DocWiki - User contributions [en]

Service Temporary Unavailable message displayed instead of the Login page

2012-06-13T00:32:52Z

Scashin:

== Service Temporary Unavailable message displayed instead of the Login page ==

{| border="1"
|-
! '''Problem Summary'''
| Service Temporary Unavailable message is displayed in the web browser; the Login page is not displayed.
|-
! '''Error Message'''
| Service Temporary Unavailable! The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
|-
! '''Possible Cause'''
| Tomcat goes down while the browser is open to the Login page.
|-
! '''Recommended Action'''
| Refresh your browser. If still unsuccessful, ensure that the Apache Tomcat 7 service is running.
|-
! '''Release'''
| 9.0(1)
|-
! '''Associated CDETS #'''
| None.
|}

 

[[Category:Unified_CCE,_Release_9.0]]

WebConfig Login Error Re Domain List

2012-06-13T00:28:59Z

Scashin:

==  WebConfig Login Error Re Domain List ==

{| border="1"
|-
! '''Problem Summary'''
| Error is displayed on the WebConfig Login page/the Domain drop-down list is empty.
|-
! '''Error Message'''
| Error Message: “Could not Load the List of Domains. Refresh the Page and Try again.”
Note: In C:\icm\tomcat\ CCBU.startup.log the following is shown: "com.cisco.ccbu.api.jaxb.error.ApiException: Cannot connect to the backend system; the distributor and/or router services may not be running.][message_string=uncaught exception thrown by the api]: The REST API has caught an exception"

|-
! '''Possible Cause'''
|
The router, logger, or distributor services have not started successfully. Check to ensure that all these services have successfully started. The domain list is retrieved from the database.

|-
! '''Recommended Action'''
| Ensure that the router, logger, and distributor processes are running.
|-
! '''Release'''
| 9.0(1)
|-
! '''Associated CDETS #'''
| None.
|}

[[Category:Unified_CCE,_Release_9.0]]

Troubleshooting Tips for Unified CCE 9.0

2012-06-08T20:02:52Z

Scashin: /* Packaged CCE Tips */

'''Back:''' [[Troubleshooting Unified CCE]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]

----

 The following tips were added by Cisco Documentation:

= General Tips =

*[[Central Controller/AW/HDS Common Ground upgrade failure scenarios and roll back procedure]]
*[[ConfigManager tool or Conapi application: crash and unexpected memory leak]]
*[[Tomcat: unexpected memory leak]]

= Packaged CCE Tips =

*[[Unified CCE Admin does not Display Properly in IE9]]
*[[WebConfig Login Error Re Domain List]]
*[[Service Temporary Unavailable message displayed instead of the Login page]]

= Precision Routing Tips =

*[[Precision queue step logic does not behave the way customer configured it]]
*[[Precision Queue or Attribute: cannot create when limits are reached]]

= SQL Server 2008 R2 Tips =

*[[Un-Installing SQL Server 2005 32 bit and Installing SQL Server 2008 64 bit - Common GroundUpgrades Only]]
*[[Logger processes crashes after upgrade to SQL Server 2008 R2]]
*[[SQL Server 2008 R2: registry key validation fails]]

Unified CCE Admin does not Display Properly in IE9

2012-06-07T17:52:45Z

Scashin: Created page with "== Unified CCE Admin does not Display Properly in IE9 == {| border="1" |- ! '''Problem Summary''' | Unified CCE Administration does not display properly/has graphical glitc..."

== Unified CCE Admin does not Display Properly in IE9 ==

{| border="1"
|-
! '''Problem Summary'''
| Unified CCE Administration does not display properly/has graphical glitches when viewed in the Internet Explorer 9 (IE9) web browser, but works fine in Mozilla Firefox.
|-
! '''Error Message'''
| N/A
|-
! '''Possible Cause'''
| IE9 Compatibility View settings are not configured correctly.
|-
! '''Recommended Action'''
| 1) Using the IE9 web browser, select the '''Alt''' key to show the Tools menu. 2) Select '''Compatibility View Settings''' from the Tools menu and make sure that the '''Display Intranet Sites in Compatibility View''' check box is unchecked.
|-
! '''Release'''
| 9.0(1)
|-
! '''Associated CDETS #'''
| None.
|}

 

[[Category:Unified_CCE,_Release_9.0]]

VXML Server: Error message appears in log when an updated VXML server application is transferred from OAMP to VXML Servers

2011-07-07T13:20:01Z

Scashin: Created page with "== VXML Server: Error message appears in log when an updated VXML server application is transferred from OAMP to VXML Servers == {| border="1" |- ! '''Problem Summary''' | Erro..."

== VXML Server: Error message appears in log when an updated VXML server application is transferred from OAMP to VXML Servers ==

{| border="1"
|-
! '''Problem Summary'''
| Error message appears in the log when an updated VXML server application is transferred from OAMP to VXML Servers.
|-
! '''Error Message'''
| %CVP_8_5_VXML-3-VXML_INTERNAL_ERROR:DatafeedMgr.handleActEvent()java.lang.NullPointerException]
|-
! '''Possible Cause'''
| The updated VXML server application is transferred from OAMP to VXML Servers while calls are in progress.
|-
! '''Recommended Action'''
| Note: In this case, calls are not disconnected, but the related VXML events during the update will not be sent to the reporting server.
|-
! '''Release'''
| 8.0(1), 8.5(1)
|-
! '''Associated CDETS #'''
| None.
|}

 [[Category:Unified CVP, Release 8.0]] [[Category:Unified CVP, Release 8.5]]

Talk:Virtualization for Unified CVP

2011-03-31T17:47:23Z

Scashin: IIS offers better performance than Tomcat for serving static files.

I'm looking for more information around the recommendation to use IIS for the CVP Media Server instead of Apache Tomcat when the compontents are collocated. This recommendation seems confusing because we typically use the Tomcat instance installed for VXML Server as the Media Server, since it's already there and allows the best integration into CVP Studio applications. Does it have something to do with the way that Tomcat uses the processors in a VM versus IIS?

To me it seems odd that the addition of another process/application (IIS) which is not installed by default with Windows or CVP would allow for better performance than the Tomcat instance that is actually running *for* CVP use...?

Response from Cisco's Jim Yang, Technical Leader, Engineering, on CVP Team:
Cisco uses IIS as media servers in CVP solution qualification. IIS has better performance than Tomcat for serving static files.