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Recovering from database corruption during switch version to 8.5(1) SU3

2013-01-09T20:27:11Z

Jayark:

== Recovering from database corruption during switch version to 8.5(1) SU3 or later ==

{| border="1"
|-
! '''Problem Summary'''
| There have been a lot of customer cases due to database corruption happening during switch version. The root cause is that customer usually feels that switch version is not progressing and restarts the CCX server in the middle of a switch version. This usually results in corruption of CCX database tables which subsequently require a lot of time and effort on the part of TAC and DE to recover.
To address this issue,  changes have been in the switch version code in 8.5(1) SU3 to detect this corruption during switch version and to aid in easy recovery. Traditionally during switch version, a database backup is taken as the first step in the database switch version script. The scenario where the database gets corrupted during switch version is as follows : 1. Customer initiates first switch version. A good database backup is taken in the db switch version script. Customer subsequently restarts the box before switch version completes. 2. At this point the server comes up with a corrupt database due to the restart in step 1. 3. Customer initiates second switch version. A new database backup is taken in the db switch version script which overwrites the good backup taken in Step 1 and rules out any chance of recovery using the good database backup.

As part of the new changes introduced in 8.5(1) SU3, the CCX database is first checked for corruption before a database backup is taken in the db switch version script. If the database is found corrupted, the switch version is aborted without taking a new backup and hence the original good database backup taken in Step 1 is protected from being overwritten..

|-
! '''Error Message'''
| If customer has rebooted during switch version and the database has become corrupted, subsequent switch versions will not be allowed to go through until the database has been recovered from the good backup. When a switch version fails due to database corruption, it can be detected from reviewing the install logs (/var/log/install/uccx-install.log) for the following message :
'''''Cisco Unified CCX DB appears to be corrupt. Please use the CLI command "utils uccx switch-version [db-check | db-recover]" to recover the CCX DB before retrying the switch version If this CLI command is not available in your release of CCX software, please contact Cisco Technical Assistance. for this problem...''''' '''Note:''' The following message in the install logs can be ignored when upgrading from lower versions to 8.5(1) SU3. ''/partB//opt/cisco/uccx/bin/uccx_db_l2_upgrade_partA.sh: line 220: /base_scripts/xml_writer.sh: No such file or directory''

|-
! '''Possible Cause'''
| Root cause of this issue is customer restarting the CCX server while the switch version is in progress resulting in a corruption of the database.
|-
! '''Recommended Action'''
|  A CLI command has been introduced for recovering the database in this scenario but it can be used only in future when upgrading from 8.5(1)SU3 to higher releases.
'''''For recovery from this issue when it happens when upgrading from lower releases to 8.5(1) SU3 or later, a recovery script (tac_sv_recover_db.sh) is being provided to TAC.'''''

(Script Location: http://zed.cisco.com/confluence/display/CRSSU/List+of+ETs+given+to+customers) 

It can be used only in the following specific scenario : -Switch version failure happened when migrating to 8.5(1) SU3 or later -Install logs indicate that switch version failed due to detection of database corruption. -The last switch version attempt was not successful. -The script must be run during a maintenance window without no call activity in the system.

The script will display the timestamp of the database backup that was taken prior to Step 1 and offer to restore this backup.

Once the script has completed the recovery of the database, a new switch version can be attempted.

If this recovery is performed immediately upon detection of the database corruption, there will be no loss of data.

If the system goes operational without immediate recovery and subsequently this script is used to recover from the database backup taken during switch version, then any changes done on the database after the time of the backup will be lost.

|-
! '''Release'''
| 8.5(1)SU3
|-
! '''Associated CDETS #'''
| CSCtx89404
|}

[[Category:Unified_CCX,_Release_8.5]]

Recovering from database corruption during switch version to 8.5(1) SU3

2013-01-09T20:25:21Z

Jayark: /* Recovering from database corruption during switch version to 8.5(1) SU3 */

== Recovering from database corruption during switch version to 8.5(1) SU3 or later ==

{| border="1"
|-
! '''Problem Summary'''
| There have been a lot of customer cases due to database corruption happening during switch version. The root cause is that customer usually feels that switch version is not progressing and restarts the CCX server in the middle of a switch version. This usually results in corruption of CCX database tables which subsequently require a lot of time and effort on the part of TAC and DE to recover.
To address this issue,  changes have been in the switch version code in 8.5(1) SU3 to detect this corruption during switch version and to aid in easy recovery. Traditionally during switch version, a database backup is taken as the first step in the database switch version script. The scenario where the database gets corrupted during switch version is as follows : 1. Customer initiates first switch version. A good database backup is taken in the db switch version script. Customer subsequently restarts the box before switch version completes. 2. At this point the server comes up with a corrupt database due to the restart in step 1. 3. Customer initiates second switch version. A new database backup is taken in the db switch version script which overwrites the good backup taken in Step 1 and rules out any chance of recovery using the good database backup.

As part of the new changes introduced in 8.5(1) SU3, the CCX database is first checked for corruption before a database backup is taken in the db switch version script. If the database is found corrupted, the switch version is aborted without taking a new backup and hence the original good database backup taken in Step 1 is protected from being overwritten..

|-
! '''Error Message'''
| If customer has rebooted during switch version and the database has become corrupted, subsequent switch versions will not be allowed to go through until the database has been recovered from the good backup. When a switch version fails due to database corruption, it can be detected from reviewing the install logs (/var/log/install/uccx-install.log) for the following message :
'''''Cisco Unified CCX DB appears to be corrupt. Please use the CLI command "utils uccx switch-version [db-check | db-recover]" to recover the CCX DB before retrying the switch version If this CLI command is not available in your release of CCX software, please contact Cisco Technical Assistance. for this problem...''''' '''Note:''' The following message in the install logs can be ignored when upgrading from lower versions to 8.5(1) SU3. ''/partB//opt/cisco/uccx/bin/uccx_db_l2_upgrade_partA.sh: line 220: /base_scripts/xml_writer.sh: No such file or directory''

|-
! '''Possible Cause'''
| Root cause of this issue is customer restarting the CCX server while the switch version is in progress resulting in a corruption of the database.
|-
! '''Recommended Action'''
|  A CLI command has been introduced for recovering the database in this scenario but it can be used only in future when upgrading from 8.5(1)SU3 to higher releases.
'''''For recovery from this issue when it happens when upgrading from lower releases to 8.5(1) SU3, a recovery script (tac_sv_recover_db.sh) is being provided to TAC.'''''

(Script Location: http://zed.cisco.com/confluence/display/CRSSU/List+of+ETs+given+to+customers) 

It can be used only in the following specific scenario : -Switch version failure happened when migrating to 8.5(1) SU3 -Install logs indicate that switch version failed due to detection of database corruption. -The last switch version attempt was not successful. -The script must be run during a maintenance window without no call activity in the system.

The script will display the timestamp of the database backup that was taken prior to Step 1 and offer to restore this backup.

Once the script has completed the recovery of the database, a new switch version can be attempted.

If this recovery is performed immediately upon detection of the database corruption, there will be no loss of data.

