The Names are not recognized

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Latest revision as of 15:21, 9 April 2010

Names are not recognized

Problem Summary For calls that have been allocated a channel from a MRCP ASR Dialog Control Group, names are not consistently recognized by the Name to User step.
Error Message None.
Possible Cause The Name Grammar Generator was not run after a new Cisco Unified CCX installation or after you added or changed an existing name.
Recommended Action

Run the Name Grammar Generator.

Complete the following steps:

  1. Select Tools > User Management > Name Grammar Generation. (Run the Name Grammar Generator at off-peak times.)
  2. Verify that you have select the correct Grammar Variant. If you use Nuance 8.5 select "Nuance" , for Nuance 9.0 and Scansoft select OSR 3.1.x and if you use IBM WVS select 2003 SISR.In the case of a mixed environment, select "All" or combination of them.
Release Release 8.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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