Supported Alarms for Prime Collaboration

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The following table lists the Prime Collaboration supported alarms.

Alarm Code
Alarm Name
Category
Description
Severity
10000 Device Unreachable Endpoint, Network Devices, Service Infrastructure Unable to reach the device #source#. Minor
10001 Device Inaccessible Endpoint, Network Devices, Service Infrastructure Unable to access the device #source#. Minor
10002 Interface Error Endpoint, Network Devices Interface #displayName# error on device #source#. Minor
20001 Service Infrastructure Error Service Infrastructure Service Infrastructure #source# Error. Critical
20002 CTS Malfunction Endpoint CTS #source# malfunction. Telepresence call may not work. Major
20003 Telepresence endpoint Peripheral Error Endpoint Telepresence endpoint peripheral #displayName# error on device #source#. Major
20004 Device Unregistered Endpoint, Service Infrastructure Device #displayName# is unregistered. Major
20005 Resource Low Endpoint, Network Devices, Service Infrastructure System resource is low on device #source#. Major
30001 Call Termination Session Call is terminated. Informational
30002 Call Quality - Packet Loss Session Call quality alarm, and packet loss above threshold. Informational
30003 Call Quality - Jitter Session Call quality alarm, and jitter above threshold. Informational
30004 Call Quality - Latency Session Call quality alarm, and latency above threshold. Informational
30005 Cluster replication error Service Infrastructure Cluster replication error. Minor
30006 Hardware failure Service Infrastructure Hardware failure. Major
30007 Capacity and license warning Service Infrastructure Capacity and license warning. Major
30008 NTP server warning Service Infrastructure NTP server warning. Major
30009 Failed to load Call Policy file Service Infrastructure Failed to load Call Policy file. Minor
30010 Database failure Service Infrastructure Database failure. Critical
30011 Uncontrolled shutdown detected Service Infrastructure Uncontrolled shutdown detected. Minor
30012 Application failure Service Infrastructure Application failure. Critical
30013 Cluster communication failure Service Infrastructure Cluster communication failure. Critical
30014 SNMP service warning Service Infrastructure SNMP service warning. Major
30015 TMS service warning Service Infrastructure TMS service warning. Minor
30016 Zone is not active Service Infrastructure Zone is not active. Minor
30017 The percentage of CPU load is over the configured percentage. Service Infrastructure The percentage of CPU load is over the configured percentage. Minor
30018 The percentage of available virtual memory is lower than the configured value. Service Infrastructure The percentage of available virtual memory is lower than the configured value. Minor
30019 The percentage of available active disk space is lower than the configured value. Service Infrastructure The percentage of active available disk space is lower than the configured value. Minor
30020 The percentage of available swap disk space is lower than the configured value. Service Infrastructure The percentage of swap available disk space is lower than the configured value. Minor
30021 The percentage of available inactive disk space is lower than the configured value. Service Infrastructure The percentage of inactive available disk space is lower than the configured value. Minor
30022 The percentage of used disk space in the log partition has exceeded the configured high water mark. Service Infrastructure The percentage of used disk space in the log partition has exceeded the configured high water mark. Major
30023 The percentage of used disk space in the log partition has exceeded the configured low water mark. Service Infrastructure The percentage of used disk space in the log partition has exceeded the configured low water mark. Critical
30024 DB replication error. Service Infrastructure DB replication error. Critical
30100 Environment error Service Infrastructure Environment error. Major
30200 Operational status warning Service Infrastructure Operational status warning. Major
30201 Blade in critical conditions Service Infrastructure Environment error. Major
30202 Supervisor fan tray problem Service Infrastructure Environment error. Major
30203 Supervisor power shelf fault Service Infrastructure Environment error. Major
30204 Supervisor voltage problem Service Infrastructure Environment error. Major
10004 System reset Service Infrastructure #source# reset. Major
10005 Call terminated by error Endpoint Call terminated by error. Device: #source# Major
100001 ICTCallThrottlingStart Service Infrastructure Unified CM stops handling calls for the indicated H.323 device due to heavy traffic or a route loop over the H.323 trunk. Minor
100002 Number Of Registered Gateways Increased Service Infrastructure Number of registered gateways has increased between two consecutive RTMT polls. Warning
100003 Number Of Registered Gateways Decreased Service Infrastructure Number of registered gateways has decreased between two consecutive RTMT polls. Warning
100006 SystemVersionMismatched Service Infrastructure Number of registered Media devices has decreased between two consecutive RTMT polls. Warning
100007 LowAvailableDiskSpace Service Infrastructure The percentage of available disk space is lower than the configured value. Critical
100008 UnknownPublisher Service Infrastructure The publisher in the cluster is unknown to Operations Manager. Critical
100009 RTMTDataMissing Service Infrastructure This event is based on polling RTMT precanned counters, and is raised when Prime Collaboration is not able to collect RTMT data for RTMT polling supported devices. RTMT data collection can fail if there are HTTP communication failures,network issues, or, the RTMT application on the device has issues and is unable to provide the data to Prime Collaboration. Warning
100010 LowAvailableInboxLicenses Service Infrastructure Number of available Unity inbox licenses is lower than the configured Unity Inbox License threshold. Cisco Unity Subscriber Feature - Unity Inbox licenses allow you to enable subscribers for the add-on feature called Unity Inbox. Each subscriber enabled for this feature uses one of these licenses. Critical
100011 Media List Exhausted Service Infrastructure All available media resources defined in the media list are busy. Critical
100012 Route List Exhausted Service Infrastructure This indicates that all available channels defined in the route list are busy. Critical
107006 Authentication Failed - Occurs when there is authentication failure in a login attempt. This event is generated by monitoring the syslog messages received from Unified Communications Manager. Warning
101001 Duplicate IP Address Service Infrastructure Same IP address is configured on multiple managed systems. Critical
101003 ExcessiveFragmentation Service Infrastructure System memory is highly fragmented. Critical
101004 Flapping Service Infrastructure Port or interface is repeatedly alternating between up and down states over a short period of time. Prime Collaboration issues this event by monitoring the number of link downs received within the link window for a particular network adapter (using the Link threshold and Link Window parameters). Critical
101005 HighBackplaneUtilization Service Infrastructure Utilization of the backplane bandwidth exceeds the Backplane Utilization threshold. Critical
101006 HighBroadcastRate Service Infrastructure Reconfigure the Broadcast threshold parameter under Generic Interface/Port Performance settings for the interface groups. Critical
101007 HighBufferMissRate Service Infrastructure Rate of buffer misses exceeds the Memory Buffer Miss threshold. Critical
101008 HighBufferUtilization Service Infrastructure Number of buffers used exceeds the Memory Buffer Utilization threshold. Critical
101009 HighCollisionRate Service Infrastructure Rate of collisions exceeds the Collision threshold. Critical
101010 HighDiscardRate Service Infrastructure

