Statistics: Monitor mode application receives all statistics even if configured for a small subset
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Monitor mode application receives all statistics even if configured for a small subset
Problem Summary | Monitor mode application still receives all skill group statistics even though it is only configured for a small subset of skill group statistics in the CTI OS settings. |
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Error Message | None. |
Possible Cause | Skill group statistics are not minimized in CTI OS versions before Release 4.7. This problem is fixed in Release 4.7 and later. A new optional registry setting, DisableMonitorModeStatsMinimization, may be added to disable statistics minimization for monitor mode applications. |
Recommended Action | The CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions explains this setting. If you are running version 4.7 or later, check this registry setting. If it is present, set it to zero to enable statistics minimization. |
Release | Release 7.5(x) |
Associated CDETS # | None. |