Telephony Subsystem in Partial Service - calculateGroupReadiness indicates groups NOT READY
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Latest revision as of 15:21, 9 April 2010
Telephony Subsystem in Partial Service - calculateGroupReadiness indicates groups NOT READY
Problem Summary | Unified CCX Telephony Subsystem is in partial service. |
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Error Message | SS_TEL shows calculateGroupReadiness: NOT READY for some trigger
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Possible Cause | Every trigger/routepoint needs to be associated with a Call Control Group and a Dialog Group. Ideally, the groups size for each trigger should be 2. This issue can happen if the routepoint/trigger is not associated with a Call Control Group or Dialog Group |
Recommended Action |
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Release | Release 8.0(1) and Release 7.0(1) |
Associated CDETS # | NA |