Supported Events for Prime Collaboration

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Cisco Prime Collaboration supported events are tabulated as follows.

Code
Name
Category
Description
Severity
Clearing Event Codes
Corrresponding Alarm Codes
10002 Manual Clear User User manually clears an alarm. Informational all -
10003 Auto Clear System Automatically clears the alarm after #par# hours of inactivity. Informational - -
999999 Correlation Clear Service Infrastructure Cleared by correlation engine. Informational 000000 -
20001 Unreachable Endpoint,   Network Devices Device is unreachable. Critical - 10000
20002 Reachable Endpoint, Network Devices,   Service Infrastructure Device is reachable. Informational 20001,  20017 -
20003 Inaccessible Endpoint,  Network Devices Device is inaccessible. Major - 10001
20004 Accessible Endpoint, Network Devices,   Service Infrastructure Device is accessible. Informational 20003, 20001, 20018 -
20100 System reset Service Infrastructure System reset. Major - 10004
20101 Call terminated by error Endpoint Call is terminated by error. Major - 10005
20005 Interface Administrative Status Down Endpoint, Network Devices Interface administrative status is down. Minor - 10002
20006 Interface Administrative Status Up Endpoint, Network Devices Interface administrative status is up. Informational 20005 -
20007 Interface Operational Status Down Endpoint, Network Devices Interface operational status is down. Major - 10002
20008 Interface Operational Status Up Endpoint, Network Devices Interface operational status is up. Informational 20007 -
20009 Interface Error Endpoint, Network Devices Interface error is detected. Minor - 10002
20010 Interface Error Cleared Endpoint, Network Devices Interface error is cleared. Informational 20009 -
20011 Interface Discard Error Endpoint, Network Devices Interface discard error is detected. Minor - 10002
20012 Interface Discard Error Cleared Endpoint, Network Devices Interface discard error is cleared. Informational 20011 -
20013 Interface Drop Error Endpoint, Network Devices Interface drop error is detected. Minor - 10002
20014 Interface Drop Error Cleared Endpoint,  Network Devices Interface drop error is cleared. Informational 20013 -
20015 Interface Utilization High Error Endpoint, Network Devices Interface utilization is higher than 50%. Minor - 10002
20016 Interface Utilization High Error Cleared Endpoint, Network Devices Interface utilization is back to normal. Informational 20015 -
20017 Unreachable Service Infrastructure Device is unreachable. Critical - 10000
20018 Inaccessible Service Infrastructure Device is inaccessible. Major - 10001
40001 Call started Session Call has started. Informational - -
40002 Call ended Session Call has ended. Clear call quality alarm for session #session_id#. Informational 40004, 40006, 40008 -
40003 Call terminated Session Call has terminated. Critical 40004 40006 40008 -
40004 Packet loss Session Packet loss is detected. Major - 30002
40005 Packet loss cleared Session Packet loss is cleared. Informational 40004 -
40006 Jitter Session Jitter is detected. Major - 30003
40007 Jitter cleared Session Jitter is cleared. Informational 40006 -
40008 Latency Session Latency is detected. Major - 30004
40009 Latency cleared Session Latency is cleared. Informational 40008 -
40010 TPServiceDown Service Infrastructure Service is down. Critical - 20001
40011 Service up Endpoint, Service Infrastructure Service is up. Informational 40010 40016 -
40012 Resource low Service Infrastructure Resource is low. Critical - 20005
40013 Resource normal Service Infrastructure Resource is normal. Informational 40012 -
40014 Zone is not active Service Infrastructure Zone is not active. Minor - 30016
40015 Zone is active Service Infrastructure Zone is active. Informational 40014 -
40016 TPServiceDown Endpoint Service is down. Critical - 20001
40018 The percentage of CPU load is over the configured percentage. Service Infrastructure The percentage of CPU load is over the configured percentage. Critical - 30017
40019 The percentage of CPU load is under the configured percentage. Service Infrastructure The percentage of CPU load is under the configured percentage. Informational 40018 -
40020 The percentage of available virtual memory is lower than the configured value. Service Infrastructure The percentage of available virtual memory is lower than the configured value. Critical - 30018
40021 The percentage of available virtual memory is higher than the configured value. Service Infrastructure The percentage of available virtual memory is higher than the configured value. Informational 40020 -
40022 The percentage of available active disk space is lower than the configured value. Service Infrastructure The percentage of available active disk space is lower than the configured value. Critical - 30019
40023 The percentage of available active disk space is higher than the configured value. Service Infrastructure The percentage of available active disk space is higher than the configured value. Informational 40022 -
40024 The percentage of available swap disk space is lower than the configured value. Service Infrastructure The percentage of available swap disk space is lower than the configured value. Critical - 30020
40025 The percentage of available swap disk space is higher than the configured value. Service Infrastructure The percentage of available swap disk space is higher than the configured value. Informational 40024 -
40026 The percentage of available inactive disk space is lower than the configured value. Service Infrastructure The percentage of available inactive disk space is lower than the configured value. Critical - 30021
40027 The percentage of available inactive disk space is higher than the configured value. Service Infrastructure The percentage of available inactive disk space is higher than the configured value. Informational 40026 -
40028 The percentage of used disk space in the log partition has exceeded the configured high water mark. Service Infrastructure The percentage of used disk space in the log partition has exceeded the configured high water mark. Critical - 30022
40029 The percentage of used disk space in the log partition is less than the configured high water mark. Service Infrastructure The percentage of used disk space in the log partition is less than the configured high water mark. Informational 40028 -
40030 The percentage of used disk space in the log partition has exceeded the configured low water mark. Service Infrastructure The percentage of used disk space in the log partition has exceeded the configured low water mark. Critical - 30023
40031 The percentage of used disk space in the log partition is less than the configured low water mark. Service Infrastructure The percentage of used disk space in the log partition is less than the configured low water mark. Informational 40030 -
40032 DB replication error. Service Infrastructure DB replication error. Critical 40028 30024
40033 DB replication error clears. Service Infrastructure DB replication error clears. Informational 40032 -
30001 Initialization error Endpoint CTS fails to initialize. Critical - 20002
30002 Initialization error cleared Endpoint Initialization error is cleared. Informational 30001 -
30003 Not registered Endpoint Endpoint is not registered. Major - 20004
30004 Registered Endpoint, Service Infrastructure Device is registered. Informational 30003 30028 -
30005 Primary Camera Error Endpoint Unable to detect primary camera. Camera is unplugged or not working. Major - 20003
30006 Camera Resetting Endpoint Camera is resetting, call cannot be made or received. Major - 20003
30007 Camera In Good Status Endpoint Camera is in good status. Informational 30005, 30006, 30018, 30019, 30020,  30021 -
30008 Codec Error - Left Endpoint Left Codec error is detected. Major - 20003
30009 Codec Error Cleared Endpoint Codec is in good status. Informational 30008 30022 30023 -
30010 Primary Display Error Endpoint Display error detected. Major - 20003
30011 Display Error Cleared Endpoint Display is in good status. Informational 30010 30024 30025 30026 30027 -
30012 Phone Error Endpoint Phone error is detected. Major - 20003
30013 Phone Error Cleared Endpoint Phone is in good status. Informational 30012
30030 Touch Error Endpoint Touch error is detected. Major - 20003
30031 Touch Error Cleared Endpoint Touch is in good status. Informational 30030 -
30014 Microphone Error Endpoint Microphone error is detected. Minor - 20003
30015 Microphone Error Cleared Endpoint Microphone is in good status. Informational 30014 -
30016 Peripheral Error Endpoint Peripheral error is detected. Minor - 20003
30017 Peripheral Error Cleared Endpoint Peripheral is in good status. Informational 30016 -
30018 Secondary Camera Error - Left Endpoint Unable to detect secondary left camera. Camera is unplugged or not working. Major - 20003
30019 Secondary Camera Error - Right Endpoint Unable to detect right camera. Camera is unplugged or not working. Major - 20003
30020 Presentation Camera Error Endpoint Unable to detect presentation camera. Camera is unplugged or not working. Major - 20003
30021 Auxiliary Camera Error Endpoint Unable to detect auxiliary camera. Camera is unplugged or not working. Major - 20003
30022 Codec Error - Right Endpoint Right codec error is detected. Major - 20003
30023 Presentation Codec Error Endpoint Presentation codec error is detected. Major - 20003
30024 Secondary Display Error - Left Endpoint Secondary left display error is detected. Major - 20003
30025 Secondary Display Error - Right Endpoint Secondary right display error is detected. Major - 20003
30026 Presentation Display Error Endpoint Presentation display error is detected. Major - 20003
30027 Auxiliary Display Error Endpoint Auxiliary display error is detected. Major - 20003
30028 Not registered Service Infrastructure Server is not registered. Major - 20004
50001 Cluster Replication Error 01 Service Infrastructure Cluster replication error. Minor - 30005
50002 Cluster Replication Error 01 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50001 -
50003 Cluster Replication Error 02 Service Infrastructure Cluster replication error. Minor - 30005
50004 Cluster Replication Error 02 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50003 -
50005 Cluster Replication Error 03 Service Infrastructure Cluster replication error. Minor - 30005
50006 Cluster Replication Error 03 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50005 -
50007 Cluster Replication Error 04 Service Infrastructure Cluster replication error. Minor - 30005
50008 Cluster Replication Error 04 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50007 -
50009 Cluster Replication Error 05 Service Infrastructure Cluster replication error. Minor - 30005
50010 Cluster Replication Error 05 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50009 -
50011 Cluster Replication Error 06 Service Infrastructure Cluster replication error. Minor - 30005
50012 Cluster Replication Error 06 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50011 -
50013 Cluster Replication Error 07 Service Infrastructure Cluster replication error. Minor - 30005
50014 Cluster Replication Error 07 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50013 -
50015 Cluster Replication Error 08 Service Infrastructure Cluster replication error. Minor - 30005
50016 Cluster Replication Error 08 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50015 -
50017 Cluster Replication Error 09 Service Infrastructure Cluster replication error. Minor - 30005
50018 Cluster Replication Error 09 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50017 -
50019 Cluster Replication Error 10 Service Infrastructure Cluster replication error. Minor - 30005
50020 Cluster Replication Error 10 Cleared Service Infrastructure Cluster replication error is cleared. Informational 50019 -
50021 Hardware Failure 01 Service Infrastructure Hardware failure. Major - 30006
50022 Hardware Failure 01 Cleared Service Infrastructure Hardware failure is cleared. Informational 50021 -
50023 Hardware Failure 02 Service Infrastructure Hardware failure. Major - 30006
50024 Hardware Failure 02 Cleared Service Infrastructure Hardware failure is cleared. Informational 50023 -
50025 Hardware Failure 03 Service Infrastructure Hardware failure. Major - 30006
50026 Hardware Failure 03 Cleared Service Infrastructure Hardware failure is cleared. Informational 50025 -
50027 Hardware Failure 04 Service Infrastructure Hardware failure. Major - 30006
50028 Hardware Failure 04 Cleared Service Infrastructure Hardware failure is cleared. Informational 50027 -
50029 Capacity License Warning 01 Service Infrastructure Capacity and license warning. Major - 30007
50030 Capacity License warning 01 Cleared Service Infrastructure Capacity and license warning is cleared. Informational 50029 -
50031 Capacity License warning 02 Service Infrastructure Capacity and license warning. Major - 30007
50032 Capacity License warning 02 Cleared Service Infrastructure Capacity and license warning is cleared. Informational 50031 -
50033 Capacity License warning 03 Service Infrastructure Capacity and license warning. Major - 30007
50034 Capacity License warning 03 Cleared Service Infrastructure Capacity and license warning is cleared. Informational 50033 -
50035 Capacity License warning 04 Service Infrastructure Capacity and license warning. Major - 30007
50036 Capacity License warning 04 Cleared Service Infrastructure Capacity and license warning is cleared. Informational 50035 -
50037 Capacity License warning 05 Service Infrastructure Capacity and license warning. Major - 30007
50038 Capacity License warning 05 Cleared Service Infrastructure Capacity and license warning is cleared. Informational 50037 -
50039 Capacity License warning 06 Service Infrastructure Capacity and license warning. Major - 30007
50040 Capacity License warning 06 Cleared Service Infrastructure Capacity and license warning is cleared. Informational 50039 -
50041 Capacity License warning 07 Service Infrastructure Capacity and license warning. Major - 30007
50042 Capacity License warning 07 Cleared Service Infrastructure Capacity and license warning is cleared. Informational 50041 -
50043 NTP Server warning Service Infrastructure NTP server warning. Major - 30008
50044 NTP Server warning Cleared Service Infrastructure NTP server warning is cleared. Informational 50043 -
50045 Call Policy File Service Infrastructure Failed to load Call Policy file. Minor - 30009
50046 Call Policy File Cleared Service Infrastructure Failed to load Call Policy file - cleared. Informational 50045 -
50047 Cluster Communication Failure Service Infrastructure Cluster communication failure. Critical - 30013
50048 Cluster Communication Failure Cleared Service Infrastructure Cluster communication failure is cleared. Informational 50047 -
50049 Database Failure 01 Service Infrastructure Database failure. Critical - 30010
50050 Database Failure 01 Cleared Service Infrastructure Database failure is cleared. Informational 50049 -
50051 Database Failure 02 Service Infrastructure Database failure. Critical - 30010
50052 Database Failure 02 Cleared Service Infrastructure Database failure is cleared. Informational 50051 -
50053 Database Failure 03 Service Infrastructure Database failure. Critical - 30010
50054 Database Failure 03 Cleared Service Infrastructure Database failure is cleared. Informational 50053 -
50055 Uncontrolled Shutdown Service Infrastructure Uncontrolled shutdown is detected. Minor - 30011
50056 Uncontrolled Shutdown Cleared Service Infrastructure Uncontrolled shutdown detected is cleared. Informational 50055 -
50057 Application Failure 01 Service Infrastructure Application failure. Critical - 30012
50058 Application Failure 01 Cleared Service Infrastructure Application failure is cleared. Informational 50057 -
50059 Application Failure 02 Service Infrastructure Application failure. Critical - 30012
50060 Application Failure 02 Cleared Service Infrastructure Application failure is cleared. Informational 50059 -
50061 Application Failure 03 Service Infrastructure Application failure. Critical - 30012
50062 Application Failure 03 Cleared Service Infrastructure Application failure is cleared. Informational 50061 -
40101 Fan status error Service Infrastructure Fan status error. Major - 30100
40102 Fan status ok Service Infrastructure Fan status ok. Informational 40101 -
40103 Battery status error Service Infrastructure Battery status error. Major - 30100
40104 Battery status ok Service Infrastructure Battery status ok. Informational 40103 -
40105 Temperature status error Service Infrastructure Temperature status error. Major - 30100
40106 Temperature status ok Service Infrastructure Temperature status ok. Informational 40105 -
40107 Voltages status error Service Infrastructure Voltages status error. Major - 30100
40108 Voltages status ok Service Infrastructure Voltages status ok. Informational 40107 -
40109 Operational status warning Service Infrastructure Operational status warning. Major - 30200
40110 Operational status ok Service Infrastructure Operational status ok. Informational 40109 -
60101 Blade in Critical conditions Service Infrastructure Blade is in critical conditions. Major - 30201
60102 Blade status ok Service Infrastructure Blade status ok. Informational 60101 -
60103 Supervisor fan tray problem Service Infrastructure Supervisor fan tray problem. Major - 30202
60104 Supervisor fan tray OK Service Infrastructure Supervisor fan tray status ok. Informational 60103 -
60105 Supervisor power shelf fault Service Infrastructure Supervisor power shelf fault. Major - 30203
60106 Supervisor power shelf status ok Service Infrastructure Supervisor Power shelf status ok. Informational 60105 -
60107 Supervisor voltage problem Service Infrastructure Supervisor voltage problem. Major - 30204
60108 Supervisor voltage status ok Service Infrastructure Supervisor voltage status ok. Informational 60107 -
100001 ICTCallThrottlingStart Service Infrastructure Unified CM stops handling calls for the indicated H.323 device due to heavy traffic or a route loop over the H.323 trunk. Warning - 100001
100002 Number Of Registered Gateways Increased Service Infrastructure Number of registered gateways increases between two consecutive RTMT polls. Warning - 100002
100003 Number Of Registered Gateways Decreased Service Infrastructure Number of registered gateways decreases between two consecutive RTMT polls. Warning - 100003
100006 SystemVersionMismatched Service Infrastructure There is a mismatch in the system version among all servers in the clusters. Warning - 100006
100007 LowAvailableDiskSpace Service Infrastructure The percentage of available disk space is lower than the configured value. Critical - 100007
100008 UnknownPublisher Service Infrastructure The publisher in the cluster is unknown to Prime Collaboration. Critical - 100008
100009 RTMTDataMissing Service Infrastructure This event is based on polling RTMT precanned counters, and is raised when Prime Collaboration is not able to collect RTMT data for RTMT polling supported devices. RTMT data collection can fail if there are HTTP communication failures or network issues, or if the RTMT application on the device has issues, and is unable to provide data to Prime Collaboration. Warning - 100009
100010 LowAvailableInboxLicenses Service Infrastructure Number of available Unity inbox licenses is lower than the configured Unity Inbox License threshold. Cisco Unity Subscriber Feature - Unity inbox licenses allow you to enable subscribers for the add-on feature called Unity Inbox. Each subscriber enabled for this feature uses one of these licenses. Critical - 100010
100011 Media List Exhausted Service Infrastructure All available media resources defined in the media list are busy. Critical - 100011
100012 Route List Exhausted Service Infrastructure This indicates that all available channels defined in the route list are busy. Critical - 100012
107006 Authentication Failed Service Infrastructure Occurs when there is authentication failure in a login attempt. This event is generated by monitoring the syslog messages received from Unifed Communications Manager. Warning - 107006
101001 Duplicate IP Address Service Infrastructure Same IP address is configured on multiple managed systems. Critical - 101001
101003 ExcessiveFragmentation Service Infrastructure System memory is highly fragmented. Critical - 101003
101004 Flapping Service Infrastructure Port or interface is repeatedly alternating between Up and Down states over a short period of time. Prime Collaboration issues this event by monitoring the number of link downs received within the link window for a particular network adapter (using the link threshold and link window parameters). Critical - 101004
101005 HighBackplaneUtilization Service Infrastructure Utilization of the backplane bandwidth exceeds the backplane utilization threshold. Critical - 101005
101006 HighBroadcastRate Service Infrastructure Reconfigure the Broadcast Threshold parameter under Generic Interface/Port Performance Settings for the interface groups. Critical - 101006
101007 HighBufferMissRate Service Infrastructure Rate of buffer missed exceeds the Memory Buffer Miss Threshold. Critical - 101007
101008 HighBufferUtilization Service Infrastructure Number of buffers used exceeds the Memory Buffer Utilization Threshold. Critical - 101008
101009 HighCollisionRate Service Infrastructure Rate of collisions exceeds the Collision Threshold. Critical - 101009
101010 HighDiscardRate Service Infrastructure