If the system goes operational without immediate recovery and subsequently this script is used to recover from the database backup taken during switch version, then any changes done on the database after the time of the backup will be lost.

|-
! '''Release'''
| 8.5(1)SU3
|-
! '''Associated CDETS #'''
| CSCtx89404
|}

[[Category:Unified_CCX,_Release_8.5]]

Purging does not reduce database used space

2011-12-21T00:53:41Z

Jayark: /* */

== <If purging does not release the database used space> ==

{| border="1"
|-
! '''Problem Summary'''
| Sometimes even after purging ,the database used space may not get reduced.Even if the database has one month worth of data, the used space can be very high....
|-
! '''Error Message'''
| The Db used space is very high...
|-
! '''Possible Cause'''
| configlog table in db_cra database is consuming lots of space.This is a table used for stored procedure logging.....
|-
! '''Recommended Action'''
| delete the records in the configlog table using the query "delete from configlog"...
|-
! '''Release'''
| UCCX 5.x and 7.x...
|-
! '''Associated CDETS #'''
| The DDTS/CDETS should be visible on Bug Tool Kit. If it not visible, state "None." '''Do not list internal bugs in this field.'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Purging does not reduce database used space

2011-12-21T00:53:02Z

Jayark: /* */

== <Is purging does not release the database used space> ==

{| border="1"
|-
! '''Problem Summary'''
| Sometimes even after purging ,the database used space may not get reduced.Even if the database has one month worth of data, the used space can be very high....
|-
! '''Error Message'''
| The Db used space is very high...
|-
! '''Possible Cause'''
| configlog table in db_cra database is consuming lots of space.This is a table used for stored procedure logging.....
|-
! '''Recommended Action'''
| delete the records in the configlog table using the query "delete from configlog"...
|-
! '''Release'''
| UCCX 5.x and 7.x...
|-
! '''Associated CDETS #'''
| The DDTS/CDETS should be visible on Bug Tool Kit. If it not visible, state "None." '''Do not list internal bugs in this field.'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Purging does not reduce database used space

2011-12-21T00:48:57Z

Jayark: Created page with "== <Tip Title> == {| border="1" |- ! '''Problem Summary''' | This is a summary of the problem... |- ! '''Error Message''' | The error message for this problem... |- ! '''Possibl..."

== <Tip Title> ==

{| border="1"
|-
! '''Problem Summary'''
| This is a summary of the problem...
|-
! '''Error Message'''
| The error message for this problem...
|-
! '''Possible Cause'''
| The cause of the problem....
|-
! '''Recommended Action'''
| Actions to take...
|-
! '''Release'''
| Release number of affected release(s) and/or products...
|-
! '''Associated CDETS #'''
| The DDTS/CDETS should be visible on Bug Tool Kit. If it not visible, state "None." '''Do not list internal bugs in this field.'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Purging does not release the used db space

2011-12-21T00:47:06Z

SQL Agent fails to start

2010-07-26T05:08:32Z

Jayark: /* SQL Agent fails to start */

== SQL Agent fails to start==

{| border="1"
|-
! '''Problem Summary'''
| SQL Agent fails to start and the CCX node restarts mulitiple time finaly SQL Agent serivce is disabled and a red X mark appears next to SQL Agent Service in AppAdmin
|-
! '''Error Message'''
| Following error is seen in C:\Program Files\Microsoft SQL Server\MSSQL$CRSSQL\LOG\SQLAGENT.OUT
<pre>
2009-10-21 09:38:11 - ! [298] SQLServer Error: 6, Specified SQL server not found. [SQLSTATE 08001]
2009-10-21 09:38:11 - ! [298] SQLServer Error: 11004, ConnectionOpen (Connect()). [SQLSTATE 01000]
2009-10-21 09:38:11 - ! [000] Unable to connect to server '<hostname>\CRSSQL'; SQLServerAgent cannot start
2009-10-21 09:38:12 - ? [098] SQLServerAgent terminated (normally)

OR

2010-07-21 08:41:49 - ! [298] SQLServer Error: 1, Cannot generate SSPI context [SQLSTATE HY000]
2010-07-21 08:41:49 - ! [000] Unable to connect to server 'NGLUCCX2\CRSSQL'; SQLServerAgent cannot start
2010-07-21 08:41:49 - ? [098] SQLServerAgent terminated (normally)

</pre>
|-
! '''Possible Cause'''
| Invalid configuration in SQL Server Client Network Utility
|-
! '''Recommended Action'''
|
Run the command *cliconfg.exe* it will launch SQL Server Client Network Utility click on Aliases tab if there is an alias with IP address modify it to use host name and ensure it is using TCP/IP. If you still see issues try using Named Pipes. Go to General tab and enable Named pipes and move it up the order. In the Alias tab, add an alias which uses Named Pipe. Select the Named Pipe radio button from the left, in the Server alias text field type hostname\CRSSQL. All other text fields will get filled automatically. Click OK and close the window. After that try to start the SQL Agent again.
|-
! '''Release'''
| Release 7.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 7.0]]

DB Write is failing with Exception: java.sql.SQLException: No row count was produced ExecuteUpdate Error Occurred

2010-05-06T11:41:58Z

Jayark: New page: == DB Write is failing with Exception: java.sql.SQLException: No row count was produced ExecuteUpdate Error Occurred == {| border="1" |- ! '''Problem Summary''' | DB Write is failing with...

== DB Write is failing with Exception: java.sql.SQLException: No row count was produced ExecuteUpdate Error Occurred ==

{| border="1"
|-
! '''Problem Summary'''
| DB Write is failing with the following Exception in the MIVR log.
Exception: java.sql.SQLException: No row count was produced ExecuteUpdate Error Occurred
1059786: May 04 07:34:10.308 EDT %MIVR-SS_DB-3-EXECUTE_SQL_UPDATE_EXCEPTION:Exception occurred while executing SQL Update: SQL State=null,SQL Error code=null,Connection #=null

|-
! '''Error Message'''
| "java.sql.SQLException: No row count was produced ExecuteUpdate Error Occurred"

|-
! '''Possible Cause'''
| DB Read and DB Write does not support executing triggers and stored procedures as part of the query. The return value expected is the number of rows affected by the query. If the DB Write query trying to do some operation and trying to return some value, it will fail with the above Exception in the MIVR log.
|-
! '''Recommended Action'''
| Modify the DB Read and DB Write steps and make sure that it returns the number of rows affected by the query. Stored Procedures are not supported as part of the query.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-06T11:40:05Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]
* [[In the Appadmin DB control center node 2 data store is not present in an HA setup]]
* [[node2 datastore component activation is failing]]
* [[Not able to activate config datastore from node2 of a CCX HA setup]]
* [[Not able to activate config datastore from node2 of a CCX HA setup.Insert Error: Column name or number of supplied values does not match table definition.]]
* [[Replication broken between the two nodes ]]
* [[Node2 config and historical datastore component activation fails with the error message:java.rmi.NoSuchObjectException: no such object in table]]
* [[DB Write is failing with Exception: java.sql.SQLException: No row count was produced ExecuteUpdate Error Occurred ]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Node2 config and historical datastore component activation fails with the error message:java.rmi.NoSuchObjectException: no such object in table

2010-05-04T17:56:16Z

Jayark: New page: == Node2 config and historical datastore component activation fails with the error message:java.rmi.NoSuchObjectException: no such object in table == {| border="1" |- ! '''Problem Summary...

== Node2 config and historical datastore component activation fails with the error message:java.rmi.NoSuchObjectException: no such object in table ==

{| border="1"
|-
! '''Problem Summary'''
| Node2 config and historical datastore component activation fails with the below error message:
java.rmi.NoSuchObjectException: no such object in table
21468: Feb 02 20:10:44.216 JST %MADM-ADM_CFG-3-EXCEPTION:com.cisco.cluster.ClusterException: Component Controller CRS Config Datastore on node 2 : Enable; nested exception is:
21469: Feb 02 20:10:44.216 JST %MADM-ADM_CFG-3-EXCEPTION: com.cisco.database.util.DBException: setupLinkedServers; nested exception is:
21470: Feb 02 20:10:44.216 JST %MADM-ADM_CFG-3-EXCEPTION: com.cisco.database.util.DBException: Setting up linked servers failed.

|-
! '''Error Message'''
| java.rmi.NoSuchObjectException: no such object in table
21468: Feb 02 20:10:44.216 JST %MADM-ADM_CFG-3-EXCEPTION:com.cisco.cluster.ClusterException: Component Controller CRS Config Datastore on node 2 : Enable; nested exception is:
21469: Feb 02 20:10:44.216 JST %MADM-ADM_CFG-3-EXCEPTION: com.cisco.database.util.DBException: setupLinkedServers; nested exception is:
21470: Feb 02 20:10:44.216 JST %MADM-ADM_CFG-3-EXCEPTION: com.cisco.database.util.DBException: Setting up linked servers failed

|-
! '''Possible Cause'''
| DB Component during setting the LinkedServer seems to perform the activity on the remote node using RMI. DBManager during its startup exports an object to the RMI registry in CVD. Though it seems to be successful, the entry could be stale.
|-
! '''Recommended Action'''
| Restart Node1 Node manager and try the component activation again.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T17:54:29Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]
* [[In the Appadmin DB control center node 2 data store is not present in an HA setup]]
* [[node2 datastore component activation is failing]]
* [[Not able to activate config datastore from node2 of a CCX HA setup]]
* [[Not able to activate config datastore from node2 of a CCX HA setup.Insert Error: Column name or number of supplied values does not match table definition.]]
* [[Replication broken between the two nodes ]]
* [[Node2 config and historical datastore component activation fails with the error message:java.rmi.NoSuchObjectException: no such object in table]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Replication broken between the two nodes

2010-05-04T17:52:37Z

Jayark: New page: == Replication broken between the two nodes of the HA setup == {| border="1" |- ! '''Problem Summary''' | Replication broken between the two nodes OR not able to get data for a selected i...

== Replication broken between the two nodes of the HA setup ==

{| border="1"
|-
! '''Problem Summary'''
| Replication broken between the two nodes OR not able to get data for a selected interval while pulling reports OR the data in both the nodes are not identical.

|-
! '''Error Message'''
|

|-
! '''Possible Cause'''
| Replication broken between the two nodes
|-
! '''Recommended Action'''
| First step to fix the replication issue:

a. Identify the datastore whose replication has been broken from Appadmin->DB Control Center page.
b. Open appadmin-> control center ->Component Activation page.
c. Deactivate node2 datastore whose replication has been broken.
d. Activate it again.
e. This should setup fresh replication if there are no other issues.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T17:50:53Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]
* [[In the Appadmin DB control center node 2 data store is not present in an HA setup]]
* [[node2 datastore component activation is failing]]
* [[Not able to activate config datastore from node2 of a CCX HA setup]]
* [[Not able to activate config datastore from node2 of a CCX HA setup.Insert Error: Column name or number of supplied values does not match table definition.]]
* [[Replication broken between the two nodes ]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Not able to activate config datastore from node2 of a CCX HA setup.Insert Error: Column name or number of supplied values does not match table definition.

2010-05-04T17:49:30Z

Jayark: New page: == Not able to activate config datastore from node2 of a CCX HA setup.Insert Error: Column name or number of supplied values does not match table definition == {| border="1" |- ! '''Probl...

== Not able to activate config datastore from node2 of a CCX HA setup.Insert Error: Column name or number of supplied values does not match table definition ==

{| border="1"
|-
! '''Problem Summary'''
| When trying to active UCCX 5.0(2) SR02 Historical & Configuration Datastores the following error is received.

"Unable to activate the component(s). Insert Error: Column name or number of supplied values does not match table definition.

|-
! '''Error Message'''
| Insert Error: Column name or number of supplied values does not match table definition.

|-
! '''Possible Cause'''
| There is some schema mismatch between the config tables between node1 and node2. Possibly there could be rowguid column present in some of the config tables. CDS activation will fail if there is schema mismatch in config tables between the primary and the secondary. If the CDS action fails, HDS activation also will fail. The reason for this issue is, customer might have setup custom replication for the db_cra database.
|-
! '''Recommended Action'''
| Remove custom replication. From the Enterprise Manager right click and select design table. Delete the additional column present [mostly rowguid column] from the config tables. Close the design and save the table. After removing the additional column from all the tables, activate config and historical datastore.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T17:47:57Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]
* [[In the Appadmin DB control center node 2 data store is not present in an HA setup]]
* [[node2 datastore component activation is failing]]
* [[Not able to activate config datastore from node2 of a CCX HA setup]]
* [[Not able to activate config datastore from node2 of a CCX HA setup.Insert Error: Column name or number of supplied values does not match table definition.]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Not able to activate config datastore from node2 of a CCX HA setup

2010-05-04T17:44:45Z

Jayark: New page: == Not able to activate config datastore from node2 of a CCX HA setup == {| border="1" |- ! '''Problem Summary''' | In the node2 MCVD log getting the following Exception: Error on setting...

== Not able to activate config datastore from node2 of a CCX HA setup ==

{| border="1"
|-
! '''Problem Summary'''
| In the node2 MCVD log getting the following Exception:
Error on setting up linked servers on 1 th attempt due to Login failed for user 'cdsrepluser'. Reason: Not associated with a trusted SQL Server connection.

OR

Error on setting up linked servers on 1 th attempt due to Login failed for user '(null)'. Reason: Not associated with a trusted SQL Server connection.

|-
! '''Error Message'''
| Error on setting up linked servers on 1 th attempt due to Login failed for user '(null)'. Reason: Not associated with a trusted SQL Server connection.

|-
! '''Possible Cause'''
| In 6.0 we support mixed mode authentication for SQL Server. Changing the mode of authentication to Windows Authentication will result into this issue.
|-
! '''Recommended Action'''
| Change the mode of authentication back to mixed mode in both the nodes and restart the SQL services. Try the config datastore activation again from the appadmin.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T17:41:58Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]
* [[In the Appadmin DB control center node 2 data store is not present in an HA setup]]
* [[node2 datastore component activation is failing]]
* [[Not able to activate config datastore from node2 of a CCX HA setup]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Node2 datastore component activation is failing

2010-05-04T11:08:23Z

Jayark: New page: == Node2 datastore component activation is failing == {| border="1" |- ! '''Problem Summary''' | When trying to activate node2 component activation from the Appadmin Control center the be...

