Statistics: Monitor mode application receives all statistics even if configured for a small subset

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== Monitor mode application receives all statistics even if configured for a small subset ==
== Monitor mode application receives all statistics even if configured for a small subset ==

Latest revision as of 17:54, 18 December 2009

Monitor mode application receives all statistics even if configured for a small subset

Problem Summary Monitor mode application still receives all skill group statistics even though it is only configured for a small subset of skill group statistics in the CTI OS settings.
Error Message None.
Possible Cause Skill group statistics are not minimized in CTI OS versions before Release 4.7. This problem is fixed in Release 4.7 and later. A new optional registry setting, DisableMonitorModeStatsMinimization, may be added to disable statistics minimization for monitor mode applications.
Recommended Action The CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions explains this setting. If you are running version 4.7 or later, check this registry setting. If it is present, set it to zero to enable statistics minimization.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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