A HighDiscardRate event occurs when:

  • The input packet queued rate is greater than the minimum packet rate, and the input packet discard percentage is greater than the discard threshold. The input packet queued rate is the rate of packets received without error. The input packet discard percentage is calculated by dividing the rate of input packets discarded by the rate of packets received.
  • The output packet queued rate is greater than the minimum packet rate, and the output packet discard percentage is greater than the discard threshold. The output packet queued rate is the rate of packets sent without error. The output packet discard percentage is calculated by dividing the rate of output packets discarded by the rate of packets sent.
Critical
101011 HighErrorRate Service Infrastructure

A HighErrorRate event occurs for input or output packets when both of the following thresholds are exceeded:

  • Error threshold percentage of packets in error.
  • Error Traffic threshold percentage of bandwidth in use.
Critical
101013 HighUtilization Service Infrastructure Current utilization exceeds the utilization threshold configured for this network adapter or processor. The most common reason for this event is that one or more processes are using excessive CPU space. Critical
101014 InformAlarm Service Infrastructure Critical event is generated from processed traps. Informational
101015 InsufficientFreeMemory Service Infrastructure System is running out of memory resources, or there has been a failure to allocate a buffer due to lack of memory. Critical
101018 OperationallyDown Service Infrastructure Interface card or network adapter operational state is not normal. Critical
101019 OutofRange Service Infrastructure Device temperature or voltage is outside the normal operating range. When an OutofRange event is generated, you will normally also see fan, power supply, or temperature events. Critical
101020 RepeatedRestarts Service Infrastructure System repeatedly restarts over a short period of time. Device Fault Manager issues this event. It does this by monitoring the number of system cold and warm starts received within the restart window. Critical
101022 Unresponsive Service Infrastructure

Device does not respond to ICMP or SNMP requests. Probable causes are:

  • On a system, ICMP ping requests and SNMP queries to the device timeout and receive no response.
  • On an SNMP Agent, device ICMP ping requests are successful, but SNMP requests time out with no response.
  • A system might also be reported as unresponsive if the only link (for example, an interface) to the system goes down.

Prime Collaboration performs root cause analysis for any unresponsive events. If Prime Collaboration receives a device unresponsive event, it will clear any interface unresponsive events from that device until the device is recognized as responsive.

Critical
102007 ServiceDown Service Infrastructure One of the critical services (any of the services in the Detailed Device View) is not running. The problem may be due to someone manually stopping the service (not applicable for Unified CM). If you intend to stop the service for a long period of time, disabling monitoring for the service is highly recommended, and is required to avoid this event. Critical
102009 HTTPInaccessible Service Infrastructure

HTTP service cannot be used to communicate to all Unified CMs in the cluster. This might be due to one or both of the following:

  • The Web Services for all Unified CMs in the cluster is down.
  • The credentials (HTTP username, password) for at least one of the running Web Services were not found or are incorrect.
Critical
102011 SyntheticTestFailed Service Infrastructure Synthetic tests are CPU intensive. There is a threshold set for high-CPU utilization which ensures that tests will not run when system CPU utilization is more than 80%. When the high-CPU Utilization threshold of 80% is reached, synthetic tests are stopped and a SyntheticTestFailed event is created. This signifies a failure in execution of the synthetic text due to high CPU, and not a failure in its result. This event is also raised when the synthetic test fails for other reasons. Critical
102013 DPAPortCallManagerLinkDown Service Infrastructure Indicates that the physical port connection to the Unified CM is down. This is not applicable to DPA ports connected to the digital PBX system. Critical
102014 DPAPortTelephonyLinkDown Service Infrastructure Indicates that the physical ports connected to Octel voicemail systems or digital PBX systems are down. Critical
102015 FanDegraded Service Infrastructure This event indicates that an optional fan is not operating correctly. The event is based on polling or processing the SNMP trap cpqHeThermalSystemFanDegraded received from monitored Unified CMs  . Warning
102016 FanDown Service Infrastructure Indicates that a required fan is not operating correctly. The event is based on processing the SNMP trap cpqHeThermalSystemFanFailed received from monitored Cisco Unified Communications Managers. Critical
102020 InsufficientFreeHardDisk Service Infrastructure Free Hard Disk Memory available is insufficient. This may degrade the performance of the device. Critical
102021 LowInactivePartitionAvailableDiskSpace Service Infrastructure The percentage of available disk space of the inactive partition is lower than the configured value. This event is based on polling RTMT precanned counters. Critical
102024 LowActivePartitionAvailableDiskSpace Service Infrastructure The percentage of available disk space of the active partition is lower than the configured value. This event is based on polling RTMT precanned counters. Critical
102022 InsufficientFreeVirtualMemory Service Infrastructure System is running out of virtual memory resources. This may degrade the performance of the device. Critical
102023 LowAvailableVirtualMemory Service Infrastructure The percentage of available virtual memory is lower than the configured value. This event indicates that the available Virtual Memory is running low. Critical
102026 PowerSupplyDegraded Service Infrastructure Power supply state is degraded. Warning
102027 PowerSupplyDown Service Infrastructure Power supply state is down. Critical
102029 TemperatureHigh Service Infrastructure Current temperature of temperature sensor exceeds the Relative Temperature threshold. Critical
102030 TemperatureSensorDegraded Service Infrastructure The server temperature is outside of the normal operating range. The event is based on polling or processing the cpqHeThermalTempDegraded SNMP traps received from monitored Unified CMs. Warning
102031 TemperatureSensorDown Service Infrastructure Indicates that the server temperature is outside the normal operating range and the system will be shut down. The event is based on processing the cpqHeThermalTempFailed SNMP trap received from monitored Unified CMs. Fault Condition Event Details. Critical
102036 EndPointLostContact Service Infrastructure This event is raised on a cluster. Active event indicates that an endpoint got unregistered with a cluster. End Point could be MGCP Trunk, Voice Mail Port, CTI Port, and CTI Route Point, or a Media Resource. Critical
102037 VoicePortOperationallyDown Service Infrastructure Voice port's operational state is not normal. Critical
102038 CCMEDown Service Infrastructure Indicates that the telephony configuration is disabled on the Cisco Communications Manager Express (now referred to as Unified Communications Manager Express or UCM Express). In this case, no SCCP-based calls go though the UCM Express. Critical
102039 ComponentDown Service Infrastructure

A component within Cisco Unified Contact Center what used to be referred to as IPCC is down. There are different Contact Center components: Router, Logger, CG, and Distributor. Each individual component is affected differently:

  • Router down-Call Center call routing will be impacted.
  • Logger down-Copying configuration to Administrative workstation will be impacted.
  • CG down-Computer Telephony Integration (CTI) Gateway down would impact CTI integration with agent desktop and contact center servers.
  • Distributor down-Contact Center administration through web view is impacted.
Critical
102040 NicDown Service Infrastructure A Network Interface Controller on a Cisco Unified Contact Center system is down. This impacts TDM telephony services. Critical
102041 PimDown Service Infrastructure Cisco Unified Contact Center Peripheral Interface Manager (PIM) module acts as a gateway to a peripheral device (Communications Manager/IVR/CTI Agents). This event indicates that the PIM is down on the Cisco Unified Contact Center device and connectivity to these peripheral devices is lost. Critical
102047 TotalTimeUsedThresholdExceeded Service Infrastructure Indicates that the Cisco Unity Express has reached the maximum allocated voicemail capacity. This impacts the voicemail features for users serviced by the Unity Express. Critical
102048 Code Red Service Infrastructure Indicates that Unified CM has remained in a Code Yellow state for an extended period and cannot recover. This event is generated by monitoring the syslog messages received from Unified CM. Critical
102049 Code Yellow Service Infrastructure This event is generated when Unified CM has entered a Code Yellow state (call throttling) due to an unacceptably high delay in handling incoming calls. This event is generated by monitoring the syslog messages received from Unified CM. Critical
102060 DataPhysicalDiskDown Service Infrastructure Hard drive failure event detected on Compaq boxes. Critical
102061 SCSIDriveDown Service Infrastructure Compaq SCSI hard disk drive is down. SCSI controller may be unable to communicate with the device hard disk. Critical
102062 IdeAtaDiskDown Service Infrastructure The Compaq IDE/ATA hard disk drive is down. Critical
102063 CUEApplicationStatusChange Service Infrastructure An application on Cisco Unity Express has come online or gone offline. Warning
102065 CUEStorageIssue Service Infrastructure Cisco Unity Express has degradation issues with the Flash storage. Warning
102066 CUECallAgentConnectionLost Service Infrastructure Connection to the Unified CM is lost. Unified CM is integrated with Unity Express through JTAPI for voicemail and auto-attendant functionality. If a connection to the Unified CM is lost, playing a greeting, leaving a message, or interacting with the system through dual tone multifrequency (DTMF) tones may be impacted. Critical
102067 CUEResourceExhausted Service Infrastructure Notification indicates that the Unity Express has run out of a certain type of resource. For example, when all JTAPI or SIP ports are used and new incoming calls cannot be made, this notification is generated. Critical
102068 CUEBackupFailed Service Infrastructure Cisco Unity Express voicemail backup failed. Critical
102069 CUENTPIssue Service Infrastructure Cisco Unity Express clock is managed entirely by NTP. If NTP has an issue, many Unity Express features, such as voicemail envelope information and trace logging are affected. Warning
102070 IPCCDualStateNotification Service Infrastructure The Unified Contact Center sent a notification with a value of cccaEventState in the trap details. Critical
102070 IPCCSingleStateNotification Service Infrastructure The Unified Contact Center sent a notification with a value of singleStateRaise for ccaEventState in the trap details. Warning
102071 SRSTRouterFailure Service Infrastructure There is a SRST router failure. This trap comes with a notification reason (csrstSysNotifReason) which describes the failure. The SRST feature will probably not work on the branch site when this condition occurs. Warning
102072 CCMEStatusChange Service Infrastructure Cisco UCM Express enabled state has changed. Warning
102073 CCMEMaximumConferencesExceeded Service Infrastructure Maximum number of simultaneous three-party conferences supported was exceeded on UCM Express. Warning
102074 CCMELivefeedMOHFailed Service Infrastructure Music on hold (MOH) live feed failed on UCM Express. Warning
102075 CCMEEphoneUnregistrationsExceeded Service Infrastructure Number of ephones unregistered to UCM Express has exceeded. Critical
102076 CCMEEphoneDeceased Service Infrastructure The state of an ephone registered to UCM Express has changed to deceased. Warning
102077 CCMEEphoneRegistrationFailed Service Infrastructure An ephone attempt to register with Cisco UCM Express has failed. Warning
102078 CCMEEphoneLoginFailed Service Infrastructure Login through the web or TAPI, to the UCM Express has failed. Trigger: Processed trap Warning
102079 CCMENightServiceChange Service Infrastructure Night service status change UCM Express. Warning
102080 CCMEKeyEphoneRegistrationChange Service Infrastructure Registration status changed for a key IP ephone with respect to UCM Express. Warning
102081 DeviceRestarted Service Infrastructure Indicates the current SysUpTime value is less than the previously polled value. There is no corresponding clearing event for this event. Informational
102085 CPUUtilizationExceeded Service Infrastructure CPU utilization of individual voice services (Unity/CPA) or the whole system exceeds the threshold value. Warning
102086 CPALoginFailureThresholdExceeded Service Infrastructure The attempts to log in to the web interface of the Cisco Personal Assistant (CPA) exceeds the threshold value. Critical
102087 CPATransferFailedThresholdExceeded Service Infrastructure Attempts by Cisco Personal Assistant to transfer the call has exceeded the threshold. Critical
102088 CPAVoicemailThresholdExceeded Service Infrastructure Attempts to log in to voicemail exceed the threshold. Critical
102091 DBReplicationFailure Service Infrastructure There is a Unified CM database replication failure. Critical
102092 IDS Replication Failure Service Infrastructure A subscriber in a Unified CM cluster experienced a failure while replicating the data to the publisher database. This event needs to be manually cleared to delete it. Critical
102094 LocationBWOutOfResources Service Infrastructure A call through a Unified CM location failed due to lack of bandwidth in the cluster. Polling must be enabled for Voice Utilization settings to monitor this event. Critical
102096 CTILinkDown Service Infrastructure Unified CM performance counter CcmLinkActive indicates that the total number of active links from a CTI Manager to all active Unified CMs in the cluster is zero. This event indicates that the CTI Manager has lost communication with all Unified CMs in the cluster. Critical
102101 SCSIControllerDown Service Infrastructure Indicates that the bridge between a hard disk drive's low-level interface and a host computer, which needed to read blocks of data, is down. Critical
102104 LowAvailableSubscriberLicenses Service Infrastructure Number of available Unity licenses is lower than the threshold. Cisco Unity Subscriber licenses allow you to add basic voicemail subscribers to the system. Each subscriber uses one license. Critical
102105 UnityFailOverOrRestart Service Infrastructure

One of the following has occurred:

  • In a standalone Cisco Unity configuration, the Cisco Unity system has restarted.
  • In Cisco Unity failover configuration, failover between the primary and secondary Unity servers has occurred.

