Support for CCMP with UCCE on UCS Hardware

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This page documents support for the Contact Center Management Portal (CCMP) product with Unified Contact Center Enterprise (UCCE) on Unified Computing Systems (UCS) hardware.
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#REDIRECT [[Virtualization for CCMP with UCCE on UCS Hardware]]
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= CCMP Component Capacities and VM Configuration Requirements =
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This table shows the supported CCMP components, their capacities, and the VM computing resource requirements.   You must use the OVA virtual machine templates to create the Unified CCE component VMs.
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{| class="wikitable"
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|-
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! CCMP Component
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! Capacity
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! vCPU
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! RAM (GB)
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! vDisk (GB)
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! vNIC
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! Template Name
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|-
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|CCMP (single box)
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|1500 agents
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|4
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|4
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|100
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|1
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|UCCE_ccmp_single_v1.0_vmv7.ova
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|-
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|CCMP (Web/App Svr only)
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|8000 agents
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|4
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|4
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|100
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|1
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|UCCE_ccmp_single_v1.0_vmv7.ova
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|-
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|CCMP (DB only)
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|8000 agents
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|8*
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|4
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|250
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|1
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|UCCE_ccmp_db_v1.0_vmv7.ova
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|-
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|CCMP (Co-Res with Config AW)
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|1500 agents
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|4
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|4
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|100
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|1
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|UCCE_ccmp_single_v1.0_vmv7.ova
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|-
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|CCMP (Co-Res with full AW-HDS-DDS - Lab only)
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|200 agents
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|4
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|4
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|100
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|1
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|UCCE_ccmp_single_v1.0_vmv7.ova
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|}
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* - To allow the DB server for 8k agent installations to access the required number of vCPU on Windows Standard Edition, you must set the '''cpuiid.coresPerSocket''' configuration parameter during VM Setup. For instructions, see the ''Virtualization Guide for Cisco Unified Contact Center Management Portal Release 8.5(1)''.
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For instructions on how to obtain the OVA templates, see [http://docwiki-dev.cisco.com/wiki/Unified_Contact_Center_Enterprise#Downloading_OVA_Templates Downloading OVA Templates]
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= VM Performance Requirements =
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:* CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
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:* Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
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:* VM snapshots are not supported in production since they have significant impact on system performance. 
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:* The SAN must be able to handle the following Unified CCE application disk I/O characteristics.
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:* Enable hyperthreading on all ESXi servers.
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{| class="wikitable"
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|-
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! rowspan = "2" | CCMP Component
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! colspan = "3" | IOPS
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! colspan = "3" | Disk Read KBytes / sec
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! colspan = "3" | Disk Write KBytes / sec
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! rowspan = "2" | Operating Conditions
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|-
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|'''Peak'''
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|'''Avg.'''
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|'''95th Pct.'''
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|'''Peak'''
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|'''Avg.'''
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|'''95th Pct.'''
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|'''Peak'''
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|'''Avg.'''
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|'''95th Pct.'''
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|-
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| CCMP (DB)
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| 502
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| 158
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| n/a
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| n/a
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| n/a
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| n/a
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| n/a
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| n/a
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| n/a
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| 8000 agents;175 concurrent users per web server
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|-
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| CCMP (Web)
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| 1723
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| 802
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| n/a
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| n/a
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| n/a
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| n/a
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| n/a
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| n/a
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| n/a
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| 8000 agents;175 concurrent users per web server
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|}
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= Upgrading or Migrating Unified CCMP For Use in a UCCE Virtualized Environment =
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This section details how to upgrade or migrate Unified CCMP so it can operate in a UCCE virtualized environment.
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== Backup the Existing Unified CCMP ==
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=== Unified CCMP Database Server(s) ===
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On the existing Unified CCMP Database Server(s), perform the following:
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# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''SQL Server Management Studio'''. Microsoft SQL Server Management Studio displays.
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# Enter the credentials of the database server and click '''Connect'''.
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# Navigate to the CCMP Database (i.e., Portal).
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# Right click the database and select '''Tasks''' > '''Back Up…'''
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# Ensure the appropriate Database (i.e., Portal) is selected.
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# Click '''Add'''.
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# Type the file location of where you would like the back up to be made, or click ‘…’ to browse to the location. Note the backup name (i.e., Portal.bak) must be included.
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# Click '''OK'''.
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# Click '''OK''' (this will start the backup process).
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# Repeat steps 3 through 9 for the Reporting Services Databases (ReportServer and ReportServerTempDB).
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# The backups must be copied to the appropriate database servers.
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=== Unified CCMP Web Server(s) ===
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On the existing Unified CCMP Web Server(s), perform the following:
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# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''Configuration Tools''' > '''Reporting Service Configuration Manager'''.
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# Enter the machine name and instance name and click '''Connect'''.
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# Click '''Encryption Keys'''.
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# Click '''Backup'''.
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# Enter the password.
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# Enter the key file (for example, rs.snk).
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# Click '''OK''' (this will back up the RS encryption key).
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# Click '''Exit'''.
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== Restore the Existing Unified CCMP on the New Servers ==
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=== Unified CCMP Database Server(s) ===
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On the new Unified CCMP Database Server(s), perform the following:
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# Ensure the appropriate backups have been copied onto this server.
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# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''SQL Server Management Studio'''.
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# Enter the credentials of the database server and click Connect.
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# Right-click '''Databases'''.
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# Click '''Restore Database'''.
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# Enter the name of the database (for example, portal) in the '''To''' database field. '''Note:''' it is important you use the same name as previously used.
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# Select '''From Device'''.
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# Click '''…'''
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# Select '''Backup Media File'''.
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# Select '''Add'''.
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# Browse to the appropriate file.
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# Click '''OK'''.
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# Click '''OK'''.
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# Click '''OK''' (this will restore the database).
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# Repeat steps 4 through 11 for the Reporting Services Databases (i.e., ReportServer and ReportServerTempDB).
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== Unified CCMP Web server(s) ==
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On the new Unified CCMP Web Server(s), perform the following:
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# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''Configuration Tools''' > '''Reporting Service Configuration Manager'''.
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# Enter the machine name and instance name and click '''Connect'''.
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# Click '''Encryption Keys'''.
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# Click '''Backup'''.
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# Enter a password.
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# Enter a key file (for example, rs.snk).
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# Click '''Open'''.
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# Click '''OK''' (this will set the correct RS encryption key).
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== Upgrading or Reinstalling Unified CCMP ==
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# On the new Unified CCMP Web Server(s), configure the Reporting Services as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide].
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# On the appropriate Unified CCMP, install or upgrade the components as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide] or Upgrade Guide.
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=== Unified CCMP Database Server(s) ===
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# Open Configuration Manager.
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# Edit '''Physical Servers''', replacing the appropriate server names and IP addresses.
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# Edit '''Unified CCMP Configuration/Reporting Services''' server to update the Reporting Services Instance (the HTTP address).
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# Now test.
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# Login to Unified CCMP as Administrator.
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# Delete the audit and monitoring reports (should be found in '''Shared''').
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# Login to the report upload tool and upload the reports.
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# Apply replication (if required) as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide].
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# Restart all Unified CCMP services.
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=== Unified CCE Server ===
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# Open CMS Control.
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# Edit the application connection details to refer to the new Unified CCMP Server(s).
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Back to [http://docwiki-dev.cisco.com/wiki/Unified_Contact_Center_Enterprise Unified Contact Center Enterprise main page]
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Revision as of 23:42, 20 December 2010

  1. REDIRECT Virtualization for CCMP with UCCE on UCS Hardware

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