DocWiki - User contributions [en]

Troubleshooting Tips for Unified CCE 9.0

2012-09-12T05:49:34Z

Hemsingh:

'''Back:''' [[Troubleshooting Unified CCE]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]

----

 The following tips were added by Cisco Documentation:

= General Tips =

*[[Contact Center Networking: Offload, Receive Side Scaling and Chimney]]
*[[Central Controller/AW/HDS Common Ground upgrade failure scenarios and roll back procedure]]
*[[ConfigManager tool or Conapi application: crash and unexpected memory leak]]
*[[Tomcat: unexpected memory leak]]

= Packaged CCE Tips =

*[[Unified CCE Admin does not Display Properly in IE9]]
*[[WebConfig Login Error Re Domain List]]
*[[Service Temporary Unavailable message displayed instead of the Login page]]

= Precision Routing Tips =

*[[Precision queue step logic does not behave the way customer configured it]]
*[[Precision Queue or Attribute: cannot create when limits are reached]]

= SQL Server 2008 R2 Tips =

*[[Un-Installing SQL Server 2005 32 bit and Installing SQL Server 2008 64 bit - Common GroundUpgrades Only]]
*[[Logger processes crashes after upgrade to SQL Server 2008 R2]]
*[[SQL Server 2008 R2: registry key validation fails]]

Troubleshooting Tips for Unified CCE 9.0

2012-09-12T05:39:32Z

Hemsingh: /* SQL Server 2008 R2 Tips */

OVA Template Details for Unified Contact Center Enterprise Release 8.x

2012-09-11T07:23:09Z

Hemsingh:

Templates are available for Windows Server 2003 and Windows Server 2008 R2. [http://www.cisco.com/cisco/software/release.html?mdfid=268439622&release=1.1&relind=AVAILABLE&flowid=5210&softwareid=283914286&rellifecycle=&reltype=latest Download] the appropriate OVA file for the Windows OS that you are configuring. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.

 

{| border="1" cellspacing="3" cellpadding="3"
|- style="background: rgb(229, 228, 226);"
! Configuration Name
! vCPU Cores
! vRAM / Memory (GB)
! vDisk (GB)
! vNIC 
! Notes
|-
| colspan="7" | '''Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.1.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file'''
|-
| '''Router 12000 agents'''
| 4
| 8
| 1 x80
| 2
|
Supported on Windows 2008 only.

This template should be used for outbound campaigns that range from 101 to 300.

|-
| '''Logger 12000 agents'''
| 4
| 8
| 1x 80 for OS 1x 500 for DB
| 2
|
The two vDisks can be in the same datastore.

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Supported on Windows 2008 only.

This template should be used for outbound campaigns that range from 101 to 300.

|-
| '''Router 8000 agents'''
| 2
| 4
| 1 x80
| 2
|  
|-
| '''Logger 8000 agents'''
| 4
| 4
| 1x 80 for OS 1x 150 for DB
| 2
| The two vDisks can be in the same datastore
The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

|-
| '''Rogger 4000 agents'''
| 4
| 4
| 1x 80 for OS 1x 150 for DB
| 2
| The two vDisks can be in the same datastore
The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

|-
| '''Agent PG – CTIOS 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''Agent PG – CAD 1000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''Agent PG – CTIOS 450 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Agent PG – CAD 297 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''MR PG 2000 agents 10 pims'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''MR PG 1000 agents 5 pims'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''VRU PG 9600 ports 10 pims'''
| 2
| 2
| 1x 80
| 2
|  
|-
| '''VRU PG 1200 ports 4 pims'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Avaya ACD PG'''
| 2
| 4
| 1x 80
| 2
| See the [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted] for capacity information.
|-
| '''TDM ACD PG 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''TDM ACD PG 250 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''UCC Gateway PG 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''UCC Gateway PG 450 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Administration Client'''
| 1
| 2
| 1x 40
| 1
|  (Client AW)
|-
| '''Administration Server - AW'''
| 1
| 2
| 1x 40
| 1
|  
|-
| '''AW-HDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
|  (200 reporters.)
The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''AW-HDS 12,000 agents'''
| 4
| 8
| 1x 80 for OS 1x 500 for DB
| 1
|
(200 reporters.)

The two vDisks can be in the same datastore.

