Talking: The Wrapup button is disabled while talking

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The Wrapup button is disabled while talking

Problem Summary Only the Available/Ready and NotReady buttons are enabled while I am talking, the Wrapup button is disabled (IPCC only).
Error Message None.
Possible Cause Wrapup mode (configured in the ICM Configuration Manager's Agent Desk Settings) for this call is NOT_ALLOWED.
Recommended Action You are not allowed to go to the Wrapup state -- therefore, it will never be enabled
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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