Support Tools Troubleshooting: Installation Problems
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== Installation Problems == | == Installation Problems == | ||
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</td></tr><tr><td> '''Recommended Action''' </td><td>Close the open dialog box. The Computer Management window will close, and the ST installwill continue. | </td></tr><tr><td> '''Recommended Action''' </td><td>Close the open dialog box. The Computer Management window will close, and the ST installwill continue. | ||
| - | </td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS #''' </td><td> None. </td></tr></table> | + | </td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS #''' </td><td> None. </td></tr></table> |
[[Category:Unified ICM/CCE & Hosted, Release 7.5]] | [[Category:Unified ICM/CCE & Hosted, Release 7.5]] | ||
| + | [[Category:Unified CCE, Release 8.0]] | ||
Latest revision as of 23:53, 12 March 2010
Installation Problems
| Problem Summary | Install of Support Tools hangs. |
| Error Message | None. |
| Possible Cause | During installation, the installer tries to close the "Computer Management" window because itcontains a list of the running services that have to be updated. If there is an open/active dialogbox anywhere from that application, the ST install will not be able to close it and the install willjust wait (and appear to be stuck or frozen). |
| Recommended Action | Close the open dialog box. The Computer Management window will close, and the ST installwill continue. |
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