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''AW-HDS-DDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
|  (200 reporters.)
The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''AW-HDS-DDS 12,000 agents'''
| 4
| 8
| 1x 80 for OS 1x 500 for DB
| 1
|
(200 reporters.)

The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''HDS-DDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
| (200 reporters.)
The two vDisks can be in the same datastore  

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''CCMP single box 1500 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP Web/App Svr 8000 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP with Config AW 1500 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP DB only 8000 agents'''
| 8
| 4
| 1x 250
| 1
|  
|}

{| class="wikitable" border="1"
|-
! style="background-color: rgb(255, 215, 0);" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
|}

OVA Template Details for Unified Contact Center Enterprise Release 8.x

2012-09-05T05:30:40Z

Hemsingh:

Templates are available for Windows Server 2003 and Windows Server 2008 R2. [http://www.cisco.com/cisco/software/release.html?mdfid=268439622&release=1.1&relind=AVAILABLE&flowid=5210&softwareid=283914286&rellifecycle=&reltype=latest Download] the appropriate OVA file for the Windows OS that you are configuring. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.

 

{| border="1" cellspacing="3" cellpadding="3"
|- style="background: rgb(229, 228, 226);"
! Configuration Name
! vCPU Cores
! vRAM / Memory (GB)
! vDisk (GB)
! vNIC 
! Notes
|-
| colspan="7" | '''Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.1.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file'''
|-
| '''Router 12000 agents'''
| 4
| 8
| 1 x80
| 2
|
Supported on Windows 2008 only.

This template should be used for outbound campaigns that range from 101 to 300.

|-
| '''Logger 12000 agents'''
| 4
| 8
| 1x 80 for OS 1x 500 for DB
| 2
|
The two vDisks can be in the same datastore.

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Supported on Windows 2008 only.

This template should be used for outbound campaigns that range from 101 to 300.

|-
| '''Router 8000 agents'''
| 2
| 4
| 1 x80
| 2
|  
|-
| '''Logger 8000 agents'''
| 4
| 4
| 1x 80 for OS 1x 150 for DB
| 2
| The two vDisks can be in the same datastore
The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

|-
| '''Rogger 4000 agents'''
| 4
| 4
| 1x 80 for OS 1x 150 for DB
| 2
| The two vDisks can be in the same datastore
The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

|-
| '''Agent PG – CTIOS 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''Agent PG – CAD 1000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''Agent PG – CTIOS 450 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Agent PG – CAD 297 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''MR PG 2000 agents 10 pims'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''MR PG 1000 agents 5 pims'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''VRU PG 9600 ports 10 pims'''
| 2
| 2
| 1x 80
| 2
|  
|-
| '''VRU PG 1200 ports 4 pims'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Avaya ACD PG'''
| 2
| 4
| 1x 80
| 2
| See the [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted] for capacity information.
|-
| '''TDM ACD PG 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''TDM ACD PG 250 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''UCC Gateway PG 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''UCC Gateway PG 450 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Administration Client'''
| 1
| 2
| 1x 40
| 1
|  (Client AW)
|-
| '''Administration Server - AW'''
| 1
| 2
| 1x 40
| 1
|  
|-
| '''AW-HDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
|  (200 reporters.)
The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''AW-HDS-DDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
|  (200 reporters.)
The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''HDS-DDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
| (200 reporters.)
The two vDisks can be in the same datastore  

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''CCMP single box 1500 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP Web/App Svr 8000 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP with Config AW 1500 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP DB only 8000 agents'''
| 8
| 4
| 1x 250
| 1
|  
|}

OVA Template Details for Unified Contact Center Enterprise Release 8.x

2012-09-05T05:27:03Z

Hemsingh:

Templates are available for Windows Server 2003 and Windows Server 2008 R2. [http://www.cisco.com/cisco/software/release.html?mdfid=268439622&release=1.1&relind=AVAILABLE&flowid=5210&softwareid=283914286&rellifecycle=&reltype=latest Download] the appropriate OVA file for the Windows OS that you are configuring. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.

 

{| border="1" cellspacing="3" cellpadding="3"
|- style="background: rgb(229, 228, 226);"
! Configuration Name
! vCPU Cores
! vRAM / Memory (GB)
! vDisk (GB)
! vNIC 
! Notes
|-
| colspan="7" | '''Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.1.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file'''
|-
| '''Router 12000 agents'''
| 4
| 8
| 1 x80
| 2
|
Supported on Windows 2008 only.