A HighDiscardRate event occurs when:

  • The input packet queued rate is greater than the minimum packet rate, and the input packet discard percentage is greater than the discard threshold. The input packet queued rate is the rate of packets received without error. The input packet discard percentage is calculated by dividing the rate of input packets discarded by the rate of packets received.
  • The output packet queued rate is greater than the minimum packet rate, and the output packet discard percentage is greater than the discard threshold. The output packet queued rate is the rate of packets sent without error. The output packet discard percentage is calculated by dividing the rate of output packets discarded by the rate of packets sent.
Critical - 101010
101011 HighErrorRate Service Infrastructure

A HighErrorRate event occurs for input or output packets when both of the following thresholds are exceeded:

  • Error Threshold Percentage of packets in error.
  • Error Traffic Threshold Percentage of bandwidth in use.
Critical - 101011
101013 HighUtilization Service Infrastructure Current utilization exceeds the utilization threshold configured for this network adapter or processor. The most common reason for this event is that one or more processes are using excessive CPU space. Critical - 101013
101014 InformAlarm Service Infrastructure Critical event is generated from processed traps. Informational - 101014
101015 InsufficientFreeMemory Service Infrastructure System is running out of memory resources or there has been a failure to allocate a buffer due to lack of memory. Critical - 101015
101018 OperationallyDown Service Infrastructure Interface card or network adapter operational state is not normal. Critical - 101018
101019 OutofRange Service Infrastructure Device temperature or voltage is outside the normal operating range. When an OutofRange event is generated, you will normally see fan, power supply, or temperature events also. Critical - 101019
101020 RepeatedRestarts Service Infrastructure System repeatedly restarts over a short period of time. Device Fault Manager issues this event. It does this by monitoring the number of system cold and warm starts received within the restart window. Critical - 101020
101022 Unresponsive Service Infrastructure

Device does not respond to ICMP or SNMP requests. Probable causes are:

  • On a system: ICMP ping requests and SNMP queries to the device timeout receive no response.
  • On an SNMP Agent: Device ICMP ping requests are successful, but SNMP requests time out with no response.
  • A system might also be reported as unresponsive if the only link (for example, an interface) to the system goes down.

