Talking: AgentState buttons are not enabled while talking

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The AgentState buttons are not enabled while talking

Problem Summary IPCC Only: None of the AgentState buttons are enabled while I am talking.
Error Message None.
Possible Cause Wrapup mode (configured in the ICM Configuration Manager's Agent Desk Settings) for this call is set to either REQUIRED or REQUIRED_WITH_DATA.
Recommended Action You cannot choose the state you will go to after you hang up this call - you will automatically go to Wrapup state.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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