UnityFailOverOrRestart is automatically cleared after 30 minutes. Clearing this event does not indicate that failback has occurred. When failback does occur from secondary to primary, you will see the UnityFailOverOrRestart event on the primary Unity server.

Critical
102106 UMRCommunicationError Service Infrastructure This event is based on WMI. It indicates that the Cisco Unity Message Repository (UMR) cannot communicate with the Partner Mail Server to deliver messages. Messages are held in the temporary store until the mail server is available. Critical
102112 ExpertAdvisorSystemDown Service Infrastructure Any of the subsystems of the Expert Advisor are down. Sub-systems are Contact Manager, Media Platform Adapter, Business rule engine, and so on. Critical
102113 MeetingPlaceMajorSwAlarm Service Infrastructure Major Alarms reported by the MeetingPlace Enterprise application. Critical
102116 MeetingPlaceMinorSwAlarm Service Infrastructure Minor Alarms reported by the MeetingPlace Enterprise application. Warning
102114 OutOfDiskSpace Service Infrastructure Unity is running out of disk space. Critical
102115 DevicePartiallyMonitored Service Infrastructure Occurs during discovery or rediscovery of the device due to incorrect HTTP or WMI credentials. Warning
102117 HardDiskError Service Infrastructure Unity server hard disk has encountered an error condition. Critical
102118 ExchangeLoginFailed Service Infrastructure One or more of Unity components failed to log on to the Exchange server. Critical
102121 LowSwapPartitionAvailableDiskSpace Service Infrastructure The percentage of available disk space of the swap partition is lower than the configured value. The swap partition is part of the virtual memory. Therefore, low available swap partition disk space also means low virtual memory. Critical
102131 LogPartitionLowWaterMarkExceeded Service Infrastructure Free disk space is low. The percentage of used disk space in the log partition has exceeded the configured low water mark. There are no files to be purged under such a situation. Major
102132 LogPartitionHighWaterMarkExceeded Service Infrastructure The percentage of used disk space in the log partition has exceeded the configured high-water mark. Major
102134 ctpPeripheralCableError Service Infrastructure

Cisco Telepresence System (CTS) peripheral has a cable error problem. cableError indicates that a peripheral which requires a HDMI cable connection is not connected. Some possible reasons for this error include:

  • The projector rs232 serial cable is not plugged into the port 1 of the ACU.
  • The camera cable is loose or unplugged.
Critical
102135 ctpPeripheralPowerError Service Infrastructure The expected peripheral device has a power issue. Critical
102136 ctpPeripheralLinkError Service Infrastructure

This error is generated because of one of the following reasons:

  • A peripheral which requires an Ethernet connection is not connected.
  • The expected peripheral device has a port level link issue.
  • The TS_LEFT or TS_RIGHT codec cannot be reached using SSH.
Critical
102137 ctpPeripheralConfigError Service Infrastructure The expected peripheral device has a communications management system configuration issue or is connected, but not configured. Warning
102138 ctpPeripheralDeviceError Service Infrastructure

This error is generated because of one of the following reasons:

  • The phone cannot be reached using the CURL command, or the phone load is lower than 8.2.2.
  • The camera cannot be reached using the telnet command, or the camera clock is bad.
  • The main display's serial number and ID cannot be obtained using belSil command.
  • The projector bulb is blown or the bulb life has exceeded 2,000 hours.
Warning
102139 ctpPeripheralInError Service Infrastructure

Raised when a ctpPeripheralErrorNotification trap is sent indicating a CTS peripheral error due to one of the following reasons:

  • The TelePresence device is not managed in Prime Collaboration.
  • The CTS component is not discovered in Prime Collaboration.
Critical
102140 ctpPeripheralSystemError Service Infrastructure Telepresence system error. Critical
102141 SoftwareAlarm Service Infrastructure Event indicates alarm is generated from Windows Event Log trap processing. Critical
102142 DSPFailure Service Infrastructure This event is generated when the Digital Signaling Processor (DSP) on the router experiences failure. Event attributes specify which DSP is affected as well as the operational state of the DSP (such as failed, and shutdown). At any given hour, there is only one DSPFailure event on a DSP (even if the DSP fails multiple times during that hour). Critical
104000 NodeToNodeTestFailed Service Infrastructure The configured IPSLA test has failed on the source device. The reason for failure is indicated based on the error code. Warning
104001 RoundTripResponseTime_ThresholdExceeded Service Infrastructure Round-trip response time has fallen below the node-to-node test threshold. Warning
104002 RingBackResponseTime_ThresholdExceeded Service Infrastructure Ring-back response time exceeds the node-to-node test threshold. Warning
104003 RegistrationResponseTime_ThresholdExceeded Service Infrastructure The registration response time threshold configured as part of the gatekeeper registration test has been violated. The endpoints trying to register with the gatekeeper may experience a delay which results in some voice calls not being established properly. Warning
104004 AverageLatency_ThresholdExceeded Service Infrastructure There is a violation in the latency threshold for a node-to-node UDP Jitter for a VoIP test that the user has configured. This will result in poor voice quality. Warning
104005 PacketLossDS_ThresholdExceeded Service Infrastructure The configured value for the PacketLossDS threshold is violated. This results in poor voice quality. This may be a result of any node in the path being heavily loaded or crashed. Warning
104007 PacketLossSD_ThresholdExceeded Service Infrastructure The configured value for the PacketLossSD threshold is violated. This results in poor voice quality. This may be a result of any node in the path being heavily loaded or crashed. Warning
104006 JitterSD_ThresholdExceeded Service Infrastructure There is a violation in the JitterSD threshold. This results in poor voice quality. Warning
104009 Quality Dropped Below Threshold Service Infrastructure The voice quality expectation defined by the MOS score has not been met. This results in poor voice quality are based on delay, latency, packet loss, and jitter in the network. Warning
104010 IAJitterDS_ThresholdExceeded Service Infrastructure The voice quality expectation defined by the MOS score has not been met. This results in poor voice quality based on delay, latency, packet loss, and jitter in the network. Warning
104011 RFactorDS_ThresholdExceeded Service Infrastructure The configured value for RFactorDS threshold was violated. This results in poor voice quality. Warning
104012 MosCQDS_ThresholdExceeded Service Infrastructure There is a violation in the configured MosCQDS threshold. This results in poor voice quality. This may be a result of any node in the path being heavily loaded or experiencing a failure. Warning
104013 MosLQDS_ThresholdExceeded Service Infrastructure There is a violation in the configured MosLQDS threshold. This results in poor voice quality. This may be a result of any node in the path being heavily loaded or experiencing a failure. Warning
104014 RTPPacketLossDS_ThresholdExceeded Service Infrastructure The configured value for the RTPPacketLossDS was violated. This results in poor voice quality. Warning
104100 HighAnalogPortUtilization Service Infrastructure

Percentage utilization of an analog port has exceeded one of the following:

  • Cisco Unified Communications Manager Analog Port Utilization

    > FXS Port Utilization threshold
    > FXO Port Utilization threshold

  •  MGCP Gateway Analog Port Utilization

    > FXS Port Utilization threshold
    > FXO Port Utilization threshold

  • H323 Gateway Analog Port Utilization

   > FXS Port Utilization threshold
   > FXO Port Utilization threshold
   > EM Port Utilization threshold

You must enable polling for Voice Utilization settings to monitor this event.

Critical
104101 HighDigitalPortUtilization Service Infrastructure Percentage utilization of a digital port has exceeded the threshold. Critical
104102 HighPortUtilization Service Infrastructure Percentage of port utilization exceeds a threshold. You must enable polling for Voice Utilization settings to monitor this event. Critical
104103 HighResourceUtilization Service Infrastructure A hardware resource threshold has been exceeded. Critical
104108 PerformancePollingStopped Service Infrastructure Occurs when the GSU data collection for a device has an issue. The probable reason can be found in the alarm details. Critical
105000 PhoneUnregThresholdExceeded Service Infrastructure

Number of unregistered phones within a device pool of a cluster or a Unified Communications Manager Express that has exceeded the threshold set. The count does not include soft phones when calculating the unregistered threshold.

Phones unregistered due to Energywise Power Save Plus mode are not an issue, and are not accounted for when calculating the threshold for PhoneUnregThresholdExceeded event at the device pool level.

Critical
107002 SDL Link Out Of Service Service Infrastructure This event indicates that the local Unified CM has lost communication with the remote Unified CM. Critical
107007 Cisco DRF Failure Service Infrastructure The DRF backup or restore process has encountered errors. Trigger: Syslog. Critical
107008 CDR Maximum Disk Space Exceeded Service Infrastructure The CDR files disk usage exceeded the maximum allocation. Some undelivered files have been deleted. Critical
107009 Core Dump File Found Service Infrastructure A core dump file has been found in the system, which indicates a service crash. Critical
107010 CDR Agent Send File Failed Service Infrastructure The CDR Agent cannot send CDR files from a Unified CM node to the CDR Repository node within the Unified CM cluster. Critical
107011 CDR File Delivery Failed Service Infrastructure The FTP delivery of CDR files to the outside billing server has failed. Warning
107014 CDR High Water Mark Exceeded Service Infrastructure The high water mark for CDR files has been reached, and some successfully delivered CDR files have been deleted. Warning
107016 Number Of Registered Phones Dropped Service Infrastructure Number of registered phones in the cluster has dropped more than the configured percentage between theconsecutive polls. Warning
107017 Number Of Registered MediaDevices Increased Service Infrastructure A registered media device count increases between two consecutive RTMT polls. Warning
107018 Number Of Registered MediaDevices Decreased Service Infrastructure A registered media device count decreases between two consecutive RTMT polls. Warning
107021 D Channel Out of Service Service Infrastructure Indicates that the MGCP D Channel is out of service. This event is generated by monitoring the syslog messages received from the Unified CM. Critical
107022 Hardware Failure Service Infrastructure Indicates that a hardware failure has occurred in the Unified CM. This event is generated by monitoring the syslog messages received from Unified CM. By default this event is not enabled. Critical
107023 Thread Counter Update Stopped Service Infrastructure Total number of processes and/or threads has exceeded the maximum number of tasks. This situation could indicate that some process or thread is leaking. System Access must stop thread counter update to avoid CPU pegging, and only provide process counter information up to the maximum number of processes. Warning
107024 ReplicationStopped Service Infrastructure Replication between redundant servers has stopped. Critical
107025 AutoFailoverFailed Service Infrastructure