Prime Collaboration performs root cause analysis for any unresponsive events. If Prime Collaboration receives a device unresponsive event, it will clear any interface unresponsive events from that device until the device is recognized as responsive.

Critical - 101022
102007 ServiceDown Service Infrastructure One of the Critical services (any of the services in the Detailed Device View) is not running. The problem may be due to someone manually stopping the service (not applicable for Unified CM). If you intend to stop the service for a long period of time, disabling monitoring for the service is highly recommended, and is required to avoid this event. Critical - 102007
102009 HTTPInaccessible Service Infrastructure

HTTP service cannot be used to communicate to all Unified CMs in the cluster. This might be due to one or both of the following:

  • The Web Services for all Communications Managers in the cluster is down.
  • The credentials (HTTP username, password) for at least one of the running Web Services were not found or are incorrect.
Critical - 102009
102011 SyntheticTestFailed Service Infrastructure Synthetic tests are CPU intensive. There is a threshold set for high-CPU utilization which ensures that tests will not run when system CPU utilization is more than 80%. When the high-CPU Utilization threshold of 80% is reached, synthetic tests are stopped and a SyntheticTestFailed event is created. This signifies a failure in execution of the synthetic text due to high CPU, and not a failure in its result. This event is also raised when the synthetic test fails for other reasons. Critical - 102011
102013 DPAPortCallManagerLinkDown Service Infrastructure Indicates that the physical port connection to the Unified CM is down. This is not applicable to DPA ports connected to the digital PBX system. Critical - 102013
102014 DPAPortTelephonyLinkDown Service Infrastructure Indicates that the physical ports connected to Octel voicemail systems or digital PBX systems are down. Critical - 102014
102015 FanDegraded Service Infrastructure This event indicates that an optional fan is not operating correctly. The event is based on polling or processing the SNMP trap cpqHeThermalSystemFanDegraded received from monitored Unified CMs. Warning - 102015
102016 FanDown Service Infrastructure Indicates that a required fan is not operating correctly. The event is based on processing the SNMP trap cpqHeThermalSystemFanFailed received from monitored Unified CMs. Critical - 102016
102020 InsufficientFreeHardDisk Service Infrastructure Free Hard Disk Memory available is insufficient. This may degrade the performance of the device. Critical - 102020
102021 LowInactivePartitionAvailableDiskSpace Service Infrastructure The percentage of available disk space of the inactive partition is lower than the configured value. This event is based on polling RTMT precanned counters. Critical - 102021
102024 LowActivePartitionAvailableDiskSpace Service Infrastructure The percentage of available disk space of the active partition is lower than the configured value. This event is based on polling RTMT precanned counters. Critical - 102024
102022 InsufficientFreeVirtualMemory Service Infrastructure System is running out of virtual memory resources. This may degrade the performance of the device. Critical - 102022
102023 LowAvailableVirtualMemory Service Infrastructure The percentage of available virtual memory is lower than the configured value. This event indicates that the available Virtual Memory is running low. Critical - 102023
102026 PowerSupplyDegraded Service Infrastructure Power supply state is degraded. Warning - 102026
102027 PowerSupplyDown Service Infrastructure Power supply state is down. Critical - 102027
102029 TemperatureHigh Service Infrastructure Current temperature of temperature sensor exceeds the Relative Temperature threshold. Critical - 102029
102030 TemperatureSensorDegraded Service Infrastructure The server temperature is outside the normal operating range. The event is based on polling or processing the cpqHeThermalTempDegraded SNMP traps received from monitored Unified CMs. Warning - 102030
102031 TemperatureSensorDown Service Infrastructure Indicates that the server temperature is outside  the normal operating range, and the system will be shut down. The event is based on processing the cpqHeThermalTempFailed SNMP trap received from monitored Unified CMs. Fault Condition Event Details. Critical - 102031
102036 EndPointLostContact Service Infrastructure This event is raised on a cluster. Active event indicates that an endpoint got unregistered with a cluster. Endpoint could be an MGCP Trunk, Voice Mail Port, CTI Port, CTI Route Point or a Media Resource. Critical - 102036
102037 VoicePortOperationallyDown Service Infrastructure Voice port's operational state is not normal. Critical - 102037
102038 CCMEDown Service Infrastructure Indicates that the telephony configuration is disabled on the Cisco Communications Manager Express (now referred to as Unified Communications Manager Express or UCM Express). In this case, no SCCP-based calls go though the UCM Express. Critical - 102038
102039 ComponentDown Service Infrastructure

A component within Cisco Unified Contact Center what used to be referred to as IPCC is down. There are different Contact Center components: Router, Logger, CG, and Distributor. Each individual component is affected differently:

  • Router down-Call Center call routing will be impacted.
  • Logger down-Copying configuration to Administrative workstation will be impacted.
  • CG down-Computer Telephony Integration (CTI) Gateway down would impact CTI integration with agent desktop and contact center servers.
  • Distributor down-Contact Center administration through web view is impacted.
Critical - 102039
102040 NicDown Service Infrastructure A Network Interface Controller on a Cisco Unified Contact Center system is down. This impacts TDM telephony services. Critical - 102040
102041 PimDown Service Infrastructure Cisco Unified Contact Center Peripheral Interface Manager (PIM) module acts as a gateway to a peripheral device (Communications Manager/IVR/CTI Agents). This event indicates that the PIM is down on the Cisco Unified Contact Center device and connectivity to these peripheral devices is lost. Critical - 102041
102047 TotalTimeUsedThresholdExceeded Service Infrastructure Indicates that the Cisco Unity Express has reached maximum allocated voicemail capacity. This impacts the voicemail features for users serviced by this Unity Express. Critical - 102047
102048 Code Red Service Infrastructure Indicates that Cisco Unified Communications Manager has remained in a Code Yellow state for an extended period and cannot recover. This event is generated by monitoring the syslog messages received fromUnified Communications Manager. Critical - 102048
102049 Code Yellow Service Infrastructure This event is generated when Communications Manager has entered a Code Yellow state (call throttling) due to an unacceptably high delay in handling incoming calls. This event is generated by monitoring the syslog messages received from Unified Communications Manager. Critical - 102049
102060 DataPhysicalDiskDown Service Infrastructure Hard drive failure event detected on Compaq boxes. Critical - 102060
102061 SCSIDriveDown Service Infrastructure Compaq SCSI hard disk drive is down. SCSI controller may be unable to communicate with the device hard disk. Critical - 102061
102062 IdeAtaDiskDown Service Infrastructure The Compaq IDE/ATA hard disk drive is down. Critical - 102062
102063 CUEApplicationStatusChange Service Infrastructure An application on Cisco Unity Express has come online or gone offline. Warning - 102063
102065 CUEStorageIssue Service Infrastructure Cisco Unity Express has degradation issues with the Flash storage. Warning - 102065
102066 CUECallAgentConnectionLost Service Infrastructure Connection to the Communications Manager is lost. Communications Manager is integrated with Unity Express through JTAPI for voicemail and auto-attendant functionality. If a connection to the Communications Manager is lost, playing a greeting, leaving a message, or interacting with the system through dual tone multifrequency (DTMF) tones may be impacted. Critical - 102066
102067 CUEResourceExhausted Service Infrastructure Notification indicates that the Unity Express has run out of a certain type of resource. For example, when all JTAPI or SIP ports are in used and new incoming calls cannot be made, this notification is generated. Critical - 102067
102068 CUEBackupFailed Service Infrastructure Cisco Unity Express voicemail backup has failed. Critical - 102068
102069 CUENTPIssue Service Infrastructure Cisco Unity Express clock is managed entirely by NTP. If NTP has an issue, many Unity Express features, such as voicemail envelope information, and trace logging are affected. Warning - 102069
102070 IPCCDualStateNotification Service Infrastructure The Unified Contact Center has sent a notification with a value of cccaEventState in the trap details. Critical - 102070
102070 IPCCSingleStateNotification Service Infrastructure The Unified Contact Center has sent a notification with a value of singleStateRaise for ccaEventState in the trap details. Warning - 102070
102071 SRSTRouterFailure Service Infrastructure There is an SRST router failure. This trap comes with a notification reason (csrstSysNotifReason) which describes the failure. The SRST feature will probably not work on the branch site when this condition occurs. Warning - 102071
102072 CCMEStatusChange Service Infrastructure Cisco UCM Express enabled state has changed. Warning - 102072
102073 CCMEMaximumConferencesExceeded Service Infrastructure Maximum number of simultaneous three-party conferences supported was exceeded on UCM Express. Warning - 102073
102074 CCMELivefeedMOHFailed Service Infrastructure Music on hold (MOH) live feed failed on UCM Express. Warning - 102074
102075 CCMEEphoneUnregistrationsExceeded Service Infrastructure Number of ephones unregistered to UCM Express was exceeded. Critical - 102075
102076 CCMEEphoneDeceased Service Infrastructure The state of an ephone registered to UCM Express changed to deceased. warning - 102076
102077 CCMEEphoneRegistrationFailed Service Infrastructure An ephone attempt to register with Cisco UCM Express failed. Warning - 102077
102078 CCMEEphoneLoginFailed Service Infrastructure Login through the web or TAPI to the UCM Express failed. Trigger: Processed trap Warning - 102078
102079 CCMENightServiceChange Service Infrastructure Night service status change UCM Express. Warning - 102079
102080 CCMEKeyEphoneRegistrationChange Service Infrastructure Registration status changed for a key IP ephone with respect to UCM Express. Warning - 102080
102081 DeviceRestarted Service Infrastructure Indicates the current SysUpTime value is less than the previously polled value. There is no corresponding clear event for this event. Informational - 102081
102085 CPUUtilizationExceeded Service Infrastructure CPU utilization of individual voice services (Unity/CPA) or the whole system exceeds the threshold value Warning - 102070
102086 CPALoginFailureThresholdExceeded Service Infrastructure The attempts to log in to the web interface of the Cisco Personal Assistant (CPA) exceeds the threshold value. Critical - 102086
102087 CPATransferFailedThresholdExceeded Service Infrastructure Cisco Personal Assistant fails to transfer the call after many attempts and has exceeded the threshold. Critical - 102087
102088 CPAVoicemailThresholdExceeded Service Infrastructure Attempts to log in to voicemail exceed the threshold value. Critical - 102088
102091 DBReplicationFailure Service Infrastructure There is a Unified CM database replication failure. Critical - 102091
102092 IDS Replication Failure Service Infrastructure A subscriber in a Unified CM cluster experienced a failure while replicating the data to the publisher database. This event needs to be manually cleared to delete it. Critical - 102092
102094 LocationBWOutOfResources Service Infrastructure A call through a Unified CM location failed due to lack of bandwidth in the cluster. Polling must be enabled for Voice Utilization settings to monitor this event. Critical - 102094
102096 CTILinkDown Service Infrastructure Unified CM performance counter CcmLinkActive indicates that the total number of active links from CTI Manager to all active Cisco Unified Communications Managers in the cluster is zero. This event indicates that CTI Manager has lost communication with all Unified CMs  in the cluster. Critical - 102096
102101 SCSIControllerDown Service Infrastructure Indicates that the bridge between a hard disk drive's low-level interface, and a host computer, which needs to read blocks of data, is down. Critical - 102101
102104 LowAvailableSubscriberLicenses Service Infrastructure Number of available Unity licenses is lower than the threshold. Cisco Unity Subscriber licenses allow you to add basic voicemail subscribers to the system. Each subscriber uses one license. Critical - 102104
102105 UnityFailOverOrRestart Service Infrastructure

