{| border="1"
|-
! '''Problem Summary'''
| Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes.
|-
! '''Possible Cause'''
| Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes, as the call entry on the Reporting Server gets erased.
|-
! '''Recommended Action'''
| The following configuration has to be made on the Ingress gateway/CUBE:
voice service voip
sip
min-se 7200 session-expires 7200
!
|-
! '''Release'''
| Release 9.0(1)
|-
! '''Associated CDETS #'''
| CSCua18769'''
|-
|}

<Replace this entire line with the required category or categories.>

Troubleshooting Tips for Unified CVP 9.0(1)

2012-08-29T14:11:34Z

Txavier: /* General Troubleshooting */

Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes.

2012-08-29T14:09:47Z

Txavier: /* */

{| border="1"
|-
! '''Problem Summary'''
| Courtesy Callback is not offered, when EWT in the ICM is set more than 30 minutes.
|-
! '''Error Message'''
| NA
|-
! '''Possible Cause'''
| After 300 seconds, the callback entry on the Reporting Server gets cleared, and as result no Courtesy Callback is offered.
|-
! '''Recommended Action'''
| The following configuration has to be added in the Ingress gateway/CUBE:
voice service voip
sip
min-se 7200 session-expires 7200
!

|-
! '''Release'''
| Release 9.0(1)
|-
! '''Associated CDETS #'''
| CSCua18769
|-
|}

<Replace this entire line with the required category or categories.>

Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes.

2012-08-29T14:09:15Z

Txavier: Created page with "== <Courtesy Callback is not offered, when EWT in the ICM is set more than 30 minutes> == {| border="1" |- ! '''Problem Summary''' | Courtesy Callback is not offered, when EWT i..."

== <Courtesy Callback is not offered, when EWT in the ICM is set more than 30 minutes> ==

{| border="1"
|-
! '''Problem Summary'''
| Courtesy Callback is not offered, when EWT in the ICM is set more than 30 minutes.
|-
! '''Error Message'''
| NA
|-
! '''Possible Cause'''
| After 300 seconds, the callback entry on the Reporting Server gets cleared, and as result no Courtesy Callback is offered.
|-
! '''Recommended Action'''
| The following configuration has to be added in the Ingress gateway/CUBE:
voice service voip
sip
min-se 7200 session-expires 7200
!

|-
! '''Release'''
| Release 9.0(1)
|-
! '''Associated CDETS #'''
| CSCua18769
|-
|}

<Replace this entire line with the required category or categories.>

2012-06-20T13:25:34Z

Txavier:

{| border="1"
|-
! '''Problem Summary'''
| Graceful shutdown does not work when Call Server is in partial service.
|-
! '''Error Message'''
| In OAMP Call Server status shows as "UP" when actual Call server state is "Stopped".
|-
! '''Description'''
| Callserver goes to partial state when ICM PIM goes down. When a graceful shutdown is performed in the partial state the above error message appears.
|-
! '''Possible Cause'''
| When a graceful shutdown is performed on a Call Server in partial state, it cannot perform the usual task of shutting down PIM and other services as it is already down and it goes to stopped state. However, call server windows service still shows running.|-
! '''Recommended Action'''
| When the Call Server is in partial service, administrator should always do a normal shutdown instead of graceful shutdown.
|-
! '''Release'''
| Release 9.0(1)
|-
! '''Associated CDETS #'''
| CSCtz61700'''
|-
|}

<Replace this entire line with the required category or categories.>

Troubleshooting Tips for Unified CVP 9.0(1)

2012-06-17T12:39:47Z

Txavier: /* Agent Whisper */

Troubleshooting Tips for Unified CVP 9.0(1)

2012-06-17T12:39:33Z

Txavier: /* Agent Greeting */

Troubleshooting Tips for Unified CVP 9.0(1)

2012-06-05T09:34:40Z

Txavier: /* General */

'''Back:''' [[Troubleshooting Unified Customer Voice Portal]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]

'''Print PDF:''' [[Create PDF for Unified CVP 9.0(1)]]

The following tips were added by Cisco Documentation:

= General Troubleshooting =

*[[Graceful shutdown does not work when Call Server is in partial service]]

= Error Message =

*[["Failed - Device is using an old Unified CVP version that does not support this operation"]]

= Agent Greeting =

*[[Agent Desktop Does Not Enable Login]]
*[[Agent Greeting Enable/Disable Button is Grayed]]
*[[Agent Greeting Fails to Play - ICM Router Event ID: 64 EnterpriseAgent PIM Event ID: 27]]
*[[Agent Greeting Fails to Play - Agent PIM log has no route request]]
*[[Agent Greeting Fails to Play - Agent greeting disabled for agent]]
*[[Agent Greeting Fails to Play - CRITICAL: Failed to resolve hostname]]
*[[Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 41]]
*[[Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 42]]
*[[Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 43]]
*[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 36]]
*[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 38]]
*[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 40]]
*[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 49]]
*[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 52]]
*[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 57]]
*[[Agent Greeting Fails to Play - ICM Router Error Code: 63 EnterpriseAgent PIM Event ID: 27]]
*[[Agent Greeting Fails to Play - ICM Router Event ID: 637]]
*[[Agent Greeting Playback Gets Cut Off]]
*[[Agent Greeting Record Application Fails]]
*[[Agent Greeting Recording Fails - Check Required Information,exit,no ftp server]]
*[[Agent Greeting Recording Fails - FTP Deployment Error,enter]]
*[[Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max disconfirmed]]
*[[Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max noinput]]
*[[Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max nomatch]]
*[[Agent Greeting Recording Fails - Script aborts at the RunExternalScript node]]
*[[Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43]]
*[[Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44]]

 

= Agent Whisper =

*[[Agent Whisper - Call Fails]]
*[[Agent Whisper - Poor Caller Rington Quality]]
*[[Caller Hears Silence Before the Greeting Plays]]
*[[Canned AG.ICMS Script Fails to Play VRU Script when the Call needs to be Queued]]
*[[Whisper Announcement Fails to Play]]
*[[Whisper Announcement Fails to Play - Call.WhisperAnnouncement variable set without]]
*[[Whisper Announcement Fails to Play - B2BUA is not configured]]
*[[Whisper Announcement Fails to Play - During Transfer Request]]
*[[Whisper Announcement Fails to Play - No Default Label Configured]]
*[[Whisper Announcement Fails to Play - Whisper Call Setup Failed]]
*[[Whisper Announcement Fails to Play - Whisper Prompt Playback Failed]]

Whisper Announcement Fails to Play - Whisper Prompt Playback Failed

2012-06-05T09:22:12Z

Txavier: /* Whisper Announcement Fails to Play - "Whisper Prompt Playback Failed" */

== Whisper Announcement Fails to Play - "Whisper Prompt Playback Failed" ==
<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Whisper Announcement fails to play
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
Central controller event viewer and Router log shows:
Unable to find Whisper Announcement media file <filename>
CVP logs show:
Whisper Prompt Playback failed. Check the media name and address. VXML gateway logs can provide more detail with 'deb voip appl err' trace on. [id:5010]
[ICM_EVENT_REPORT], dialogueId=119, sendSeqNo=4, eventId=ANSWER, causeCode=CAUSE_WHISPER_MEDIA_ERROR,,

</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Whisper Announcement wav file was not found
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Check that the ICM script has the correct wav file listed and check that the file exists in the media server
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Whisper Announcement Fails to Play - Whisper Call Setup Failed

2012-06-05T09:21:18Z

Txavier: /* Whisper Announcement Fails to Play - "Whisper Call Setup Failed" */

== Whisper Announcement Fails to Play - "Whisper Call Setup Failed" ==
<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Whisper Announcement fails to play
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
CVP logs show:
[INBOUND] Whisper Call Setup Failed. Check the routing and dial plan configuration. [id:5010]
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
ringtone/whisper DN is shutdown.
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Do "no shut" in the ringtone/whisper Dial Number.
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Whisper Announcement Fails to Play - No Default Label Configured

2012-06-05T09:20:34Z

Txavier: /* Whisper Announcement Fails to Play - No Default Label Configured */

== Whisper Announcement Fails to Play - No Default Label Configured ==
<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Whisper fails to play on an internally routed transferred/conferenced call to another agent.
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
Router log (or Router log viewer) shows "No default label configured for <CCM PG routing client>"
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Since the route request in this call scenario originates from the agent, a type 10 VRU label must be configured for this routing client as well.
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Configure a type 10 VRU label for the CCM PG routing client in addition to the VRU label configured for the VRU PG routing client.
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Whisper Announcement Fails to Play - During Transfer Request

2012-06-05T09:19:57Z

Txavier: /* Whisper Announcement Fails to Play - During Transfer Request */

== Whisper Announcement Fails to Play - During Transfer Request ==
<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Whisper fails to play on an internally routed transferred/conferenced call to another agent.
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
Call fails out of "Send to VRU" node or "Run External script" node at the start of the ICM script which runs as a result of the transfer request.
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Missing Route Pattern to send the call to the CVP SIP trunk.
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Configure a route pattern which matches the type 10 VRU label provided by ICM to send the call to the desired CVP SIP trunk.
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Whisper Announcement Fails to Play - B2BUA is not configured

2012-06-05T09:19:12Z

Txavier:

== Whisper Announcement Fails to Play - "B2BUA is not configured..." ==
<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Whisper Announcement fails to play
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
CVP logs show:
%CVP_8_5_SIP-3-SIP_ERROR_SNMP: B2BUA is not configured with a route for making calls to [9191919100]. Please add this route. [id:5010]
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
missing static route
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
add a static route for the Whisper Dial Nunber (9191919100)
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Whisper Announcement Fails to Play - Call.WhisperAnnouncement variable set without

2012-06-05T09:18:14Z

Txavier:

== Whisper Announcement Fails to Play - "Call.WhisperAnnouncement variable set without..." ==
<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Whisper Announcement fails to play
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
Central Controller event viewer and Router log shows:
Call.WhisperAnnouncement variable set without enabling target re-query or targeted agent is not CUCM agent, Whisper Announcement will be disabled
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Requery was not enabled on the node which targeted the agent
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Requery must be enabled on the queue, select, queue to agent, etc. node. Enable requery to re-enable whisper.
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Whisper Announcement Fails to Play

2012-06-05T09:17:22Z

Txavier: /* Whisper Announcement Fails to Play */

== Whisper Announcement Fails to Play ==
<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Whisper fails to play on an internally routed transferred/conferenced call to another agent.
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
None.
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Call must be sent back to the VRU (CVP) within the ICM script which runs as a result of the transfer request.
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Insert a "Send to VRU" node or "Run external script" node at the start of the ICM script which runs as a result of the transfer request.
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Canned AG.ICMS Script Fails to Play VRU Script when the Call needs to be Queued

2012-06-05T09:16:33Z

Txavier: /* The Canned AG.ICMS script fails to play VRU script when the call needs to be queued */

== The Canned AG.ICMS script fails to play VRU script when the call needs to be queued ==

<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
media server is not set in the routing script

CVP logs shows:
92: 10.86.136.245: Oct 01 2010 15:09:28.917 -0400: %CVP_8_5_IVR-3-CALL_ERROR: CALLGUID=5A120D800001000000000002F288560A DNIS=155552191994 Media Fetch Error for URL=file://../MediaFiles/en-us/app/ICMWait4NextAvail.wav (Client: 10.86.139.70) [id:3023]
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
Attempting to resolve hostname
[noexist.cisco.com] to IP address (gethostbyname).
The following trace message displayed in the CTI OS client log:
09/28/10 10:04:22.234 3688 CTI OS Softphone Thd( 176) CRITICAL: Failed to resolve hostname [noexixt.cisco.com] to IP address (gethostbyname).

</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Default media server needs to be configured in CVP
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
In CVP configuration, Device Management > Media server, add the media server IP address and configure FTP for Agent Greeting.
Also select the media server in the Default Media Server list. Then click Set button to set it as default media server.
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Caller Hears Silence Before the Greeting Plays

2012-06-05T09:14:40Z

Txavier: /* Caller hears silence before the greeting plays */

== Caller hears silence before the greeting plays ==

<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Caller hears silence before the greeting plays.

</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>

</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
The copying of Agent Greeting files to the media server is slow due to:
Large files are being transferred OR the network connection to the FTP server is slow OR there are multiple FTP servers.
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
In CVP > Call Studio > FTP_Client Element, consider implementing VXML 'fetchaudio' functionality in the element before the FTP element.
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Agent Whisper - Poor Caller Ringtone Quality

2012-06-05T09:13:59Z

Txavier: /* Poor Caller Ringtone Quality */

== Poor Caller Ringtone Quality ==

<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Caller experiences poor ring tone quality from CVP on the caller ringback leg of a Whisper Announcement call. The ring tone may sound simply like a series of clicks
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
None.
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Media Termination Point is enabled on the SIP trunk in UNIFIED CM
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Disable MTP on the SIP trunk
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Whisper Announcement - Call Fails

2012-06-05T09:12:29Z

Txavier: /* Agent Whisper - Call Fails */

== Agent Whisper - Call Fails ==
<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Whisper call fails. A Queue node fails where you would expect it to connect to the agent and play the whiser.
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
"B2BUA is not configured for a route to 9191919100, please add this route."appears in the CVP error log.
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Media Termination Point is enabled on the SIP trunk in UNIFIED CM
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Modify your dial plan to cover the Whisper Announcement ring back and whisper service numbers (by default, 91919191 and 9191919100).
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Category:Unified CVP, Release 9.0

2012-06-05T09:09:50Z

Txavier: Created page with "{| border="1" class="wikitable" !style="background-color:#FFE0C8;"| Introduction |- |This page lists all troubleshooting tips applicable to Unified CVP, Release 9.0(1). The init..."

{| border="1" class="wikitable"
!style="background-color:#FFE0C8;"| Introduction
|-
|This page lists all troubleshooting tips applicable to Unified CVP, Release 9.0(1). The initial list contains the tips listed in Unified CVP Release 9.0.
|-
|If you encounter the following scenarios, feel free to add to our initial list:
* You find a new, valid tip and would like to share it with other Unified Expert Advisor users.
* You discover an easier solution/process/workaround to an existing issue.
|-
|If you want to '''ask a question''', '''post a comment''', or '''discuss an issue''' regarding a specific article:

::# Log in
::# Navigate to the article in question
::# Click the '''Discussion''' tab at the top of the page
::# Edit the Discussion page as described above under Editing
::# To start a different thread under a new subheading on the Discussion page, click the '''+''' tab at the top of the page instead of the Edit tab.

|-
!style="background-color:#FFE0C8;"| '''Navigation'''
|-
|'''Back:''' [[Troubleshooting Unified Customer Voice Portal]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
|-
|}

Category:Unified CCE, Release 9.0

Txavier:

= Agent Greeting Recording Fails =

<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Agent Greeting Recording Fails
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
VXMLServer/applications/RecordAgentGreeting/logs/ActivityLog shows:
Record Greeting With Confirm,exit,max_disconfirmed
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Agent tried to re-record their greeting too many times
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Start the Agent Greeting recording again
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]

Agent Greeting Recording Fails - FTP Deployment Error,enter

2012-06-05T08:55:10Z

Txavier:

= Agent Greeting Recording Fails =

<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Agent Greeting Recording Fails
</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
VXMLServer/applications/RecordAgentGreeting/logs/ActivityLog shows:
FTP Deployment Error,enter,

</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
Unable to access FTP server because the ip is invalid or the username and password are incorrect
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Verify that the media server configuration (IP address, credentials) in CVP's OpsConsole Server is correct. Verify that a "Deploy Media Servers" operation has been executed in CVP's OpsConsole Server.
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 9.0(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 9.0]]
[[Category:Unified CVP, Release 9.0]]