TRIGGER FAIL

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Call rejected due to TRIGGER FAIL

Problem Summary Call rejected due to TRIGGER_FAIL.
Error Message Call.rejected(TRIGGER_FAIL)
Possible Cause Exception while redirecting the call to CTI Port
Recommended Action

    Redirect to CTI Port fails with a JTAPI exception.
    Sometimes this could happen if the caller drops the call while it is being redirected to the CTI port. If it was indeed a caller drop scenario then call rejection is justified.
    7735951: Oct 12 09:24:02.753 IST %MIVR-SS_TEL-7-UNK:Route Connection=[23001::1/(P1-jtapi_188_2) GCID=(1,790108)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv, cause=100, metacode=129, isMaster=true
    7735958: Oct 12 09:24:02.762 IST %MIVR-SS_TEL-7-UNK:Route Connection: [23001::1/(P1-jtapi_188_2) GCID=(1,790108)->ACTIVE]->OFFERED, CTI Port selected: TP[id=187,implId=22423,state=IN_USE]
    7735983: Oct 12 09:24:02.778 IST %MIVR-SS_TEL-7-UNK:RP[num=23001], conn=[23001::1/(P1-jtapi_188_2) GCID=(1,790108)->INVALID]->DISCONNECTED, event=CallCtlConnDisconnectedEv, cause=CAUSE_NORMAL[100], meta=META_CALL_ENDING[132]
    7735985: Oct 12 09:24:02.982 IST %MIVR-SS_CM-7-UNK:ICDContactAdapter 5692 : ContactRejected received for App FW contact 5692, iefSourceContact is 17567318 [790102/1] (5692)
    7736145: Oct 12 09:24:03.780 IST %MIVR-SS_TEL-3-ROUTE_FAILED:Route failed : All Call ids=JTAPICallContact[id=5698,implId=790108/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Loadtest1,task=null,session=8000005699,seq num=0,cn=23001,,List of Active Connections=[23001::1/(P1-jtapi_188_2) GCID=(1,790108)->INVALID]->DISCONNECTED,Extension=22423,Exception=com.cisco.jtapi.PlatformExceptionImpl: CCNException not handled: com.cisco.cti.client.CCNException: redirect failure,Failure reason= call will be rejected, .=0x8ccc001d::Attempt to redirect a call that does not exist or is not longer active,Contact.Reject.reason=TRIGGER_FAIL,(SelectRouteTime,ObtainingIdleChannelTime,RedirectTime=9,8,1017)
    7736159: Oct 12 09:24:03.781 IST %MIVR-SS_TEL-7-UNK:Call.rejected(TRIGGER_FAIL) JTAPICallContact[id=5698,implId=790108/1,state=STATE_REJECTED_IDX,inbound=true,App name=Loadtest1,task=null,session=8000005699,seq num=0,cn=23001,dn=23001



    But if it is not due to caller drop and if it is due to some other error code then look under http://docwiki-dev.cisco.com/wiki/JTAPI_Exception_during_redirect%2C_accept%2C_answer%2C_transfer_request and escalate it to IPCBU JTAPI team.
    7734839: Oct 12 09:23:57.946 IST %MIVR-SS_TEL-7-UNK:Route Connection=[23001::1/(P1-jtapi_188_2) GCID=(1,790102)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv, cause=100, metacode=129, isMaster=true
    7734847: Oct 12 09:23:57.976 IST %MIVR-SS_TEL-7-UNK:Route Connection: [23001::1/(P1-jtapi_188_2) GCID=(1,790102)->ACTIVE]->OFFERED, CTI Port selected: TP[id=160,implId=22471,state=IN_USE]
    7734848: Oct 12 09:23:57.978 IST %MIVR-SS_TEL-7-UNK:Route Connection:[23001::1/(P1-jtapi_188_2) GCID=(1,790102)->ACTIVE]->OFFERED Gets Exceptioncom.cisco.jtapi.PlatformExceptionImpl: CCNException not handled: com.cisco.cti.client.CCNException: redirect failure Error 0x-1932787451::
    7734861: Oct 12 09:23:57.979 IST %MIVR-SS_TEL-3-ROUTE_FAILED:Route failed : All Call ids=JTAPICallContact[id=5692,implId=790102/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Loadtest1,task=null,session=8000005693,seq num=0,cn=23001,,List of Active Connections=[23001::1/(P1-jtapi_188_2) GCID=(1,790102)->ACTIVE]->OFFERED,Extension=22471,Exception=com.cisco.jtapi.PlatformExceptionImpl: CCNException not handled: com.cisco.cti.client.CCNException: redirect failure,Failure reason= call will be rejected, =0x8ccc0105::,Contact.Reject.reason=TRIGGER_FAIL,(SelectRouteTime,ObtainingIdleChannelTime,RedirectTime=30,0,3)
    7734875: Oct 12 09:23:57.981 IST %MIVR-SS_TEL-7-UNK:Call.rejected(TRIGGER_FAIL) JTAPICallContact[id=5692,implId=790102/1,state=STATE_REJECTED_IDX,inbound=true,App name=Loadtest1,task=null,session=8000005693,seq num=0,cn=23001,dn=23001,

Release Release 7.0(1) onwards
Associated CDETS # NA

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