One of the following has occurred:

  • In standalone Cisco Unity configuration the Cisco Unity system has restarted.
  • In Cisco Unity failover configuration failover between the primary and secondary Unity servers has occurred.

UnityFailOverOrRestart is automatically cleared after 30 minutes. Clearing of this event does not indicate that failback has occurred. When failback does occur from secondary to primary, you will see the UnityFailOverOrRestart event on the primary Unity server.

Critical - 102105
102106 UMRCommunicationError Service Infrastructure This event is based on WMI. It indicates that the Cisco Unity Message Repository (UMR) cannot communicate with the Partner Mail Server to deliver messages. Messages will be held in the temporary store until the mail server is available. Critical - 102106
102112 ExpertAdvisorSystemDown Service Infrastructure Any of the subsystems of Expert Advisor are down. Sub-systems are Contact Manager, Media Platform Adapter, Business rule engine, and so on. Critical - 102112
102113 MeetingPlaceMajorSwAlarm Service Infrastructure Major Alarms are reported by the MeetingPlace Enterprise application. Critical - 102113
102116 MeetingPlaceMinorSwAlarm Service Infrastructure Minor Alarms are reported by the MeetingPlace Enterprise application. Warning - 102116
102114 OutOfDiskSpace Service Infrastructure Unity is running out of disk space. Critical - 102114
102115 DevicePartiallyMonitored Service Infrastructure Occurs during discovery or rediscovery of the device due to incorrect HTTP or WMI credentials. warning - 102115
102117 HardDiskError Service Infrastructure Unity server hard disk has encountered error condition. Critical - 102117
102118 ExchangeLoginFailed Service Infrastructure One or more of Unity components failed to log on to the Exchange server. Critical - 102118
102121 LowSwapPartitionAvailableDiskSpace Service Infrastructure The percentage of available disk space of the swap partition is lower than the configured value. The swap partition is part of virtual memory. Therefore, low available swap partition disk space also means low virtual memory. Critical - 102121
102131 LogPartitionLowWaterMarkExceeded Service Infrastructure Free disk space is low. The percentage of used disk space in the log partition has exceeded the configured low water mark. There are no files to be purged under such a situation. Major - 102131
102132 LogPartitionHighWaterMarkExceeded Service Infrastructure The percentage of used disk space in the log partition has exceeded the configured high-water mark. Major - 102132
102134 ctpPeripheralCableError Service Infrastructure Cisco TelePresence System (CTS) peripheral has a cable error problem. cableError indicates that a peripheral which requires a HDMI cable connection is not connected. Some possible reasons for this error include:
  • The projector rs232 serial cable is not plugged into the port 1 of the ACU.
  • The camera cable is loose or unplugged.
Critical - 102134
102135 ctpPeripheralPowerError Service Infrastructure The expected peripheral device has a power issue. Critical - 102135
102136 ctpPeripheralLinkError Service Infrastructure

This error is generated because of one of the following reasons:

  • A peripheral which requires an Ethernet connection is not connected.
  • The expected peripheral device has a port level link issue.
  • A possible cause may be that the TS_LEFT or TS_RIGHT codec cannot be reached using SSH.
Critical - 102136
102137 ctpPeripheralConfigError Service Infrastructure The expected peripheral device has a communications management system configuration issue or is connected, but not configured. Warning - 102137
102138 ctpPeripheralDeviceError Service Infrastructure

This error is generated because of one of the following reasons:

  • The phone cannot be reached using the CURL command or the phone load is lower than 8.2.2.
  • The camera cannot be reached using the telnet command or the camera clock is bad.
  • The main display's serial number and ID cannot be obtained using belSil command.
  • The projector bulb is blown or the bulb life has exceeded 2,000 hours.
Warning - 102138
102139 ctpPeripheralInError Service Infrastructure

Raised when a ctpPeripheralErrorNotification trap is sent indicating a CTS peripheral error due to one of the following reasons:

  •  The TelePresence device is not managed in Prime Collaboration.
  • The CTS component is not discovered in Prime Collaboration.
Critical - 102139
102140 ctpPeripheralSystemError Service Infrastructure Telepresence system error. Critical - 102140
102141 SoftwareAlarm Service Infrastructure Event indicates alarm generated from Windows Event Log trap processing. Critical - 102141
102142 DSPFailure Service Infrastructure Generated when the digital signaling processor (DSP) on the router experiences failure. Event attributes specify which DSP is affected as well as the operational state of the DSP (failed, shutdown, and so on). At any given hour, there is only one DSPFailure event on a DSP (even if DSP failed multiple times during that hour). Critical - 102142
104000 NodeToNodeTestFailed Service Infrastructure The configured IPSLA test has failed on the source device. The reason for failure is indicated based on the error code. Warning - 104000
104001 RoundTripResponseTime_ThresholdExceeded Service Infrastructure Round-trip response time fallen below the node-to-node test threshold. Warning - 104001
104002 RingBackResponseTime_ThresholdExceeded Service Infrastructure Ring-back response time exceeds the node-to-node test threshold. Warning - 104002
104003 RegistrationResponseTime_ThresholdExceeded Service Infrastructure The registration response time threshold configured as part of the gatekeeper registration test has been violated. The endpoints trying to register with the gatekeeper may experience a delay which results in some voice calls not being established properly. Warning - 104003
104004 AverageLatency_ThresholdExceeded Service Infrastructure There is a violation in the latency threshold for a node-to-node UDP Jitter for a VoIP test that the user has configured. This will result in poor voice quality. Warning - 104004
104005 PacketLossDS_ThresholdExceeded Service Infrastructure The configured value for the PacketLossDS threshold was violated. This results in poor voice quality. This may be a result of any node in the path being heavily loaded or crashed. Warning - 104005
104007 PacketLossSD_ThresholdExceeded Service Infrastructure The configured value for the PacketLossSD threshold was violated. This results in poor voice quality. This may be a result of any node in the path being heavily loaded or crashed. Warning - 104007
104006 JitterSD_ThresholdExceeded Service Infrastructure There is a violation in the JitterSD threshold. This results in poor voice quality. Warning - 104006
104009 Quality Dropped Below Threshold Service Infrastructure The voice quality expectation defined by the MOS score has not been met. This results in poor voice quality based on the delay, latency, packet loss, and jitter in the network. Warning - 104009
104010 IAJitterDS_ThresholdExceeded Service Infrastructure The voice quality expectation defined by the MOS score has not been met. This results in poor voice quality based on the delay, latency, packet loss, and jitter in the network. Warning - 104010
104011 RFactorDS_ThresholdExceeded Service Infrastructure The configured value for RFactorDS threshold was violated. This results in poor voice quality. Warning - 104011
104012 MosCQDS_ThresholdExceeded Service Infrastructure There is a violation in the configured MosCQDS threshold. This results in poor voice quality. This may be a result of any node in the path being heavily loaded or experiencing a failure. Warning - 104012
104013 MosLQDS_ThresholdExceeded Service Infrastructure There is a violation in the configured MosLQDS threshold. This results in poor voice quality. This may be a result of any node in the path being heavily loaded or experiencing a failure. Warning - 104013
104014 RTPPacketLossDS_ThresholdExceeded Service Infrastructure The configured value for the RTPPacketLossDS was violated. This results in poor voice quality. Warning - 104014
104100 HighAnalogPortUtilization Service Infrastructure

Percentage utilization of an analog port has exceeded one of the following:

  • Cisco Unified Communications Manager Analog Port Utilization

       > FXS Port Utilization Threshold
       > FXO Port Utilization Threshold

  • MGCP Gateway Analog Port Utilization

       > FXS Port Utilization Threshold
       > FXO Port Utilization Threshold

  • H323 Gateway Analog Port Utilization

      > FXS Port Utilization Threshold
      > FXO Port Utilization Threshold
      > EM Port Utilization Threshold
You must enable polling for Voice Utilization settings to monitor this event.