== Node2 datastore component activation is failing ==

{| border="1"
|-
! '''Problem Summary'''
| When trying to activate node2 component activation from the Appadmin Control center the below error displayed in the screen:

Unable to activate the component(s).
Primary controller for CRS agent datastore on node2: can not execute enable() because primary is not active.

This error can happen for any of the four datastores.

|-
! '''Error Message'''
| Primary controller for CRS agent datastore on node2: can not execute enable() because primary is not active.

|-
! '''Possible Cause'''
| datastore primary is not activated in node1.
|-
! '''Recommended Action'''
| Open CET.

Select ComponentConfig. Double click the entry corresponding to the node1 datastore from the right panel. It will open a dialog.

Choose com.cisco.crs.cluster.config.DBComponentConfig. Check whether the primary datastore flag is true. If not edit it and change it to true. For all the datastores in the Publisher primary flag should be set to true.

Restart node1and node2 node manager.

Do node2 component activation for the datastore again from the Appadmin control center.

|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T11:06:37Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]
* [[In the Appadmin DB control center node 2 data store is not present in an HA setup]]
* [[node2 datastore component activation is failing]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

In the Appadmin DB control center node 2 data store is not present in an HA setup

2010-05-04T10:47:57Z

Jayark: New page: == In the Appadmin DB control center node 2 data store is not present in an HA setup == {| border="1" |- ! '''Problem Summary''' | In the Appadmin- >DB control center node 2 data store is...

== In the Appadmin DB control center node 2 data store is not present in an HA setup ==

{| border="1"
|-
! '''Problem Summary'''
| In the Appadmin- >DB control center node 2 data store is not present in an HA setup.

It has the following error.
"Error occurred while performing the operation. The cluster information and subscriber configuration does not match. The subscriber might be dropped. (Please check SQL server logs for more details.

|-
! '''Error Message'''
| java.sql.SQLException: The Subscriber information could not be obtained
from the Distributor., SQLException Details:
[SQLException] (ErrorMsg=The Subscriber information could not be
Obtained from the Distributor. SQLState=S1000, SQLErr#=14085)
|-
! '''Possible Cause'''
| Some subscription related entries are missing in the distribution database.
|-
! '''Recommended Action'''
| Deactivate node2 datastore components from Appadmin control center.
Clean all the system tables starting with sysmerge from the datastore whose replication has been broken. Drop node1 distribution database. For that right click the node1\CRSQL from SQL Enterprise Manager and choose properties. Select replication tab. Click disable. This will drop the distribution database in node1 database.
Create distribution database in node1 by executing exec craAddLocalDistributor 1 from SQL Query Analyzer by selecting db_cra database.
Activate node2 datastore components from node2 appadmin control center.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T10:45:44Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]
* [[In the Appadmin DB control center node 2 data store is not present in an HA setup]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T10:43:17Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T10:42:49Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]
* [[In the Appadmin->DB control center node2 datastore is not present in an HA setup]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T10:42:04Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]
* [[In the Appadmin- >DB control center node 2 data store is not present in an HA setup]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Cannot activate Datastore components on HA node

2010-05-04T10:40:49Z

Jayark: New page: == Cannot activate Datastore components on HA node == {| border="1" |- ! '''Problem Summary''' | Cannot activate Datastore components on HA node.Error related DB Edition mismatch during a...

== Cannot activate Datastore components on HA node ==

{| border="1"
|-
! '''Problem Summary'''
| Cannot activate Datastore components on HA node.Error related DB Edition mismatch during activation of Datastore components.

|-
! '''Error Message'''
|

|-
! '''Possible Cause'''
| HA requires both the nodes to have SQL 2K installed and the SQL 2K should be of same version on both nodes.
|-
! '''Recommended Action'''
| Ensure both nodes have SQL 2K installed. If there is mismatch, open CET->ClusterDependantConfig and edit the DB Edition field.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T10:38:36Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]
* [[Cannot activate Datastore components on HA node]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction

2010-05-04T09:06:11Z

Jayark: /* Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction */

== Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction ==

{| border="1"
|-
! '''Problem Summary'''
| %MCVD-CVD-3-COMPONENT_SET_CDS_ERROR: Component ConfigDataLinker.setCds error: type=CRS Config Datastore, nodeId=2, Exception=com.cisco.database.util.DBException:
SyncConfigData; nested exception is: java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction

Getting the above mentioned error while activating config and historical datastore on the second node of the HA cluster.

|-
! '''Error Message'''
| java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction

|-
! '''Possible Cause'''
| Verify whether the host file has been updated and whether both nodes can ping each other using host name. Looks like the customer has used the same image of Windows for both nodes. You can confirm this by running MSDTCPing on both nodes. If that is the case then they have to reimage node 2 and install Windows from DVD.

To run MS DTC ping:
1. Download MS DTC Ping from Microsoft Download Center http://download.microsoft.com/download/d/0/0/d00c8f6b-135d-4441-a97b-9de16a1935c1/dtcping.exe
2. Extract it to some dir on both nodes
3. Double click on exe file, on both nodes
4. Now enter the host name of other node and try to ping
5. The ping should work in both directions for MS DTC to work fine

The log file will have the reason why the ping fails; it will also have the Machine CID which should be different for both nodes. If it is the same they have used the same windows image for both the servers.

If there is some other problem to establish the distributed connection the logs will have the details. This can happen because of firewall blocking the ports or due to 3rd party software or incompatible network adapter driver.

|-
! '''Recommended Action'''
| Remove the second node from the cluster using Appadmin control center -> component activation page. Install fresh OS using disk in the second node and install CRS.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction

2010-05-04T09:04:37Z

Jayark: New page: == Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction == {...

== Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction ==

{| border="1"
|-
! '''Problem Summary'''
| %MCVD-CVD-3-COMPONENT_SET_CDS_ERROR: Component ConfigDataLinker.setCds error: type=CRS Config Datastore, nodeId=2, Exception=com.cisco.database.util.DBException:
SyncConfigData; nested exception is: java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction

Getting the above mentioned error while activating config and historical datastore on the second node of the HA cluster.

|-
! '''Error Message'''
| java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction

|-
! '''Possible Cause'''
| Verify whether the host file has been updated and whether both nodes can ping each other using host name. Looks like the customer has used the same image of Windows for both nodes. You can confirm this by running MSDTCPing on both nodes. If that is the case then they have to reimage node 2 and install Windows from DVD.

To run MS DTC ping:
1. Download MS DTC Ping from Microsoft Download Center http://download.microsoft.com/download/d/0/0/d00c8f6b-135d-4441-a97b-9de16a1935c1/dtcping.exe
2. Extract it to some dir on both nodes
3. Double click on exe file, on both nodes
4. Now enter the host name of other node and try to ping
5. The ping should work in both directions for MS DTC to work fine

The log file will have the reason why the ping fails; it will also have the Machine CID which should be different for both nodes. If it is the same they have used the same windows image for both the servers.

If there is some other problem to establish the distributed connection the logs will have the details. This can happen because of firewall blocking the ports or due to 3rd party software or incompatible network adapter driver.

|-
! '''Recommended Action'''
| : Remove the second node from the cluster using Appadmin control center -> component activation page. Install fresh OS using disk in the second node and install CRS.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T09:02:53Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]
* [[Config datastore activation failed.java.sql.SQLException: The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Replication Failure seen in the DB control center Appadmin page

2010-05-04T09:00:51Z

Jayark: New page: == Replication Failure seen in the DB control center Appadmin page == {| border="1" |- ! '''Problem Summary''' | Replication Failure seen in the DB control center Appadmin page. OR else t...

== Replication Failure seen in the DB control center Appadmin page ==

{| border="1"
|-
! '''Problem Summary'''
| Replication Failure seen in the DB control center Appadmin page. OR else there is only publication snapshot agent present for any of the datastore component in the DB Control Center Page.

|-
! '''Error Message'''
|

|-
! '''Possible Cause'''
|
|-
! '''Recommended Action'''
| 1. Go to DB control Center->Publisher Activation page from the Appadmin.
2. Select the Publication Snapshot Agent of the datastore whose replication has been failed.
3. Click Reset Publication.

If it does not work:

Open Appadmin control Center->Component Activation and deactivate the node2 datastore component whose replication has been broken. Try component activation again.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T08:54:22Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]
* [[Replication Failure seen in the DB control center Appadmin page]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282

2010-05-04T08:52:28Z

Jayark: New page: == Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282 == {| border="1" |- ! '''...

== Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282 ==

{| border="1"
|-
! '''Problem Summary'''
| Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap [8.00.2187] does not match actual Database Engine version [8.00.2282]

|-
! '''Error Message'''
|

|-
! '''Possible Cause'''
| SQL version mismatch.
|-
! '''Recommended Action'''
| From node2 find the SQL Engine version by running the query using SQL Query Analyzer. Open CET from node2. Open ClusterDependentConfig and change the SQL Version same as the result of the query. Verify and make sure that both the nodes have same SQL version installed and it is matching with the CET entry.
After doing the changes, restart node2 Node Manager and do component activation.

After that if they face any replication issues, there is a defect CSCta89444 [SQL -replication issues when OS SR is applied before SQL install] for that.Workaround is to Stop node manager. Uninstall SQL Hotfix "SQL2000-KB960083-v8.00.2282-x86x64-ENU" and reinstall in both the nodes. Restart both the nodes after that.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T08:50:37Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap 8.00.2187 does not match actual Database Engine version 8.00.2282]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T08:50:07Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap [8.00.2187] does not match actual Database Engine version 8.00.2282]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T08:49:32Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Purge command did not purge data]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]
* [[Cannot activate datastores on second node in HA deployment. On node2 DB version in Bootstrap [8.00.2187] does not match actual Database Engine version [8.00.2282]]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]
* [[Filter by skill/team/resourcegroup not working]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Datastore component activations fails when trying to activate node2 components

2010-05-04T07:50:06Z

Jayark: /* Datastore component activations fails when trying to activate node2 components */

== Datastore component activations fails when trying to activate node2 components ==

{| border="1"
|-
! '''Problem Summary'''
| Datastore component activations fails when trying to activate node2 components.

|-
! '''Error Message'''
|

|-
! '''Possible Cause'''
| This can be due to database size mismatch in both the nodes.
Check the database size from SQL Enterprise Manager->Select the database, right click and select properties and find the size. Check the size from CET ClusterDependentConfig and the Serviceability tool. The size should be same in all the places. This size should be same in both the nodes as well.

|-
! '''Recommended Action'''
| If there is a size mismatch between the actual size and the CET->Cluster Dependent Config entry, correct the size same as in node1 using node2 CET and restart Node Manager in both the nodes. Do node2 component activation again.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Datastore component activations fails when trying to activate node2 components

2010-05-04T07:49:31Z

Jayark: New page: == Datastore component activations fails when trying to activate node2 components == {| border="1" |- ! '''Problem Summary''' | Datastore component activations fails when trying to activa...

== Datastore component activations fails when trying to activate node2 components ==

{| border="1"
|-
! '''Problem Summary'''
| Datastore component activations fails when trying to activate node2 components.

|-
! '''Error Message'''
|

|-
! '''Possible Cause'''
| This can be due to database size mismatch in both the nodes.
Check the database size from SQL Enterprise Manager->Select the database, right click and select properties and find the size. Check the size from CET ClusterDependentConfig and the Serviceability tool. The size should be same in all the places. This size should be same in both the nodes as well.

|-
! '''Recommended Action'''
| : If there is a size mismatch between the actual size and the CET->Cluster Dependent Config entry, correct the size same as in node1 using node2 CET and restart Node Manager in both the nodes. Do node2 component activation again.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T07:48:07Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]
* [[Datastore component activations fails when trying to activate node2 components]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Regarding Enterprise Database driver usage

2010-05-04T07:38:56Z

Jayark: New page: == Regarding Enterprise Database driver usage == {| border="1" |- ! '''Problem Summary''' | Which is the most suitable driver which needs to be used while configuring the Enterprise Datab...

== Regarding Enterprise Database driver usage ==

{| border="1"
|-
! '''Problem Summary'''
| Which is the most suitable driver which needs to be used while configuring the Enterprise Database"

|-
! '''Error Message'''
|

|-
! '''Possible Cause'''
| For each major release we qualify the Enterprise database for each of the supported databases. We use the latest driver available for that particular version of the database for qualifying. There is no guideline regarding the usage of Enterprise database driver. We do not publish the details of the driver we have tested and qualified as the driver may not be available after some time when the new version gets released. It is not possible for us to qualify all the driver versions for all the supported databases when it gets released.
|-
! '''Recommended Action'''
| Customer needs to find the details regarding which driver to be used from the Third party database vendor or from the web.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T07:37:44Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]
* [[Regarding Enterprise Database driver usage]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T07:36:52Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[Regarding Enterprise Database driver usage]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

There is an error displayed in the appadmin while trying to modify the Datasource configuration

2010-05-04T07:35:29Z

Jayark: /* There is an error displayed in the appadmin while trying to modify the Datasource configuration */

== There is an error displayed in the appadmin while trying to modify the Datasource configuration ==

{| border="1"
|-
! '''Problem Summary'''
| There is an error displayed in the appadmin while trying to modify the Datasource configuration.
Error message is : Config Error occured creating the DataSource

|-
! '''Error Message'''
| "Config Error occured creating the DataSource"

|-
! '''Possible Cause'''
| There are duplicate entries in the ConfigSchema table in the db_cra database corresponding to com.cisco.crs.edbs.DataSourceConfig. There can not have more than one entry in the ConfigSchema and ConfigSchema table corresponding to DatasourceConfig.
|-
! '''Recommended Action'''
| If there are more than one entry for com.cisco.crs.edbs.DataSourceConfig present in the ConfigSchema table, then find the highest configClassID. First delete the record from the ConfigSchemaColumn and then from the ConfigSchema table with the same configClassID. There should be only entry corresponding to com.cisco.crs.edbs.DataSourceConfig in the ConfigSchema and ConfigSchemaColumn tables. If there are more than one entries, those needs to be deleted.
Run the following query from the SQL Query analyzer selecting db_cra database in node1.

