The Cisco Unified CCX Administration Authentication web page is not available

(Difference between revisions)

Revision as of 19:50, 12 August 2009

Problem Summary	You cannot browse to the Cisco Unified CCX Administration URL and a Page Cannot be Displayed error appears.
Error Message	None.
Possible Cause	The system cannot access the Cisco Unified CCX Administration web page. A required service may not be running or required files may be missing. Make sure the following services are running: Check that the CiscoUnifiedCCXAdmin.exe is running (in Windows Task Manager). IIS Admin service World Wide Web Publishing service
Recommended Action	If these services are running, verify that files exist in the install_directory\tomcat_appadmin\webapps\appadmin\ directory, where install_directory is the folder in which the Cisco Unified CCX system is installed. (By default, the Cisco Unified CCX system is installed in the c:\Program Files\wfavvid folder.) If no files exist in this directory, perform the following steps: Stop the Cisco Unified CCX Node Manager service. Delete the appadmin folder from the tomcat_appadmin\webapps folder in the folder in which you installed the Cisco Unified CCX system. (By default, the Cisco Unified CCX system is installed in the c:\Program Files\wfavvid folder.) Start the Cisco Unified CCX Node Manager service. Wait for a few minutes and try to browse to the URL again.
Release	Release 7.0(1)
Associated CDETS #	None.

Rating: 5.0/5 (1 vote cast)