Supervisor: The Supervisor Assist and Emergency buttons do not work
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== The Supervisor Assist and Emergency buttons do not work == | == The Supervisor Assist and Emergency buttons do not work == | ||
Latest revision as of 17:55, 18 December 2009
The Supervisor Assist and Emergency buttons do not work
| Problem Summary | The Agent's "Supervisor Assist" and "Emergency" buttons do not work |
|---|---|
| Error Message | None. |
| Possible Cause | The assist and emergency buttons are implemented via an ICM routing script. |
| Recommended Action | This script needs to be configured and the agent team (see ICM Configuration Manager for Agent Team configuration) needs to be associated with this specific script. The best way to diagnose this problem is to look at the script in "Monitor Mode" and tune the configuration, until the script handles these calls. |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