Select configClassID from configSchema where className = ‘com.cisco.crs.edbs.DataSourceConfig’

From the above query find the configClassID which is having higher value. Suppose higher configClassID is 9. Then run the following queries:

delete from configSchemaColumn where configClassID = 9

delete from ConfigSchema where configClassID = 9

|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

There is an error displayed in the appadmin while trying to modify the Datasource configuration

2010-05-04T07:34:27Z

Jayark:

== There is an error displayed in the appadmin while trying to modify the Datasource configuration ==

{| border="1"
|-
! '''Problem Summary'''
| There is an error displayed in the appadmin while trying to modify the Datasource configuration.
Error message is : Config Error occured creating the DataSource

|-
! '''Error Message'''
| "Config Error occured creating the DataSource"

|-
! '''Possible Cause'''
| There are duplicate entries in the ConfigSchema table in the db_cra database corresponding to com.cisco.crs.edbs.DataSourceConfig. There can not have more than one entry in the ConfigSchema and ConfigSchema table corresponding to DatasourceConfig.
|-
! '''Recommended Action'''
| If there are more than one entry for com.cisco.crs.edbs.DataSourceConfig present in the ConfigSchema table, then find the highest configClassID. First delete the record from the ConfigSchemaColumn and then from the ConfigSchema table with the same configClassID. There should be only entry corresponding to com.cisco.crs.edbs.DataSourceConfig in the ConfigSchema and ConfigSchemaColumn tables. If there are more than one entries, those needs to be deleted.
Run the following query from the SQL Query analyzer in node1.

Select configClassID from configSchema where className = ‘com.cisco.crs.edbs.DataSourceConfig’

From the above query find the configClassID which is having higher value. Suppose higher configClassID is 9. Then run the following queries:

delete from configSchemaColumn where configClassID = 9

delete from ConfigSchema where configClassID = 9

|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

There is an error displayed in the appadmin while trying to modify the Datasource configuration

2010-05-04T07:33:23Z

Jayark: New page: == There is an error displayed in the appadmin while trying to modify the Datasource configuration == {| border="1" |- ! '''Problem Summary''' | There is an error displayed in the appadmi...

== There is an error displayed in the appadmin while trying to modify the Datasource configuration ==

{| border="1"
|-
! '''Problem Summary'''
| There is an error displayed in the appadmin while trying to modify the Datasource configuration.
Error message is : Config Error occured creating the DataSource

|-
! '''Error Message'''
| "Config Error occured creating the DataSource"

|-
! '''Possible Cause'''
| There are duplicate entries in the ConfigSchema table in the db_cra database corresponding to com.cisco.crs.edbs.DataSourceConfig. There can not have more than one entry in the ConfigSchema and ConfigSchema table corresponding to DatasourceConfig.
|-
! '''Recommended Action'''
| If there are more than one entry for com.cisco.crs.edbs.DataSourceConfig present in the ConfigSchema table, then find the highest configClassID. First delete the record from the ConfigSchemaColumn and then from the ConfigSchema table with the same configClassID. There should be only entry corresponding to com.cisco.crs.edbs.DataSourceConfig in the ConfigSchema and ConfigSchemaColumn tables. If there are more than one entries, those needs to be deleted.
Run the following query from the SQL Query analyzer in node1.
Select configClassID from configSchema where className = ‘com.cisco.crs.edbs.DataSourceConfig’
From the above query find the configClassID which is having higher value. Suppose higher configClassID is 9. Then run the following queries:

delete from configSchemaColumn where configClassID = 9
delete from ConfigSchema where configClassID = 9

|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T07:31:26Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]
* [[There is an error displayed in the appadmin while trying to modify the Datasource configuration]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

Can't create a new Datasource from the Appadmin

2010-05-04T07:30:41Z

Jayark: /* Can't create a new Datasource from the Appadmin */

== Can't create a new Datasource from the Appadmin ==

{| border="1"
|-
! '''Problem Summary'''
| Cannot create a new Datasource; get this error - Config Error occurred creating the Datasource. Even after refreshing the database schema from the editor step, the datasource not getting displayed.

|-
! '''Error Message'''
| "Config Error occurred creating the Datasource"

|-
! '''Possible Cause'''
| Even though the datasource gets created in the config object, the notification to the engine is failing. Even after enabling SS_DB DEBUG logging, you will not be able to see any logging related with the changes. The root cause of this issue is the presence of duplicate entries for className='com.cisco.crs.edbs.DataSourceConfig' in ConfigSchema and ConfigSchemaColumn table in the db_cra database.
|-
! '''Recommended Action'''
| Open SQL Query Analyzer and run the following queries in db_cra database.

select ConfigClassID from ConfigSchema where className='com.cisco.crs.edbs.DataSourceConfig'

Suppose the query returns two values, say 8 and 13. Take the higher value which is 13. Run the below queries using ConfigClassID as 13. You have to take the higher value returned in customer setup for executing the below queries.

delete from ConfigSchemaColumn where ConfigClassID = 13

delete from ConfigSchema where ConfigClassID = 13
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists

2010-05-04T07:27:24Z

Jayark: New page: == When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists == {| border="1" |- ! '''Problem Summary''' | Wh...

== When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists ==

{| border="1"
|-
! '''Problem Summary'''
| When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists.

|-
! '''Error Message'''
| "Datasource with the same name exists"

|-
! '''Possible Cause'''
| There may be a Datasource present in the setup without System DSN created in both the nodes of the HA setup. The database subsystem may be in partial service.
|-
! '''Recommended Action'''
| Find out whether there is a Datasource present in the setup without System DSN created in both the nodes. Delete it from the Appadmin or create System DSN for that Datsource in both the nodes. Database subsystem will come in service after this. Try to create the Datasource again. This will fix the issue.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T07:25:14Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]
* [[When trying to delete and create a new Datsource from the appadmin page, there is an error stating Datasource with the same name exists]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]

DBAccessor errors while CVD start up

2010-05-04T07:01:42Z

Jayark:

== DBAccessor errors while CVD start up ==

{| border="1"
|-
! '''Problem Summary'''
| DBAccessor errors while CVD start up
DBException: WaitUntilDBAccessor Initialized

|-
! '''Error Message'''
| DBException: WaitUntilDBAccessor Initialized in MCVD log.

|-
! '''Possible Cause'''
| Datastores are is not activated.
|-
! '''Recommended Action'''
| Please check that all the datastores are activated/enabled in the Component Config object from CET and serviceability tool. If not activate/enable it.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

DBAccessor errors while CVD start up

2010-05-04T07:00:21Z

Jayark: New page: == DBAccessor errors while CVD start up == {| border="1" |- ! '''Problem Summary''' | DBAccessor errors while CVD start up DBException: WaitUntilDBAccessor Initialized |- ! '''Error Mes...

