Talking: AgentState buttons are not enabled while talking

From DocWiki

Revision as of 17:55, 18 December 2009 by Docwikibot (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

The AgentState buttons are not enabled while talking

Problem Summary IPCC Only: None of the AgentState buttons are enabled while I am talking.
Error Message None.
Possible Cause Wrapup mode (configured in the ICM Configuration Manager's Agent Desk Settings) for this call is set to either REQUIRED or REQUIRED_WITH_DATA.
Recommended Action You cannot choose the state you will go to after you hang up this call - you will automatically go to Wrapup state.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools