QoS tagged.
Error Message None.
Possible Cause This symptom may have multiple causes:
  1. ToS tagging is NOT implemented in the Java or .NET (C#) CILs. A system using these could support one way tagging from server to client, but traffic from the client to the server would be sent best effort.
  2. ToS/QoS may not be properly configured on the system where CTI OS Server resides.
Recommended Action
  1. A system using ToS tagging in the Java or .NET (C#) CILs could support one way tagging from server to client, but traffic from the client to the server would be sent best effort.
  2. Ensure that ToS/QoS is properly configured on the system where CTI OS Server resides. If changes are made to the registry, then both CTI OS server and CTI Toolkit need to be re-started.
    1. Make sure that the following registry has ToS value set to 0x68.
      HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOS_<customer-instance>\CTIOS1\EnterpriseDesktopSettings\AllDesktops\Login\ConnectionProfiles\Name\IPCC<or other profile name>
    2. Make sure that the following registry has ToS value set to 0xB8:
      HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOS_<customer-instance>\CTIOS1\EnterpriseDesktopSettings\AllDesktops\IPCCSilentMonitor\Name\Settings
Release Release 7.5(x)
Associated CDETS # None.

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