The Cisco Unified CCX Administration Authentication web page is not available

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The Cisco Unified CCX Administration Authentication web page is not available

Problem Summary You cannot browse to the Cisco Unified CCX Administration URL and a Page Cannot be Displayed error appears.
Error Message None.
Possible Cause The system cannot access the Cisco Unified CCX Administration web page. A required service may not be running or required files may be missing.

Make sure the following services are running:

  • Check that the CiscoUnifiedCCXAdmin.exe is running (in Windows Task Manager).
  • IIS Admin service
  • World Wide Web Publishing service
Recommended Action

If these services are running, verify that files exist in the install_directory\tomcat_appadmin\webapps\appadmin\ directory, where install_directory is the folder in which the Cisco Unified CCX system is installed. (By default, the Cisco Unified CCX system is installed in the c:\Program Files\wfavvid folder.)

If no files exist in this directory, perform the following steps:

  1. Stop the Cisco Unified CCX Node Manager service.
  2. Delete the appadmin folder from the tomcat_appadmin\webapps folder in the folder in which you installed the Cisco Unified CCX system. (By default, the Cisco Unified CCX system is installed in the c:\Program Files\wfavvid folder.)
  3. Start the Cisco Unified CCX Node Manager service.
  4. Wait for a few minutes and try to browse to the URL again.
Release Release 7.0(1)
Associated CDETS # None.

Rating: 5.0/5 (1 vote cast)

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