Support Tools Troubleshooting: Error When Selecting Host - Revision history

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Masherid at 20:17, 8 March 2010

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	== Error When Selecting Host ==		== Error When Selecting Host ==

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	# Confirm with your administrator that the Support Tools Node is installed on that machine.		# Confirm with your administrator that the Support Tools Node is installed on that machine.
	# Confirm with your administrator that the Support Tools Node Agent Service is started onthat machine.		# Confirm with your administrator that the Support Tools Node Agent Service is started onthat machine.
-	</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS #''' </td><td> None. </td></tr></table>	+
		+	</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS #''' </td><td> None. </td></tr></table>

	[[Category:Unified ICM/CCE & Hosted, Release 7.5]]		[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
		+	[[Category:Unified CCE, Release 8.0]]

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2009-12-18T19:48:05Z

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	== Error When Selecting Host ==		== Error When Selecting Host ==

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2009-12-11T07:04:19Z

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Revision as of 07:04, 11 December 2009

Masherid at 23:37, 9 December 2009

2009-12-09T23:37:59Z

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== Error When Selecting Host ==

<table border="1"><tr><td> '''Problem Summary''' </td><td>Error returned when attempting to select a specific host as the current system.

</td></tr><tr><td> '''Error Message''' </td><td>Multiple.

</td></tr><tr><td> '''Possible Cause''' </td><td>Possible Causes:
* The machine, or LAN connection to that machine, is down
* Machine is identified incorrectly in Support Tools System List
* Support Tools Node not installed on that machine
* Support Tools Node Agent Service stopped on that machine

</td></tr><tr><td> '''Recommended Action''' </td><td>Possible Workarounds:
# Confirm that the machine is running and that LAN connectivity is available.
# Confirm that the computer name for that machine as defined in the Support Tools SystemList (displayed on the Dashboard's System Management screen) is correct.
# Confirm with your administrator that the Support Tools Node is installed on that machine.
# Confirm with your administrator that the Support Tools Node Agent Service is started onthat machine.
</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS #''' </td><td> None. </td></tr></table>

[[Category:Unified ICM/CCE & Hosted, Release 7.5]]