Critical - 104100
104101 HighDigitalPortUtilization Service Infrastructure Percentage utilization of a digital port has exceeded the threshold. Critical - 104101
104102 HighPortUtilization Service Infrastructure Percentage of port utilization exceeds a threshold. You must enable polling for Voice Utilization Settings to monitor this event. Critical - 104102
104103 HighResourceUtilization Service Infrastructure A hardware resource threshold has been exceeded. Critical - 104103
104108 PerformancePollingStopped Service Infrastructure Occurs when the GSU data collection for a device has an issue. The probable reason can be found in the event properties. Critical - 104108
105000 PhoneUnregThresholdExceeded Service Infrastructure Number of unregistered phones within a device pool of a cluster or a Unified Communications Manager Express has exceeded the threshold set. The count does not include soft phones when calculating the unregistered threshold. Phones unregistered due to Energywise Power Save Plus mode are not an issue, and are not accounted for when calculating the threshold for PhoneUnregThresholdExceeded Event at the device pool level. Critical - 105000
107002 SDL Link Out Of Service Service Infrastructure This event indicates that the local Unified CM has lost communication with the remote Unified CM. Critical - 107002
107007 Cisco DRF Failure Service Infrastructure The DRF backup or restore process has encountered errors. Trigger: Syslog. Critical - 107007
107008 CDR Maximum Disk Space Exceeded Service Infrastructure The CDR files disk usage exceeds the maximum allocation. Some undelivered files have been deleted. Critical - 107008
107009 Core Dump File Found Service Infrastructure A core dump file has been found in the system, which indicates a service crash. Critical - 107009
107010 CDR Agent Send File Failed Service Infrastructure The CDR Agent cannot send CDR files from a Unified Communications Manager node to the CDR Repository node within the Communications Manager cluster. Critical - 107010
107011 CDR File Delivery Failed Service Infrastructure The FTP delivery of CDR files outside the billing server has failed. Warning - 107011
107014 CDR High Water Mark Exceeded Service Infrastructure The high water mark for CDR files has been reached, and some successfully delivered CDR files have been deleted. Warning - 107014
107016 Number Of Registered Phones Dropped Service Infrastructure Number of registered phones in the cluster has dropped more than the configured percentage between consecutive polls. Warning - 107016
107017 Number Of Registered MediaDevices Increased Service Infrastructure A registered media device count has increased between two consecutive RTMT polls. Warning - 107017
107018 Number Of Registered MediaDevices Decreased Service Infrastructure A registered media device count has decreased between two consecutive RTMT polls. Warning - 107018
107021 D Channel Out of Service Service Infrastructure Indicates that the MGCP D Channel is out of service. This event is generated by monitoring the syslog messages received from Unified Communications Manager. Critical - 107021
107022 Hardware Failure Service Infrastructure Indicates that a hardware failure has occurred in the Unified CM. This event is generated by monitoring the syslog messages received from Unified CM. By default this event is not enabled. Critical - 107022
107023 Thread Counter Update Stopped Service Infrastructure Total number of processes and/or threads exceeded the maximum number of tasks. This situation could indicate that some process is leaking or has thread leaking. System Access must stop thread counter update to avoid CPU pegging, and only provide process counter information for the maximum number of processes. Warning - 107023
107024 ReplicationStopped Service Infrastructure Replication between redundant servers has stopped. Critical - 107024
107025 AutoFailoverFailed Service Infrastructure

The automatic failover has failed due to one of the following reasons:

  • Loss of network connectivity between servers.
  • The secondary server is not ready or inactive.
Critical - 107025
107026 NoConnectionToPeer Service Infrastructure Lost communication with the peer server in the cluster due to heartbeat not being received for at least 30 seconds. Critical - 107026
107027 LicenseExpired Service Infrastructure The license file has expired and the system will run in license violation mode for 30 days. Critical - 107027
107028 LicenseExpirationwarning Service Infrastructure A license tag in the license file has expired. Warning - 107028
107029 SIP Trunk Out Of Service Service Infrastructure All remote peers are out of service and unable to handle call for this SIP trunk. Critical - 107029
107030 SIP Trunk Partially In Service Service Infrastructure Some of the remote peers are not available to handle calls for this SIP trunk. This event provides a list of available remote peers and a list of unavailable remote peers along with the reason code received by the SIP trunk in response to an Options request sent to that remote peer. Each peer in the list is separated by a semi-colon. This event is based on the incoming SIPTrunkPartiallyISV syslog. Warning - 107030
107031 Subscriber License Violated Service Infrastructure An insufficient license violation has occurred for subscribers. For details, open the licensing screens on the Cisco Unity Connection administration web pages. You cannot add new subscribers until you resolve the violation. If you licensing violation has not been resolved, system operation will be suspended in the number of day(s) indicated. Critical - 107031
107032 AutoFailoverSucceeded Service Infrastructure

The automatic failover was successful. The possible reasons for the failover include:

  • Loss of network connectivity to the primary server.
  • Critical service down on the primary server.
Warning - 107032
107033 AutoFailbackSucceeded Service Infrastructure The automatic failback was successful. The automatic failback is only attempted if the failover was caused by the reboot of the primary server. Informational - 107033
107034 AutoFailbackFailed Service Infrastructure

The automatic failback has failed. The possible reasons for the failure include:

  • Loss of network connectivity between servers.
  • The original primary server is not ready or inactive.
Warning - 107034
108001 Service Quality Issue Service Infrastructure Prime Collaboration has received a MOS violation trap from Service Monitor. This indicates that MOS has dropped below a threshold that is set in Service Monitor. Critical - 108001
108003 ServiceQualityThresholdCrossed Service Infrastructure

This event is a result of service quality aggregation. Service quality event aggregation is performed on service quality events coming from phones that belong to a device pool or CME.

An active ServiceQualityThresholdCrossed event is generated when the impacted endpoints, (for example, phones experiencing service quality issues) reach the configured threshold for the device pool or CME. The event is cleared when the impacted endpoints go below the configured threshold for the device pool or CME.

Critical - 108003
108004 Sensor Down Service Infrastructure A Cisco 1040 or NAM has stopped responding to keepalives from Service Monitor. This event appears on the Event Details page and can be generated only when you have a licensed copy of Service Monitor. Critical - 108004
109000 SRSTEntered Service Infrastructure An IP telephony router is functioning in Survivable Remote Site Telephony (SRST) mode, performing call management for phones in place of the central Unified CM. The event is generated when a WAN link is down, preventing IP phone TCP keepalive messages from reaching the Unified CM. Critical - 109000
109001 SRSTSuspected Service Infrastructure IP Phone Information Facility reports that all phones associated with the SRST router are unregistered, but the WAN link between phones and the central Unified CM is up. Critical - 109001
109002 PhoneReachabilityTestFailed Service Infrastructure Prime Collaboration cannot reach an IP phone. The IP phone has not responded to three or more successive pings from Prime Collaboration or the IP SLA device. Critical - 109002
109003 SyntheticTestThresholdExceeded Service Infrastructure Raised when a synthetic test exceeds some threshold value. The following are thresholds based on the type of synthetic tests:
  • RegistrationTimeThreshold - Time limit for phone registration has exceeded.
  • DialtoneTimeThreshold - Time limit for dial-tone test has exceeded.
  • EndToEndCallSetupTimeThreshold - Time limit for setting up an end-to-end call has exceeded.
Warning - 109003
109007 JitterDS_ThresholdExceeded Service Infrastructure There is a violation in the JitterDS threshold. This results in poor voice quality. Warning - 109007
102064 CUESecurityIssue Service Infrastructure A security violation has occurred in accessing the Unity Express administration page. This can be due to a login or PIN security alert. Warning - 102064
101016 MajorAlarm Service Infrastructure A critical event is generated from the processed traps. Major - 101016
107035 HighTrunkUtilization Service Infrastructure Trunk utilization is high, and has exceeded its configured threshold. This event is for T1/E1 CAS or PRI only. Critical - 107035
101017 MinorAlarm Service Infrastructure A trivial event is generated from processed traps. Minor - 101017
103024 MWIOnTimeExceeded Service Infrastructure This threshold is related to Message Wait Indicator (MWI) synthetic test and provides information on the VoiceMail lamp of the phone. MWIOnTime threshold is the difference between the timestamp when MWI (voicemail) message is left and timestamp when the MWI light goes ON. If the time taken is more than this threshold, then the MWIOnTime event is raised. Warning - 103024
103025 IBMDiskTrapEvent Service Infrastructure The IBM RAID Drive failure on the device or hard disk is removed from the slot. Critical - 103025
103026 StateNotNormal Service Infrastructure A fan, power supply, temperature sensor, or voltage sensor is not acting normally. When an OutofRange event is generated, you will also see a fan, power supply, or temperature event. Critical - 103026
103027 MOSCQEReachedMajorThreshold Service Infrastructure MOSCQEReachedMajorThreshold Warning - 103027
103028 SLAViolation Service Infrastructure SLAViolation Warning - 103028
103029 DynamicBlackList Service Infrastructure DynamicBlackList Warning - 103029
103030 ServiceCardOffline Service Infrastructure ServiceCardOffline Critical - 103030
103031 ExcessiveDAFaults Service Infrastructure ExcessiveDAFaults Critical - 103031
103032 H248ControllerDetached Service Infrastructure H248ControllerDetached Critical - 103032
103033 Critical Service Quality Issue Service Infrastructure H248ControllerDetached Critical - 103033
103034 AdjacencyDetached Service Infrastructure AdjacencyDetached Critical - 103034
103035 CPUCongestion Service Infrastructure CPUCongestion Critical - 103035
103036 MemoryCongestion Service Infrastructure MemoryCongestion Critical - 103036
103037 HighGroupRouteUtilization Service Infrastructure HighGroupRouteUtilization Critical - 103037
103038 ServiceCardStandby Service Infrastructure ServiceCardStandby Critical - 103038
103039 SourceAlert Service Infrastructure SourceAlert Critical - 103039
103040 MOSCQEReachedCriticalThreshold Service Infrastructure MOSCQEReachedCriticalThreshold Critical - 103040
103041 MOSCQEReachedMinorThreshold Service Infrastructure MOSCQEReachedMinorThreshold Warning - 103041
103042 ServiceStopped Service Infrastructure This event is raised when one of the Critical services (any of the services in the Detailed Device View) is stopped by the administrator. This event is applicable only for Cisco Unified Communications Manager, Cisco Unified Communications Manager Business edition, Cisco Unified Presence Server, and Cisco Unity Connection. Warning - 103042
103043 CPUPegging Service Infrastructure The percentage of CPU load is higher than the configured percentage. Critical - 103043
103052 MaliciousCallAlert Service Infrastructure MaliciousCallAlert Critical - 103052
103053 TextConferenceRoomsExceeded Service Infrastructure TextConferenceRoomsExceeded Critical - 103053
200001 ICTCallThrottlingStart cleared Service Infrastructure Unified CM starts handling calls for the indicated H.323 device. Informational 100001 -
200002 Number Of Registered Gateways Increased cleared Service Infrastructure Number of registered gateways is back to normal between two consecutive RTMT polls. Informational 100002 -
200003 Number Of Registered Gateways Decreased cleared Service Infrastructure Number of registered gateways is back to normal between two consecutive RTMT polls. Informational 100003 -
200006 SystemVersionMismatched cleared Service Infrastructure Mismatch in the system version among all servers in the clusters is cleared. Informational - 100006
200007 LowAvailableDiskSpace cleared Service Infrastructure The percentage of available disk space is back to normal. Informational 100007 -
200008 UnknownPublisher cleared Service Infrastructure The publisher in the cluster is unknown to Prime Collaboration is cleared. Informational 100008 -
200009 RTMTDataMissing cleared Service Infrastructure This event is based on polling RTMT precanned counters and is cleared when Prime Collaboration is able to collect RTMT data for RTMT polling supported devices. Informational 100009 -
200010 LowAvailableInboxLicenses cleared Service Infrastructure Number of available Unity inbox licenses is normal. Cisco Unity Subscriber Feature - Unity Inbox licenses allow you to enable subscribers for the add-on feature called Unity Inbox. Each subscriber enabled for this feature uses one of these licenses. Informational 100010 -
200011 Media List Exhausted cleared Service Infrastructure Media resources defined in the media list are available. Informational 100011 -
200012 Route List Exhausted cleared Service Infrastructure This indicates that channels defined in the route list are available. Informational 100012 -
207006 Authentication Failed cleared Service Infrastructure Occurs when authentication failure is cleared. Informational 107006 -
201001 Duplicate IP Address cleared Service Infrastructure Same IP address is configured on multiple managed systems is cleared. Informational 101001 -
201003 ExcessiveFragmentation cleared Service Infrastructure System memory is normally fragmented. Informational 101003 -
201004 Flapping cleared Service Infrastructure Port or interface, repeatedly alternating between up and down states over a short period of time is cleared. Informational 101004 -
201005 HighBackplaneUtilization cleared Service Infrastructure Utilization of the backplane bandwidth is normal. Informational 101005 -
201006 HighBroadcastRate cleared Service Infrastructure Broadcast rate is normal. Informational 101006 -
201007 HighBufferMissRate cleared Service Infrastructure Rate of buffer misses is normal. Informational 101007 -
201008 HighBufferUtilization cleared Service Infrastructure Number of buffers used is normal. Informational 101008 -
201009 HighCollisionRate cleared Service Infrastructure Rate of collisions is normal. Informational 101009 -
201010 HighDiscardRate cleared Service Infrastructure

