http://docwiki.cisco.com/w/index.php?title=T101_encapsulation&feed=atom&action=history 2013-05-21T06:10:26Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=T101_encapsulation&diff=29868&oldid=prev 2010-05-14T09:55:46Z

<p>New page: {{Template:Required Metadata}} == Skill group real-time data == {| border=&quot;1&quot; |- ! &#39;&#39;&#39;Problem Summary&#39;&#39;&#39; | No logged in agents or all agents are not ready. |- ! &#39;&#39;&#39;Error Message&#39;&#39;&#39; | Non...</p> <p><b>New page</b></p><div>{{Template:Required Metadata}}<br /> == Skill group real-time data ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary'''<br /> | No logged in agents or all agents are not ready.<br /> |-<br /> ! '''Error Message'''<br /> | None.<br /> |-<br /> ! '''Possible Cause'''<br /> | <br /> :# Log &gt; 0; Ready = 0 (All agents not ready)<br /> :# Log = 0 (No logged in agents)<br /> |-<br /> ! '''Recommended Action'''<br /> | <br /> <br /> :# Check for agent configuration errors. Check for autoconfiguration errors--refer to the Unified ICM troubleshooting tips for Unified Expert Advisor.<br /> :# Is Unified Expert Advisor in service? Is Unified PIM in service? <br /> ::* Verify the logged-in AQ agents. <br /> ::* Does each agent meet the membership criteria? <br /> ::* Ensure that AQ maps have the correct skill group. <br /> ::* Does the skill group peripheral number match the skill group name suffix? <br /> |-<br /> ! '''Release'''<br /> | Release 7.6(1)<br /> |-<br /> ! '''Associated CDETS #'''<br /> | None.<br /> |-<br /> |}<br /> <br /> [[Category:Unified Expert Advisor, Release 7.6(1)]]</div>

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