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2010-04-09T15:21:00Z

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Srib: /* Call rejected due to TRIGGER FAIL */

2010-01-30T01:06:39Z

Call rejected due to TRIGGER FAIL

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== Call rejected due to TRIGGER FAIL ==

{| border="1"
|-
! '''Problem Summary'''
| Call rejected due to TRIGGER_FAIL.
|-
! '''Error Message'''
| Call.rejected(TRIGGER_FAIL)
|-
! '''Possible Cause'''
| Exception while redirecting the call to CTI Port
|-
! '''Recommended Action'''
| <ol>
Redirect to CTI Port fails with a JTAPI exception.
 Sometimes this could happen if the caller drops the call while it is being redirected to the CTI port. If it was indeed a caller drop scenario then call rejection is justified.
 7735951: Oct 12 09:24:02.753 IST %MIVR-SS_TEL-7-UNK:Route Connection=[23001::1/(P1-jtapi_188_2) GCID=(1,790108)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv, cause=100, metacode=129, isMaster=true
 7735958: Oct 12 09:24:02.762 IST %MIVR-SS_TEL-7-UNK:Route Connection: [23001::1/(P1-jtapi_188_2) GCID=(1,790108)->ACTIVE]->OFFERED, CTI Port selected: TP[id=187,implId=22423,state=IN_USE]
 7735983: Oct 12 09:24:02.778 IST %MIVR-SS_TEL-7-UNK:RP[num=23001], conn=[23001::1/(P1-jtapi_188_2) GCID=(1,790108)->INVALID]->DISCONNECTED, event=CallCtlConnDisconnectedEv, cause=CAUSE_NORMAL[100], meta=META_CALL_ENDING[132]
 7735985: Oct 12 09:24:02.982 IST %MIVR-SS_CM-7-UNK:ICDContactAdapter 5692 : ContactRejected received for App FW contact 5692, iefSourceContact is 17567318 [790102/1] (5692)
 7736145: Oct 12 09:24:03.780 IST %MIVR-SS_TEL-3-ROUTE_FAILED:Route failed : All Call ids=JTAPICallContact[id=5698,implId=790108/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Loadtest1,task=null,session=8000005699,seq num=0,cn=23001,,List of Active Connections=[23001::1/(P1-jtapi_188_2) GCID=(1,790108)->INVALID]->DISCONNECTED,Extension=22423,Exception=com.cisco.jtapi.PlatformExceptionImpl: CCNException not handled: com.cisco.cti.client.CCNException: redirect failure,Failure reason= call will be rejected, .='''0x8ccc001d'''::Attempt to redirect a call that does not exist or is not longer active,Contact.Reject.reason=TRIGGER_FAIL,(SelectRouteTime,ObtainingIdleChannelTime,RedirectTime=9,8,1017)
 7736159: Oct 12 09:24:03.781 IST %MIVR-SS_TEL-7-UNK:Call.rejected(TRIGGER_FAIL) JTAPICallContact[id=5698,implId=790108/1,state=STATE_REJECTED_IDX,inbound=true,App name=Loadtest1,task=null,session=8000005699,seq num=0,cn=23001,dn=23001

 But if it is not due to caller drop and if it is due to some other error code then look under http://docwiki-dev.cisco.com/wiki/JTAPI_Exception_during_redirect%2C_accept%2C_answer%2C_transfer_request and escalate it to IPCBU JTAPI team.
 7734839: Oct 12 09:23:57.946 IST %MIVR-SS_TEL-7-UNK:Route Connection=[23001::1/(P1-jtapi_188_2) GCID=(1,790102)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv, cause=100, metacode=129, isMaster=true
 7734847: Oct 12 09:23:57.976 IST %MIVR-SS_TEL-7-UNK:Route Connection: [23001::1/(P1-jtapi_188_2) GCID=(1,790102)->ACTIVE]->OFFERED, CTI Port selected: TP[id=160,implId=22471,state=IN_USE]
 7734848: Oct 12 09:23:57.978 IST %MIVR-SS_TEL-7-UNK:Route Connection:[23001::1/(P1-jtapi_188_2) GCID=(1,790102)->ACTIVE]->OFFERED Gets Exceptioncom.cisco.jtapi.PlatformExceptionImpl: CCNException not handled: com.cisco.cti.client.CCNException: redirect failure Error 0x-1932787451::
 7734861: Oct 12 09:23:57.979 IST %MIVR-SS_TEL-3-ROUTE_FAILED:Route failed : All Call ids=JTAPICallContact[id=5692,implId=790102/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Loadtest1,task=null,session=8000005693,seq num=0,cn=23001,,List of Active Connections=[23001::1/(P1-jtapi_188_2) GCID=(1,790102)->ACTIVE]->OFFERED,Extension=22471,Exception=com.cisco.jtapi.PlatformExceptionImpl: CCNException not handled: com.cisco.cti.client.CCNException: redirect failure,Failure reason= call will be rejected, ='''0x8ccc0105'''::,Contact.Reject.reason=TRIGGER_FAIL,(SelectRouteTime,ObtainingIdleChannelTime,RedirectTime=30,0,3)
 7734875: Oct 12 09:23:57.981 IST %MIVR-SS_TEL-7-UNK:Call.rejected(TRIGGER_FAIL) JTAPICallContact[id=5692,implId=790102/1,state=STATE_REJECTED_IDX,inbound=true,App name=Loadtest1,task=null,session=8000005693,seq num=0,cn=23001,dn=23001,
</ol>
|-
! '''Release'''
| Release 7.0(1) onwards
|-
! '''Associated CDETS #'''
| NA
|-
|}

[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 7.0]]

TRIGGER FAIL - Revision history

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Srib: /* Call rejected due to TRIGGER FAIL */