A HighDiscardRate event occurs when:

  • The input packet queued rate is greater than the minimum packet rate, and the input packet discard percentage is greater than the discard threshold. The input packet queued rate is the rate of packets received without error. The input packet discard percentage is calculated by dividing the rate of input packets discarded by the rate of packets received.
  • The output packet queued rate is greater than the minimum packet rate, and the output packet discard percentage is greater than the discard threshold. The output packet queued rate is the rate of packets sent without error. The output packet discard percentage is calculated by dividing the rate of output packets discarded by the rate of packets sent.
Informational 101010 -
201011 HighErrorRate cleared Service Infrastructure A HighErrorRate event is cleared. Informational 101011 -
201013 HighUtilization cleared Service Infrastructure Current utilization does not exceed the utilization threshold configured for this network adapter or processor. Informational 101013 -
201014 InformAlarm cleared Service Infrastructure A critical event generated from processed traps is cleared. Informational 101014 -
201015 InsufficientFreeMemory cleared Service Infrastructure System is running out of memory resources or there has been a failure to allocate a buffer due to lack of memory is cleared. Informational 101015 -
201018 OperationallyDown cleared Service Infrastructure Interface card or network adapter operational state is normal. Informational 101018 -
201019 OutofRange cleared Service Infrastructure Device temperature or voltage is within the normal operating range. Informational 101019 -
201020 RepeatedRestarts cleared Service Infrastructure System repeatedly restarts over a short period of time is stopped. Informational 101020 -
201022 Unresponsive cleared Service Infrastructure Device start responds to ICMP or SNMP requests. Informational 101022 -
202007 ServiceDown cleared Service Infrastructure One of the stopped critical services (any of the services in the Detailed Device View) start running. Informational 102007 -
202009 HTTPInaccessible cleared Service Infrastructure HTTP service can be used to communicate to all Unified CMs in the cluster. Informational 102009 -
202011 SyntheticTestFailed cleared Service Infrastructure Synthetic tests stop failing. Informational 102011 -
202013 DPAPortCallManagerLinkDown cleared Service Infrastructure Indicates that the physical port connection to the Unified CM is up. Informational 102013 -
202014 DPAPortTelephonyLinkDown cleared Service Infrastructure Indicates that the physical ports connected to Octel voicemail systems or digital PBX systems are up. Informational 102014 -
202015 FanDegraded cleared Service Infrastructure This event indicates that an optional fan is operating correctly. Informational 102015 -
202016 FanDown cleared Service Infrastructure Indicates that a required fan is operating correctly. Informational 102016 -
202020 InsufficientFreeHardDisk cleared Service Infrastructure Free Hard Disk Memory available is sufficient. Informational 102020 -
202021 LowInactivePartitionAvailableDiskSpace cleared Service Infrastructure The percentage of available disk space of the inactive partition is within the configured value. Informational 102021 -
202024 LowActivePartitionAvailableDiskSpace cleared Service Infrastructure The percentage of available disk space of the active partition is within the configured value. Informational 102024 -
202022 InsufficientFreeVirtualMemory cleared Service Infrastructure The system that was running out of virtual memory resources is cleared. Informational 102022 -
202023 LowAvailableVirtualMemory cleared Service Infrastructure The percentage of available virtual memory is within the configured value. Informational 102023 -
202026 PowerSupplyDegraded cleared Service Infrastructure Power supply state is normal. Informational 102026 -
202027 PowerSupplyDown cleared Service Infrastructure Power supply state is up. Informational 102027 -
202029 TemperatureHigh cleared Service Infrastructure Current temperature of temperature sensor is  within the Relative Temperature threshold. Informational 102029 -
202030 TemperatureSensorDegraded cleared Service Infrastructure The server temperature is within the normal operating range. Informational 102030 -
202031 TemperatureSensorDown cleared Service Infrastructure Indicates that the server temperature is within the normal operating range. Informational 102031 -
202036 EndPointLostContact cleared Service Infrastructure This event is raised on a cluster. The event indicates that an endpoint that got unregistered with a cluster is cleared. Informational 102036 -
202037 VoicePortOperationallyDown cleared Service Infrastructure Voice port's operational state is back to normal. Informational 102037 -
202038 CCMEDown cleared Service Infrastructure cleared Indicates that the telephony configuration is enabled on the Cisco Communications Manager Express.   Informational 102038 -
202039 ComponentDown cleared Service Infrastructure A component within Cisco Unified Contact Center what used to be referred to as IPCC is up. There are different Contact Center components: Router, Logger, CG, and Distributor. Informational 102039 -
202040 NicDown cleared Service Infrastructure A Network Interface Controller on a Cisco Unified Contact Center system is up. Informational 102040 -
202041 PimDown cleared Service Infrastructure Cisco Unified Contact Center Peripheral Interface Manager (PIM) module acts as a gateway to a peripheral device (Communications Manager/IVR/CTI Agents). This event indicates that the PIM is up on the Cisco Unified Contact Center device and connectivity to these peripheral devices is fine. Informational 102041 -
202047 TotalTimeUsedThresholdExceeded cleared Service Infrastructure Indicates that the Cisco Unity Express has reached the maximum allocated voicemail capacity and is back to normal. Informational 102047 -
202048 Code Red cleared Service Infrastructure Indicates that the Unified CM has come out from a Code Red state. Informational 102048 -
202049 Code Yellow cleared Service Infrastructure This event is generated when the Unified CM has come out from a Code Yellow state. Informational 102049 -
202060 DataPhysicalDiskDown cleared Service Infrastructure Hard drive failure event detected on Compaq boxes is cleared. Informational 102060 -
202061 SCSIDriveDown cleared Service Infrastructure Compaq SCSI hard disk drive is up. Informational 102061 -
202062 IdeAtaDiskDown cleared Service Infrastructure The Compaq IDE/ATA hard disk drive is up. Informational 102062 -
202063 CUEApplicationStatusChange cleared Service Infrastructure An application on Cisco Unity Express has come online or gone offline. Informational 102063 -
202065 CUEStorageIssue cleared Service Infrastructure Cisco Unity Express's degradation issues with the Flash storage is cleared. Informational 102065 -
202066 CUECallAgentConnectionLost cleared Service Infrastructure Connection to the Unified CM is back to normal. Informational 102066 -
202067 CUEResourceExhausted cleared Service Infrastructure Notification indicates that the Unity Express has run out of a certain type of resource and back to normal. Informational 102067 -
202068 CUEBackupFailed cleared Service Infrastructure Cisco Unity Express voicemail backup had failed and is back to normal. Informational 102068 -
202069 CUENTPIssue cleared Service Infrastructure Cisco Unity Express clock is managed entirely by NTP. If NTP has an issue, many Unity Express features, such as voicemail envelope information, and trace logging are affected. NTP issue is cleared. Informational 102069 -
202070 IPCCDualStateNotification cleared Service Infrastructure The Unified Contact Center has sent a notification with a value of cccaEventState in the trap details. Informational 102070 -
202070 IPCCSingleStateNotification cleared Service Infrastructure The Unified Contact Center has sent a notification with a value of singleStateRaise for ccaEventState in the trap details. Informational 102070 -
202071 SRSTRouterFailure cleared Service Infrastructure SRST router failure is cleared. Informational 102071 -
202072 CCMEStatusChange cleared Service Infrastructure Cisco UCM Express enabled state has changed. Informational 102072 -
202073 CCMEMaximumConferencesExceeded cleared Service Infrastructure The maximum number of simultaneous three-party conferences supported was exceeded on UCM Express and is back to normal. Informational 102073 -
202074 CCMELivefeedMOHFailed cleared Service Infrastructure Music on hold (MOH) live feed failed is cleared on UCM Express. Informational 102074 -
202075 CCMEEphoneUnregistrationsExceeded cleared Service Infrastructure Number of ephones unregistered to UCM Express was back to normal. Informational 102075 -
202076 CCMEEphoneDeceased cleared Service Infrastructure The state of an ephone registered to UCM Express changed to normal. Informational 102076 -
202077 CCMEEphoneRegistrationFailed cleared Service Infrastructure An ephone attempt failure to register with Cisco UCM Express is cleared. Informational 102077 -
202078 CCMEEphoneLoginFailed cleared Service Infrastructure Login through the web or TAPI to the UCM Express failure is cleared. Informational 102078 -
202079 CCMENightServiceChange cleared Service Infrastructure Night service status change UCM Express. Informational 102079 -
202080 CCMEKeyEphoneRegistrationChange cleared Service Infrastructure Registration status has changed for a key IP ephone with respect to UCM Express. Informational 102080 -
202081 DeviceRestarted cleared Service Infrastructure Indicates the current SysUpTime value is less than the previously polled value. There is no corresponding clear event for this event. Informational 102081 -
202085 CPUUtilizationExceeded cleared Service Infrastructure CPU utilization of individual voice services (Unity/CPA) or the whole system had exceeded the threshold value and is back to normal. Informational 102070 -
202086 CPALoginFailureThresholdExceeded cleared Service Infrastructure The attempts to log in to the web interface of the Cisco Personal Assistant (CPA) had exceeded the threshold value and is back to normal. Informational 102086 -
202087 CPATransferFailedThresholdExceeded cleared Service Infrastructure Cisco Personal Assistant can transfer the call within the threshold number of attempts. Informational 102087 -
202088 CPAVoicemailThresholdExceeded cleared Service Infrastructure Attempts to log in to voicemail had exceeded the threshold value and is back to normal. Informational 102088 -
202091 DBReplicationFailure cleared Service Infrastructure The Unified CM database replication failure is cleared. Informational 102091 -
202092 IDS Replication Failure cleared Service Infrastructure A subscriber in a the Unified CM cluster experienced a failure while replicating the data to the publisher database, but is cleared now. Informational 102092 -
202094 LocationBWOutOfResources cleared Service Infrastructure A call through the Unified CM location had failed due to lack of bandwidth in the cluster but is cleared now. Informational 102094 -
202096 CTILinkDown cleared Service Infrastructure The Unified CM performance counter CcmLinkActive indicates that the total number of active links from CTI Manager to all active the Unified CMs in the cluster is greater than zero. Informational 102096 -
202101 SCSIControllerDown cleared Service Infrastructure Indicates that the bridge between a hard disk drive's low-level interface and a host computer, which needed to read blocks of data, is up. Informational 102101 -
202104 LowAvailableSubscriberLicenses cleared Service Infrastructure Number of available Unity licenses is within the threshold. Informational 102104 -
202105 UnityFailOverOrRestart cleared Service Infrastructure

