The agent can’t view any contact service queue statistics in Agent Desktop

Revision as of 19:46, 15 August 2011 by Nakamins (Talk | contribs)

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Problem Summary	The agent cannot view any contact service queue statistics in Agent Desktop.
Error Message	None.
Possible Cause	The agent is not assigned to a contact service queue, so no CSQ statistics are visible to the agent.
Recommended Action	Assign the agent to a contact service queue.
Release	CAD Unified CCX 8.5
Associated CDETS #	None.

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