== DBAccessor errors while CVD start up ==

{| border="1"
|-
! '''Problem Summary'''
| DBAccessor errors while CVD start up
DBException: WaitUntilDBAccessor Initialized

|-
! '''Error Message'''
| DBException: WaitUntilDBAccessor Initialized in MCVD log.

|-
! '''Possible Cause'''
| The datastore is not activated.
|-
! '''Recommended Action'''
| Please check that the datastore is activated/enabled in the Component Config object from CET and serviceability tool. If not activate/enable it.
|-
! '''Release'''
| Release 7.0, Release 5.0
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Unified CCX, Release 7.0]]

Troubleshooting Tips for Unified CCX 7.0

2010-05-04T06:57:10Z

Jayark: /* Cisco Unified CCX Database */

'''Back:''' [[Troubleshooting Unified Contact Center Express]]

'''See also:''' [[Additional troubleshooting information for Unified CCX 7.0]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
----

The following tips were added by Cisco Documentation:

= Installation =
* [[One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair]]

= Backup, Restore, and Update =
* [[Backup, Restore, and Upgrade cannot be started from a client desktop]]
* [[During Backup, Restore, or Upgrade, an exception is seen in user interface]]
* [[Backup failed for a One or Two-Node system]]
* [[CRS 4.5 profile name is missing]]
* [[Page Not Found message is displayed during Restore or Upgrade]]
* [[Restore fails due to a file not being found]]
* [[Restore failed for a one-node system]]
* [[Restore failed on a two-node system that had run before the Restore]]
* [[Restore failed on a two-node system that was re-imaged]]
* [[Some RmCm configuration is missing after upgrade]]
* [[During the backup process, the backup window is accidentally closed]]
* [[Restore error in HA deployment when tape drive moved]]
* [[Restore error in HA deployment when backup and restore is performed on different nodes]]
* [[Failure when Updating Outbound Subsystem Configuration]]

= Cisco Unified Communications Manager Enterprise Telephony subsystem =
* [[A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial service]]

= Cisco Unified Communications Manager Automated Attendant =
* [[ Dial by name does not find the specified server ]]
* [[ Automated Attendant prompt is not played ]]

= Cisco Unified Communications Manager Express =
* [[Agent cannot log in on shared line]]
* [[Agent cannot log in on restricted line]]
* [[When agent drops from conference, all parties on conference are dropped]]
* [[Cisco Unified CME triggers with 2811/CME router are not working]]
* [[Pressing hash character truncates the prompt and the prompts that follow are not played]]

= Cisco Unified CCX =
* [[RmCm subsystem is out of service]]
* [[RmCm subsystem remains INITIALIZING]]
* [[RmCm remains in Initializing state]]
* [[Agents, Supervisors, or Teams are out of synch]]
* [[Agent or CSQ does not appear in CDA]]
* [[Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page]]
* [[You cannot select the order of agents]]
* [[Agent does not go to Work state after handling a call]]
* [[A media step causes a Could not create PlayPromptDialog Object exception]]
* [[Unable to make any Cisco Unified CCX configuration changes]]
* [[Some resource selection criteria are missing]]
* [[Unable to record an agent]]
* [[Sometimes the supervisor can monitor and record an agent and sometimes he cannot]]
* [[Calls to Cisco Unified CCX route points are disconnected]]
* [[Calls are not routed to agents]]
* [[Agents do not show in a CSQ]]
* [[Caller gets dropped when an attempt is made to recall a Cisco Unified CCX agent extension after the agent previously parked the call]]
* [[Updating a NIC driver disables silent monitoring and recording]]
* [[Agent alternates between Reserved and Ready state]]
* [[Agent in Reserved state but the consult transfer fails repeatedly]]
* [[Call fails if agent doesn’t pick the call in the first two rings]]
* [[Calls fail with CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out]]

= Cisco Unified IP IVR =
* [[Cisco Unified IP IVR drops callers when transferring to an extension]]
* [[Prompts play in language]]
* [[Some prompts do not play]]
* [[Some prompts in a script play in the language specified and other prompts play in English]]
* [[A prompt plays phrases in the wrong order]]

= Cisco Unified CCX Administration =
* [[The Cisco Unified CCX Administration Authentication web page is not available]]
* [[Uploading a license file can result in a warning message]]
* [[User cannot log in to the Cisco Unified CCX web page]]
* [[Refreshing subflow script does not update parent scripts]]
* [[Cisco Unified CM users display in random order]]
* [[Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server]]
* [[Database table fields used by wallboard store data in milliseconds]]
* [[Management pages display error message when selected]]
* [[Zip file does not auto unzip on Document Management page]]
* [[Invalid files message displays while uploading a zip file of prompts]]
* [[A Component Manager goes into partial service when uploading a zip file]]
* [[High call rejection rate under heavy load]]
* [[Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file]]
* [[Callers hear a fast busy while calling the JTAPI triggers]]
* [[Override media termination group displayed twice]]
* [[SUPERVISE_CALL_REQ type barge in without AgentCallID]]

= Cisco Unified CCX Admin Utility =
* [[The cluster is not in synchronization]]
* [[Cisco Unified CCX Admin Utility exits or does not come up after login]]
* [[The Cisco Unified CCX Admin Utility fails due to data corruption]]
* [[The Cisco Unified CCX Admin Utility will not run on a non bootstrap node]]
* [[The Cisco Unified CCX Admin Utility will not run since the Node Manager hung]]

= Cisco Unified CCX Database =
* [[Cannot configure Application or System parameters from their pages in Cisco Unified CCX Administration]]
* [[HR client login error]]
* [[Cannot activate DB components on HA node]]
* [[Cisco Unified CCX Databases are not purged as expected]]
* [[Historical Database db_cra is full]]
* [[E-mail notification of database purging activities is not sent]]
* [[Syslog or SNMP trap notification of database purging activities is not sent]]
* [[After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail]]
* [[Uninstall SQL hotfix 2282 is failing]]
* [[The IPCC server is loosing the ODBC connection after running fine for some time]]
* [[SQL Agent crash with Red X Mark, and the Node Manager is down]]
* [[After the upgrade SQL Server got changed to MSDE]]
* [[From the log: Login failed for user '(null)'. Root cause: Not associated with a trusted SQL Server connection]]
* [[While doing some configuration change from the Appadmin gets the following error: "Error updating Database"]]
* [[Primary key violation exception in the MIVR logs while trying to insert a historical record to the Database table]]
* [[SQLException while uploading prompt, grammar, document using editor steps inside the workflow script]]
* [[Cannot configure Application or System parameters from the Cisco Unified CCX Administration]]
* [[Enterprise Database Subsystem is in out of service or in partial service]]
* [[Can't create a new Datasource from the Appadmin]]
* [[After creating the datasource and System DSN, it is not getting displayed in the editor step]]
* [[Not able to view/edit rmcm configurations from node2 appadmin in an HA setup]]
* [[DBAccessor errors while CVD start up]]

= Cisco Unified CCX Editor =
* [[Change a string variable to an integer]]
* [[Accept step error during active debug]]
* [[Error occurs with Reactive Debugging Tool]]
* [[Agent automatically put into Ready state]]
* [[Agent has invalid state transition from Reserved to Available to Talking]]

