Timing issue with Dequeue All step

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Timing issue with Dequeue All step

Problem Summary When Dequeue All step is used immediately before Select Resource step, timing issue leads to the interruption in agent selection.
Error Message NA
Possible Cause The engine may execute Dequeue and Select Resource step from all CSQs in the same millisecond. However, SS_CM may process the dequeue request after the select resource step is executed. This leads to the connect being interrupted by a resource available interruption.
Recommended Action Add a small delay of two seconds between Dequeue All and Select Resource step.
Release Release 8.5(1)
Associated CDETS # CSCty71015


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