The automatic failover has failed due to one of the following reasons: 

  • Loss of network connectivity between servers.
  • The secondary server is not ready or inactive.
Critical
107026 NoConnectionToPeer Service Infrastructure Lost communication with the peer server in the cluster due to heartbeat not being received for at least 30 seconds. Critical
107027 LicenseExpired Service Infrastructure The license file has expired and the system will run in license violation mode for 30 days. Critical
107028 LicenseExpirationwarning Service Infrastructure A license tag in the license file has expired. Warning
107029 SIP Trunk Out Of Service Service Infrastructure All remote peers are out of service, and unable to handle calls for this SIP trunk. Critical
107030 SIP Trunk Partially In Service Service Infrastructure

Some of the remote peers are not available to handle calls for this SIP trunk. This event provides a list of available remote peers, and a list of unavailable remote peers along with the reason code received by the SIP trunk in response to an Options request sent to that remote peer.

Each peer in the list is separated by semi-colon. This event is based on incoming SIPTrunkPartiallyISV syslog.

Warning
107031 Subscriber License Violated Service Infrastructure

An insufficient license violation has occurred for subscribers. For details, open the Licensing screens on the Cisco Unity Connection administration web pages.

You cannot add new subscribers until you resolve the violation. If the licensing violation has not been resolved, system operation will be suspended for the number of day(s) indicated.

Critical
107032 AutoFailoverSucceeded Service Infrastructure The automatic failover was successful. The possible reasons for the failover include:
  • Loss of network connectivity to the primary server.
  • Critical service is down on the primary server.
Warning
107033 AutoFailbackSucceeded Service Infrastructure The automatic failback was successful. The automatic failback is only attempted if the failover was caused by the reboot of the primary server. Informational
107034 AutoFailbackFailed Service Infrastructure

The automatic failback has failed. The possible reasons for the failure include:

  • Loss of network connectivity between servers.
  •  the original primary server is not ready or inactive.
Warning
108001 Service Quality Issue Service Infrastructure Prime Collaboration has received a MOS violation trap from Service Monitor. This indicates that MOS has dropped below a threshold that is set in Service Monitor. Critical
108003 ServiceQualityThresholdCrossed Service Infrastructure This event is a result of Service Quality Aggregation. Service quality event aggregation is performed on service quality events coming from phones that belong to a device pool or CME. An active ServiceQualityThresholdCrossed event is generated when the impacted endpoints, (for example, phones experiencing service quality issues) reach the configured threshold for the device pool or CME. The event is cleared when the impacted endpoints go below the configured threshold for the device pool or CME. Critical
108004 Sensor Down Service Infrastructure A Cisco 1040 or NAM has stopped responding to keepalives from Service Monitor. This event appears on the Event Details page and can be generated only when you have a licensed copy of the Service Monitor. Critical
109000 SRSTEntered Service Infrastructure An IP telephony router is functioning in Survivable Remote Site Telephony (SRST) mode, performing call management for phones in place of the central Unified CM. The event is generated when a WAN link is down, preventing IP phone TCP keepalive messages from reaching the Unified CM.  Critical
109001 SRSTSuspected Service Infrastructure IP Phone Information facility reports that all phones associated with the SRST router are unregistered, but the WAN link between phones and the central Cisco Unified CM is up. Critical
109002 PhoneReachabilityTestFailed Service Infrastructure Prime Collaboration cannot reach an IP phone. The IP phone has not responded to three or more successive pings from Prime Collaboration or the IP SLA device. Critical
109003 SyntheticTestThresholdExceeded Service Infrastructure

Raised when a synthetic test exceeds some threshold value. The following are thresholds based on the type of synthetic tests:

  • RegistrationTimeThreshold - Time limit for phone registration has exceeded.
  • DialtoneTimeThreshold - Time limit for dial-tone test has exceeded.
  • EndToEndCallSetupTimeThreshold - Time limit for setting up an end-to-end call has exceeded.
Warning
109007 JitterDS_ThresholdExceeded Service Infrastructure There is a violation in the JitterDS threshold. This results in poor voice quality. Warning
102064 CUESecurityIssue Service Infrastructure A security violation has occurred in accessing the Unity Express administration page. This can be due to a login or PIN security alert. Warning
101016 MajorAlarm Service Infrastructure Critical event is generated from processed traps. Major
107035 HighTrunkUtilization Service Infrastructure Trunk utilization is high and has exceeded its configured threshold. This event is for T1/E1 CAS or PRI only. Critical
101017 MinorAlarm Service Infrastructure A trivial event is generated from processed traps. Minor
103024 MWIOnTimeExceeded Service Infrastructure This threshold is related to Message Wait Indicator (MWI) synthetic test and provides information on the VoiceMail lamp of the phone. MWIOnTime threshold is the difference between the timestamp when MWI (voicemail) message is left and timestamp when the MWI light goes ON. If the time taken is more than this threshold, then the MWIOnTime event is raised. Warning
103025 IBMDiskTrapEvent Service Infrastructure The IBM RAID Drive failure on the device or hard disk is removed from the slot. Critical
103026 StateNotNormal Service Infrastructure A fan, power supply, temperature sensor, or voltage sensor is not acting normally. When an OutofRange event is generated, you will also see a fan, power supply, or a temperature event. Critical
103027 MOSCQEReachedMajorThreshold Service Infrastructure MOSCQEReachedMajorThreshold Warning
103028 SLAViolation Service Infrastructure SLAViolation Warning
103029 DynamicBlackList Service Infrastructure DynamicBlackList Warning
103030 ServiceCardOffline Service Infrastructure ServiceCardOffline Critical
103031 ExcessiveDAFaults Service Infrastructure ExcessiveDAFaults Critical
103032 H248ControllerDetached Service Infrastructure H248ControllerDetached Critical
103033 Critical Service Quality Issue Service Infrastructure H248ControllerDetached Critical
103035 CPUCongestion Service Infrastructure CPUCongestion Critical
103036 MemoryCongestion Service Infrastructure MemoryCongestion Critical
103037 HighGroupRouteUtilization Service Infrastructure HighGroupRouteUtilization Critical
103038 ServiceCardStandby Service Infrastructure ServiceCardStandby Critical
103039 SourceAlert Service Infrastructure SourceAlert Critical
103040 MOSCQEReachedCriticalThreshold Service Infrastructure MOSCQEReachedCriticalThreshold Critical
103041 MOSCQEReachedMinorThreshold Service Infrastructure MOSCQEReachedMinorThreshold Warning
103042 ServiceStopped Service Infrastructure This event is raised when one of the critical services (any of the services in the Detailed Device View) is stopped by the administrator. This event is applicable only for Cisco Unified Communications Manager, Cisco Unified Communications Manager Business edition, Cisco Unified Presence Server, and Cisco Unity Connection. Warning
103043 CPUPegging Service Infrastructure The percentage of CPU load is over the configured percentage. Critical
103044 EvtLicCucExpiredError1 Service Infrastructure EvtLicCucExpiredError1 Critical
103045 EvtLicCucDemoModeToExpiredModeError Service Infrastructure EvtLicCucDemoModeToExpiredModeError Critical
103046 EvtLicCucComplianceModeToExpiredModeError Service Infrastructure EvtLicCucComplianceModeToExpiredModeError Critical
103047 EvtLicCucViolationModeToExpiredModeError Service Infrastructure EvtLicCucViolationModeToExpiredModeError Critical
103048 CiscoSystemSecurityMismatch Service Infrastructure CiscoSystemSecurityMismatch Critical
103049 CiscoNoProvisionTimeout Service Infrastructure CiscoNoProvisionTimeout Critical
103050 CiscoElmNotConnected Service Infrastructure CiscoElmNotConnected Critical
103051 CiscoSystemInOverage Service Infrastructure CiscoSystemInOverage Critical
103052 MaliciousCallAlert Service Infrastructure MaliciousCallAlert Critical
103053 TextConferenceRoomsExceeded Service Infrastructure TextConferenceRoomsExceeded Critical
999990 CPU and Memory Utilization High Service Infrastructure CPU and Memory utilization is high. Critical
999991 Too many CPU Spikes Detected Service Infrastructure The percentage of CPU load is over the configured percentage repeatedly. Critical
999992 Repeated Location Bandwidth Out Of Resource Service Infrastructure Multiple calls through a location have failed due to insufficient allocated bandwidth. Critical
999993 Interface Flapping Service Infrastructure Interface card or network adapter operational state is alternately up and down.  Critical
999994 Prolonged Low Memory Condition Detected Service Infrastructure The percentage of available virtual memory is lower than the configured value for a prolonged time. This event indicates that the available virtual memory is running low. Critical
999995 WAN Link Outage Detected Service Infrastructure Multiple devices behind the WAN link do not respond to ICMP or SNMP requests. Critical
999996 Repeated Authentication Failure Service Infrastructure This event is raised when there is repeated authentication failure in a login attempt. This event is generated by monitoring the syslog messages received from the Unified CM. Warning
999997 Call Throttling Detected Service Infrastructure This event is generated when Unified Communications Manager has entered a Code Yellow state (call throttling) due to an unacceptably high delay in handling incoming calls or the percentage of CPU load is over the configured percentage. Critical

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