Recommended Action
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Depending upon the cause, do one of the following:
- If the language specified is not available, from the Cisco Unified CCX Administration web page, choose Subsystems > MRCP TTS and check whether the MRCP TTS server for the Override Language is configured. If it is not, configure a new MRCP TTS server with the desired language and then reload the corresponding MRCP Provider.
- Text larger than 20 KB is not allowed. Make sure that you are using less than 20 KB of text.
- If necessary, obtain a license for additional MRCP TTS ports from the MRCP TTS vendor.
- If the default TTS provider is not being used, configure the Default TTS Provider field using Cisco Unified CCX Administration. Go to System > System Parameters and select the desired TTS provider. Or using the Cisco Unified CCX Editor Create TTS Prompt step, explicitly specify the desired TTS provider in the Overrride TTS Provider field. If using VXML scripts, specify the desired TTS provider for Nuance Vocalizer 3.0, and the configure it as follows:
- <property name="com.cisco.tts.provider" value="Nuance Vocalizer 3.0"/>
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