| Recommended Action
|
Increase the maximum sessions on the trigger. The maximum sessions on the trigger should be equal to the maximum application sessions
An Example:
803988: Jan 20 14:10:46.923 IST %MIVR-SS_TEL-7-UNK:Route Connection=[5758::1/(P1-jtapi_srib42_dec_1) GCID=(1,4347)->ACTIVE]->OFFERED, reason=1, Event= (P1-jtapi_srib42_dec_1) 4347/1 CallCtlConnOfferedEv 5758::1 [#233] Cause:100 CallCtlCause:100 CiscoCause:0 FeatReason:12 [#236] Cause:100 CallCtlCause:100 CiscoCause:0 FeatReason:12, cause=100, metacode=129, isMaster=true
804004: Jan 20 14:10:46.924 IST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=4,type=Cisco JTAPI Call,implId=4347/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=icd,type=Cisco Script Application,id=0,desc=icd,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2009-12-08 08:42:45.0,recordId=1,desc=icd,name=icd,type=Cisco Script Application,id=0,enabled=true,sessions=10,script=SSCRIPT[icd.aef],defaultScript=,vars=[<java.lang.String CSQ>],defaultVars=null]]],task=null,session=null,seqNum=-1,time=1263976846923,cn=5758,dn=5758,cgn=2035,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5758,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000010FB014C22DE00000000,DestProtocolCallRef=null,route=RP[num=5758],port=null,aborting=false,transferring=false,disconnecting=false]
804027: Jan 20 14:10:46.927 IST %MIVR-SS_TEL-7-UNK:Route Connection: [5758::1/(P1-jtapi_srib42_dec_1) GCID=(1,4347)->ACTIVE]->OFFERED, CTI Port selected: TP[id=4,implId=458,state=IN_USE]
804028: Jan 20 14:10:46.927 IST %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI Port Group route event: Route Session=[5758::1/(P1-jtapi_srib42_dec_1) GCID=(1,4347)->ACTIVE]->OFFERED,Route Address=5758,Failure reason=The trigger has exceeded its max number of concurrent sessions, current active sessions: 1,Exception=null
804029: Jan 20 14:10:46.934 IST %MIVR-SS_TEL-7-UNK:RP[num=5758], conn=[5758::1/(P1-jtapi_srib42_dec_1) GCID=(1,4347)->INVALID]->DISCONNECTED, event=(P1-jtapi_srib42_dec_1) 4347/1 CallCtlConnDisconnectedEv 5758::1 [#240] Cause:100 CallCtlCause:100 CiscoCause:21 FeatReason:12 [#242] Cause:100 CallCtlCause:100 CiscoCause:21 FeatReason:12, cause=CAUSE_NORMAL[100], meta=META_CALL_ENDING[132]
804037: Jan 20 14:10:46.938 IST %MIVR-SS_TEL-7-UNK:Call.rejected(TRIGGER_MAX_SESSION) JTAPICallContact[id=4,type=Cisco JTAPI Call,implId=4347/1,active=false,state=CALL_REJECTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=icd,type=Cisco Script Application,id=0,desc=icd,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2009-12-08 08:42:45.0,recordId=1,desc=icd,name=icd,type=Cisco Script Application,id=0,enabled=true,sessions=10,script=SSCRIPT[icd.aef],defaultScript=,vars=[<java.lang.String CSQ>],defaultVars=null]]],task=null,session=Session[id=001-0x4a817c805,parent=null,active=true,state=SESSION_IDLE,time=1263976846924],seqNum=0,time=1263976846923,cn=5758,dn=5758,cgn=2035,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5758,odn=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=00000000000010FB014C22DE00000000,DestProtocolCallRef=null,route=RP[num=5758],port=null,aborting=false,transferring=false,disconnecting=false]
|