One of the following has occurred:

  • In standalone Cisco Unity configuration, the Cisco Unity system has restarted.
  • In Cisco Unity failover configuration failover between the primary and secondary Unity servers has occurred.

UnityFailOverOrRestart is automatically cleared after 30 minutes. Clearing of this event does not indicate that failback has occurred. When failback does occur from secondary to primary, you will see the UnityFailOverOrRestart event on the primary Unity server.

Informational 102105 -
202106 UMRCommunicationError cleared Service Infrastructure This event is based on WMI. It indicates that the Cisco Unity Message Repository (UMR) can communicate with the Partner Mail Server to deliver messages. Informational 102106 -
202112 ExpertAdvisorSystemDown cleared Service Infrastructure Any of the subsystems of Expert Advisor are up and back to normal. Informational 102112 -
202113 MeetingPlaceMajorSwAlarm cleared Service Infrastructure Major Alarms reported by the MeetingPlace Enterprise application are cleared. Informational 102113 -
202116 MeetingPlaceMinorSwAlarm cleared Service Infrastructure Minor Alarms reported by the MeetingPlace Enterprise application are cleared. Informational 102116 -
202114 OutOfDiskSpace cleared Service Infrastructure Unity which was running out of disk space is back to normal. Informational 102114 -
202115 DevicePartiallyMonitored cleared Service Infrastructure Occurs during discovery or rediscovery of the device due to incorrect HTTP or WMI credentials. Informational 102115 -
202117 HardDiskError cleared Service Infrastructure Unity server hard disk, that had encountered an error condition, is clear now. Informational 102117 -
202118 ExchangeLoginFailed cleared Service Infrastructure One or more of Unity components are able to log on to the Exchange server. Informational 102118 -
202121 LowSwapPartitionAvailableDiskSpace cleared Service Infrastructure The percentage of available disk space of the swap partition is within the configured value. Informational 102121 -
202131 LogPartitionLowWaterMarkExceeded cleared Service Infrastructure Free disk space is normal. The percentage of used disk space in the log partition has come to normal with the configured low water mark. Informational 102131 -
202132 LogPartitionHighWaterMarkExceeded cleared Service Infrastructure The percentage of used disk space in the log partition has came to normal with the configured high-water mark. Informational 102132 -
202134 ctpPeripheralCableError cleared Service Infrastructure Cisco Telepresence System (CTS) peripheral has a cable error problem resolved. Informational 102134 -
202135 ctpPeripheralPowerError cleared Service Infrastructure The expected peripheral device, that had a power issue, is now cleared. Informational 102135 -
202136 ctpPeripheralLinkError cleared Service Infrastructure A peripheral link error is cleared. Informational 102136 -
202137 ctpPeripheralConfigError cleared Service Infrastructure The expected peripheral device has a communications management system configuration issue or is connected and configured. Informational 102137 -
202138 ctpPeripheralDeviceError cleared Service Infrastructure A peripheral device error is cleared. Informational 102138 -
202139 ctpPeripheralInError cleared Service Infrastructure Raised when a ctpPeripheralErrorNotification trap is cleared. Informational 102139 -
202140 ctpPeripheralSystemError cleared Service Infrastructure Telepresence system error is cleared. Informational 102140 -
202141 SoftwareAlarm cleared Service Infrastructure The event indicates that the clear alarm is generated from the Windows Event Log trap processing. Informational 102141 -
202142 DSPFailure cleared Service Infrastructure Generated when the Digital Signaling Processor (DSP) on the router experiences failure is cleared. Informational 102142 -
204000 NodeToNodeTestFailed cleared Service Infrastructure The configured IPSLA test failure is cleared on the source device. Informational 104000 -
204001 RoundTripResponseTime_ThresholdExceeded cleared Service Infrastructure The round-trip response time that had fallen below the node-to-node test threshold, is normal now. Informational 104001 -
204002 RingBackResponseTime_ThresholdExceeded cleared Service Infrastructure The ring-back response time that had exceeded the node-to-node test threshold, is normal now. Informational 104002 -
204003 RegistrationResponseTime_ThresholdExceeded cleared Service Infrastructure The registration response time threshold configured as part of the gatekeeper registration test that had been violated, is normal now. Informational 104003 -
204004 AverageLatency_ThresholdExceeded cleared Service Infrastructure A violation in the latency threshold for a node-to-node UDP Jitter for a VoIP test configured by the user is cleared. Informational 104004 -
204005 PacketLossDS_ThresholdExceeded cleared Service Infrastructure The configured value for the PacketLossDS threshold was violated and cleared. Informational 104005 -
204007 PacketLossSD_ThresholdExceeded cleared Service Infrastructure The configured value for the PacketLossSD threshold was violated and cleared. Informational - 104007
204006 JitterSD_ThresholdExceeded cleared Service Infrastructure The violation in the JitterSD threshold is cleared. Informational 104006 -
204009 Quality Dropped Below Threshold cleared Service Infrastructure The voice quality expectation defined by the MOS score is met. Informational 104009 -
204010 IAJitterDS_ThresholdExceeded cleared Service Infrastructure The voice quality expectation defined by the MOS score is met. Informational 104010 -
204011 RFactorDS_ThresholdExceeded cleared Service Infrastructure The configured value for RFactorDS threshold that was violated is cleared. Informational 104011 -
204012 MosCQDS_ThresholdExceeded cleared Service Infrastructure A violation in the configured MosCQDS threshold is cleared. Informational 104012 -
204013 MosLQDS_ThresholdExceeded cleared Service Infrastructure cleared A violation in the configured MosLQDS threshold is cleared. Informational 104013 -
204014 RTPPacketLossDS_ThresholdExceeded cleared Service Infrastructure The configured value for the RTPPacketLossDS that was violated is cleared. Informational 104014 -
204100 HighAnalogPortUtilization cleared Service Infrastructure The percentage utilization of an analog port is normal now. Informational 104100 -
204101 HighDigitalPortUtilization cleared Service Infrastructure The percentage utilization of a digital port is normal now. Informational 104101 -
204102 HighPortUtilization cleared Service Infrastructure The percentage of port utilization is normal. Informational 104102 -
204103 HighResourceUtilization cleared Service Infrastructure A hardware resource threshold that was exceeded is cleared. Informational 104103 -
204108 PerformancePollingStopped cleared Service Infrastructure Occurs when the GSU data collection for a device has an issue. The probable reason can be found in the event details. Informational 104108 -
205000 PhoneUnregThresholdExceeded cleared Service Infrastructure The number of unregistered phones within a device pool of a cluster or a Unified Communications Manager Express that had exceeded the threshold set is cleared. Informational 105000 -
207002 SDL Link Out Of Service cleared Service Infrastructure This event indicates that the local Unified CM has got communication with the remote Unified CM. Informational 107002 -
207007 Cisco DRF Failure cleared Service Infrastructure The DRF backup or restore process that had encountered errors is now cleared. Informational 107007 -
207008 CDR Maximum Disk Space Exceeded cleared Service Infrastructure The CDR files disk usage that exceeded the maximum allocation is now cleared. Informational 107008 -
207009 Core Dump File Found cleared Service Infrastructure A core dump file has been found in the system, which indicates a service crash. Informational 107009 -
207010 CDR Agent Send File Failed cleared Service Infrastructure This event indicates that the CDR Agent could not send CDR files from a Unified CM node to the CDR Repository node within the Unified CM cluster, but is cleared now. Informational 107010 -
207011 CDR File Delivery Failed cleared Service Infrastructure The FTP delivery failure of CDR files to the outside billing server is cleared. Informational 107011 -
207014 CDR High Water Mark Exceeded cleared Service Infrastructure The high water mark for CDR files had been reached and has come back to normal. Informational 107014 -
207016 Number Of Registered Phones Dropped cleared Service Infrastructure The number of registered phones in the cluster had dropped more than the configured percentage between consecutive polls and have come back to normal now. Informational 107016 -
207017 Number Of Registered MediaDevices Increased cleared Service Infrastructure A registered media device count increases between two consecutive RTMT polls. Informational 107017 -
207018 Number Of Registered MediaDevices Decreased cleared Service Infrastructure A registered media device count decreases between two consecutive RTMT polls. Informational 107018 -
207021 D Channel Out of Service cleared Service Infrastructure Indicates that the MGCP D Channel is in service. Informational 107021 -
207022 Hardware Failure cleared Service Infrastructure Indicates that a hardware failure had occurred in the Unified CM and is cleared now. Informational 107022 -
207023 Thread Counter Update Stopped cleared Service Infrastructure Total number of processes and/or threads had exceeded the maximum number of tasks but is normal now. Informational 107023 -
207024 ReplicationStopped cleared Service Infrastructure Replication between redundant servers has started. Informational 107024 -
207025 AutoFailoverFailed cleared Service Infrastructure The automatic failover had failed but is now  cleared. Informational 107025 -
207026 NoConnectionToPeer cleared Service Infrastructure Got the communication back with the peer server in the cluster. Informational 107026 -
207027 LicenseExpired cleared Service Infrastructure The event that the license file has expired and the system will run in license violation mode for 30 days is now cleared. Informational 107027 -
207028 LicenseExpirationwarning cleared Service Infrastructure A license tag in the license file that had expired is cleared. Informational 107028 -
207029 SIP Trunk Out Of Service cleared Service Infrastructure The remote peers are in service and are able to handle the call for this SIP trunk. Informational 107029 -
207030 SIP Trunk Partially In Service cleared Service Infrastructure The event that some of the remote peers were not available to handle calls for this SIP trunk is cleared. Informational 107030 -
207031 Subscriber License Violated cleared Service Infrastructure The event that an insufficient license violation had occurred for subscribers is cleared. Informational 107031 -
207032 AutoFailoverSucceeded cleared Service Infrastructure