= Cisco Unified CCX Engine =
* [[Agent cannot go Ready after logging in]]
* [[Voice Browser step throws an exception]]
* [[Cisco Unified CCX Engine does not start and an RMI port in use error appears]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067]]
* [[Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069]]
* [[Application subsystem is in partial service]]
* [[Cisco Unified CCX Engine is running but calls are not answered]]
* [[Changing the time in Cisco Unified CCX machines results in agents getting logged off]]
* [[An error message plays when calling a CTI route point]]
* [[Changes to applications do not register]]
* [[Call drops during transfer over gateway]]
* [[H.323 client DTMF digits not detected]]
* [[Redirected call is disconnected]]
* [[The Cisco Unified CCX server runs out of disk space]]
* [[Cisco Unified CCX Server runs at 100% capacity or is slow]]
* [[Database Subsystem goes into partial service]]
* [[JTAPI subsystem is in partial service]]
* [[Unable to connect to JTAPI provider]]
* [[The Simple Recognition step takes the unsuccessful branch]]
* [[Calling party and Cisco Unified CCX do not have common codec]]
* [[Prompts with incorrect codec being played out]]
* [[Prompt Exception in Cisco Unified CCX Engine log file]]
* [[Cisco Unified CCX Engine does not start]]
* [[Application subsystem in partial service and application running for an unexpectedly long time]]
* [[Cisco Unified CCX Server and Active Directory integration results in some services being unregistered]]
* [[Database Subsystem fails to connect to MS SQL server]]

= Cisco Unified CCX Real-Time Reporting =
* [[Attempting to run a real-time report causes an error]]
* [[After installing JRE, the user receives a message from real-time reporting saying to install JRE]]
* [[Contact entry is stuck in real-time reporting]]

= Cisco Unified CCX Historical Reporting =
* [[Exported PDF report does not print in landscape orientation]]
* [[User login missing in Windows XP after installing HR client]]
* [[Client and Server security policies do not match]]
* [[Charts do not appear properly in MS Excel format]]
* [[Columns of data missing in report in MS Excel format]]
* [[Records truncated in report in MS Excel format]]
* [[Agent names overwritten on charts]]
* [[RTF Report containing charts has tabular report headings]]
* [[Scheduler icon does not appear on Terminal Services client]]
* [[Reports do not execute at scheduled times]]
* [[Search dialog box and Preview tab appear in English on Windows system with locale set to German]]
* [[Dialog box does not appear as expected when report is exported]]
* [[Error when choosing an option from the Historical Reporting web page]]
* [[Truncated report description in Historical Reports client]]
* [[Scheduled Historical Reports do not run]]
* [[The SQL Command Failed dialog box appears when you try to generate a historical report]]
* [[Some information appears in English on a German system]]
* [[The Historical Reports client computer cannot connect to the Cisco Unified CCX server]]
* [[A Database Connection Error 5051 error appears]]
* [[Export file name does not appear in Export dialog box]]
* [[Cannot point to local applications from the Database Server Configuration page]]
* [[Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error message is returned]]
* [[Only three report templates are available for Cisco Unified CCX Standard]]
* [[Discrepancy in number of ACD calls shown on custom reports]]
* [[Priority Summary Activity Report chart prints only partly in color]]
* [[Scheduled Historical Reports do not run and message appears in CiscoSch.log file]]
* [[Historical Reporting Client window shows nothing in the user drop-down menu]]
* [[Historical Reporting Client stops working; attempt to log in again results in error messages]]
* [[Scheduler DOS exception error received when running a custom report]]
* [[Columns displaced in Excel spreadsheet when exporting a report]]
* [[Scheduler icon does not appear in Windows status bar]]
* [[Error message appears indicating connection with database is broken]]
* [[Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)]]
* [[Which reports should be used to determine BHCA and BHCC?]]
* [[Total logged in hours for agent very high after name change]]

= Automatic Speech Recognition =
* [[Names are not recognized]]
* [[Recognition never times out]]
* [[Alternate pronunciations and nicknames are not recognized]]
* [[Reduced call completion rate under heavy load while using an MRCP ASR Group]]
* [[MRCP ASR subsystem is out of service]]
* [[Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect]]
* [[Calling a route point with an MRCP ASR Dialog Group results in default treatment]]

= Outbound =
* [[Agent does skip or skip-close but does not stay reserved]]
* [[Agent is not getting callbacks]]
* [[Agent is ready but does not get an Outbound call for up to two minutes]]
* [[Errors placing Outbound calls]]
* [[Not all contacts get imported]]
* [[On the Campaigns Configuration web page, the available CSQs list is empty even though there are CSQs configured under the RmCm subsystem]]
* [[Outbound buttons do not show up on CAD]]
* [[Outbound buttons show up but are disabled on CAD]]
* [[Outbound calls are not getting dialed]]
* [[Outbound call volume is low]]
* [[Outbound System Service is not in service]]
* [[RTR Outbound reports do not show all possible reclassification]]

= Text-to-Speech =
* [[Provider becomes IN_SERVICE immediately]]
* [[TTS Prompt does not play]]
* [[TTS prompt is not recognizable]]
* [[MRCP TTS subsystem is out of service]]
* [[Long TTS prompts consume significant memory on Cisco Unified CCX Server]]
* [[Non-UTF-8 characters needed for some languages]]
* [[A .wav file prompt playback is garbled when played by a TTS server]]
* [[Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not take effect]]

= Serviceability =
* [[SNMP-based network management tools cannot monitor Cisco Unified CCX components]]
* [[File Manager in partial service]]
* [[SNMP traps do not arrive at the trap receiver]]
* [[Syslog messages not received by receiver]]
* [[The Alarm Service does not start]]
* [[Serviceability does not uninstall completely]]
* [[Updating Data with the Serviceability Tool on One Node does not Update Other Nodes]]
* [[Virus Scan software slows Call Completion Rate]]

= Cisco Unified CCX Internationalization =
* [[Results not as expected for first name and last name in Chinese, Japanese, and Korean]]
* [[Language specified is not accepted or played]]

= VXML =
* [[Voice Browser Step troubleshooting steps]]
* [[Timeout attribute for non-input does not work]]
* [[Menu Choice DTMF does not work]]

= High Availability and Bootstrap =
* [[Transaction Manager cannot start]]
* [[Have an exception on startup with a message like "unable to recover transaction" or an error message related to reading or modifying the "Tx.per" file]]

= High Availability and Failover =
* [[Conflicts in Datastore Control Center history]]
* [[Cannot make configuration changes in HA cluster]]
* [[Cannot make configuration changes in RmCm Subsystem]]
* [[Service constantly shows Invalid]]
* [[Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure]]
* [[Cluster is in partial service]]
* [[Server is in partial service]]
* [[Cisco Unified CCX does not accept a call or function properly]]
* [[Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center]]
* [[Cluster time synch fails]]
* [[Cisco Unified CCX Servers respond slowly in a High Availability environment]]
* [[Multiple failovers with high CPU usage]]

= VoIP Monitor =
* [[VoIP monitor does not work correctly]]
* [[Cisco Unified CCX fails to start]]
* [[VoIP Monitor tab of the CDA gives an error]]
* [[VoIP Monitor does not list some phone devices]]

= CDP =
* [[CDP Protocol Driver missing in Device Manager]]