Statistics: Monitor mode application receives all statistics even if configured for a small subset
From DocWiki
(Difference between revisions)
m (1 revision) |
Docwikibot (Talk | contribs) m (Bot: Adding {{Template:Required Metadata}}) |
||
| Line 1: | Line 1: | ||
| + | {{Template:Required Metadata}} | ||
== Monitor mode application receives all statistics even if configured for a small subset == | == Monitor mode application receives all statistics even if configured for a small subset == | ||
Latest revision as of 17:54, 18 December 2009
Monitor mode application receives all statistics even if configured for a small subset
| Problem Summary | Monitor mode application still receives all skill group statistics even though it is only configured for a small subset of skill group statistics in the CTI OS settings. |
|---|---|
| Error Message | None. |
| Possible Cause | Skill group statistics are not minimized in CTI OS versions before Release 4.7. This problem is fixed in Release 4.7 and later. A new optional registry setting, DisableMonitorModeStatsMinimization, may be added to disable statistics minimization for monitor mode applications. |
| Recommended Action | The CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions explains this setting. If you are running version 4.7 or later, check this registry setting. If it is present, set it to zero to enable statistics minimization. |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