The automatic failover was successful. The possible reasons for the failover include:

  • Loss of network connectivity to the primary server.
  • Critical service down on the primary server.
Informational 107032 -
207033 AutoFailbackSucceeded cleared Service Infrastructure The automatic failback was successful. The automatic failback is only attempted if the failover was caused by the reboot of the primary server. Informational 107033 -
207034 AutoFailbackFailed cleared Service Infrastructure

The automatic failback has failed. The possible reasons for the failure include:

  • Loss of network connectivity between servers. 
  • The original primary server is not ready or inactive.
Informational 107034 -
208001 Service Quality Issue cleared Service Infrastructure Prime Collaboration has received a MOS violation cleared trap from Service Monitor. Informational 108001 -
208003 ServiceQualityThresholdCrossed cleared Service Infrastructure ServiceQualityThresholdCrossed event is cleared. Informational 108003 -
208004 Sensor Down cleared Service Infrastructure A Cisco 1040 or NAM has started responding to keepalives from Service Monitor. Informational 108004 -
209000 SRSTEntered cleared Service Infrastructure An IP telephony router has stopped functioning in Survivable Remote Site Telephony (SRST) mode. Informational 109000 -
209001 SRSTSuspected cleared Service Infrastructure The event that the IP Phone Information Facility reports that all phones associated with the SRST router are unregistered, but the WAN link between phones and the central Cisco Unified Communications Manager is up, is cleared now. Informational 109001 -
209002 PhoneReachabilityTestFailed cleared Service Infrastructure Prime Collaboration can reach an IP phone. Informational 109002 -
209003 SyntheticTestThresholdExceeded cleared Service Infrastructure Raised when a synthetic test exceeds some threshold value but is cleared now. Informational 109003 -
209007 JitterDS_ThresholdExceeded cleared Service Infrastructure There was a violation in the JitterDS threshold but is cleared now. Informational 109007 -
202064 CUESecurityIssue cleared Service Infrastructure A security violation cleared in accessing the Unity Express administration page. Informational 102064 -
201016 MajorAlarm cleared Service Infrastructure Critical event is cleared from processed traps. Informational 101016 -
207035 HighTrunkUtilization cleared Service Infrastructure Trunk utilization is normal with the configured threshold. This event is for T1/E1 CAS or PRI only. Informational 107035 -
201017 MinorAlarm cleared Service Infrastructure Trivial event is cleared from processed traps. Informational 101017 -
203024 MWIOnTimeExceeded cleared Service Infrastructure This threshold is related to Message Wait Indicator (MWI) synthetic test and provides information on the VoiceMail lamp of the phone. MWIOnTime threshold is the difference between the timestamp when MWI (voicemail) message is left and timestamp when the MWI light goes ON. If the time taken is normal with this threshold, then the MWIOnTime event is cleared. Informational 103024 -
203025 IBMDiskTrapEvent cleared Service Infrastructure The IBM RAID Drive failure on the device is cleared. Informational 103025 -
203026 StateNotNormal cleared Service Infrastructure A fan, power supply, temperature sensor, or voltage sensor is back to normal. Informational 103026 -
203027 MOSCQEReachedMajorThreshold cleared Service Infrastructure MOSCQEReachedMajorThreshold cleared Informational 103027 -
203028 SLAViolation cleared Service Infrastructure SLAViolation cleared Informational 103028 -
203029 DynamicBlackList cleared Service Infrastructure DynamicBlackList cleared Informational 103029 -
203030 ServiceCardOffline cleared Service Infrastructure ServiceCardOffline cleared Informational 103030 -
203031 ExcessiveDAFaults cleared Service Infrastructure ExcessiveDAFaults cleared Informational 103031 -
203032 H248ControllerDetached cleared Service Infrastructure H248ControllerDetached cleared Informational 103032 -
203033 Critical Service Quality Issue cleared Service Infrastructure H248ControllerDetached cleared Informational 103033 -
203034 AdjacencyDetached cleared Service Infrastructure AdjacencyDetached cleared Informational 103034 -
203035 CPUCongestion cleared Service Infrastructure CPUCongestion cleared Informational 103035 -
203036 MemoryCongestion cleared Service Infrastructure MemoryCongestion cleared Informational 103036 -
203037 HighGroupRouteUtilization cleared Service Infrastructure HighGroupRouteUtilization cleared Informational 103037 -
203038 ServiceCardStandby cleared Service Infrastructure ServiceCardStandby cleared Informational 103038 -
203039 SourceAlert cleared Service Infrastructure SourceAlert cleared Informational 103039 -
203040 MOSCQEReachedCriticalThreshold cleared Service Infrastructure MOSCQEReachedCriticalThreshold cleared Informational 103040 -
203041 MOSCQEReachedMinorThreshold cleared Service Infrastructure MOSCQEReachedMinorThreshold cleared Informational 103041 -
203043 CPUPegging cleared Service Infrastructure The percentage of CPU load is lower than the configured percentage. Informational 103043 -
203044 EvtLicCucExpiredError1 cleared Service Infrastructure EvtLicCucExpiredError1 cleared Informational 103044 -
203045 EvtLicCucDemoModeToExpiredModeError cleared Service Infrastructure EvtLicCucDemoModeToExpiredModeError cleared Informational 103045 -
203046 EvtLicCucComplianceModeToExpiredModeError cleared Service Infrastructure EvtLicCucComplianceModeToExpiredModeError cleared Informational 103046 -
203047 EvtLicCucViolationModeToExpiredModeError cleared Service Infrastructure EvtLicCucViolationModeToExpiredModeError cleared Informational 103047 -
203048 CiscoSystemSecurityMismatch cleared Service Infrastructure CiscoSystemSecurityMismatch cleared Informational 103048 -
203049 CiscoNoProvisionTimeout cleared Service Infrastructure CiscoNoProvisionTimeout cleared Informational 103049 -
203050 CiscoElmNotConnected cleared Service Infrastructure CiscoElmNotConnected cleared Informational 103050 -
203051 CiscoSystemInOverage cleared Service Infrastructure CiscoSystemInOverage cleared Informational 103051 -
203052 MaliciousCallAlert cleared Service Infrastructure MaliciousCallAlert cleared Informational 103052 -
203053 TextConferenceRoomsExceeded cleared Service Infrastructure TextConferenceRoomsExceeded cleared Informational 103053 -

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