This template should be used for outbound campaigns from 101 to 300.

|-
| '''Logger 12000 agents'''
| 4
| 8
| 1x 80 for OS 1x 500 for DB
| 2
|
The two vDisks can be in the same datastore.

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Supported on Windows 2008 only.

This template should be used for outbound campaigns from 101 to 300.

|-
| '''Router 8000 agents'''
| 2
| 4
| 1 x80
| 2
|  
|-
| '''Logger 8000 agents'''
| 4
| 4
| 1x 80 for OS 1x 150 for DB
| 2
| The two vDisks can be in the same datastore
The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

|-
| '''Rogger 4000 agents'''
| 4
| 4
| 1x 80 for OS 1x 150 for DB
| 2
| The two vDisks can be in the same datastore
The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

|-
| '''Agent PG – CTIOS 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''Agent PG – CAD 1000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''Agent PG – CTIOS 450 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Agent PG – CAD 297 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''MR PG 2000 agents 10 pims'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''MR PG 1000 agents 5 pims'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''VRU PG 9600 ports 10 pims'''
| 2
| 2
| 1x 80
| 2
|  
|-
| '''VRU PG 1200 ports 4 pims'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Avaya ACD PG'''
| 2
| 4
| 1x 80
| 2
| See the [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted] for capacity information.
|-
| '''TDM ACD PG 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''TDM ACD PG 250 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''UCC Gateway PG 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''UCC Gateway PG 450 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Administration Client'''
| 1
| 2
| 1x 40
| 1
|  (Client AW)
|-
| '''Administration Server - AW'''
| 1
| 2
| 1x 40
| 1
|  
|-
| '''AW-HDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
|  (200 reporters.)
The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''AW-HDS-DDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
|  (200 reporters.)
The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''HDS-DDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
| (200 reporters.)
The two vDisks can be in the same datastore  

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''CCMP single box 1500 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP Web/App Svr 8000 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP with Config AW 1500 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP DB only 8000 agents'''
| 8
| 4
| 1x 250
| 1
|  
|}

OVA Template Details for Unified Contact Center Enterprise Release 8.x

2012-08-30T06:47:10Z

Hemsingh: Updated notes for Router 12000 and Logger 12000.

Templates are available for Windows Server 2003 and Windows Server 2008 R2. [http://www.cisco.com/cisco/software/release.html?mdfid=268439622&release=1.1&relind=AVAILABLE&flowid=5210&softwareid=283914286&rellifecycle=&reltype=latest Download] the appropriate OVA file for the Windows OS that you are configuring. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.

 

{| border="1" cellspacing="3" cellpadding="3"
|- style="background: rgb(229, 228, 226);"
! Configuration Name
! vCPU Cores
! vRAM / Memory (GB)
! vDisk (GB)
! vNIC 
! Notes
|-
| colspan="7" | '''Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.1.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file'''
|-
| '''Router 12000 agents'''
| 4
| 8
| 1 x80
| 2
|
Supported on Windows 2008 only.

This template should be used for outbound campaigns beyond 100+.

|-
| '''Logger 12000 agents'''
| 4
| 8
| 1x 80 for OS 1x 500 for DB
| 2
|
The two vDisks can be in the same datastore.

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Supported on Windows 2008 only.

This template should be used for outbound campaigns beyond 100+.

|-
| '''Router 8000 agents'''
| 2
| 4
| 1 x80
| 2
|  
|-
| '''Logger 8000 agents'''
| 4
| 4
| 1x 80 for OS 1x 150 for DB
| 2
| The two vDisks can be in the same datastore
The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

|-
| '''Rogger 4000 agents'''
| 4
| 4
| 1x 80 for OS 1x 150 for DB
| 2
| The two vDisks can be in the same datastore
The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.  

|-
| '''Agent PG – CTIOS 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''Agent PG – CAD 1000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''Agent PG – CTIOS 450 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Agent PG – CAD 297 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''MR PG 2000 agents 10 pims'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''MR PG 1000 agents 5 pims'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''VRU PG 9600 ports 10 pims'''
| 2
| 2
| 1x 80
| 2
|  
|-
| '''VRU PG 1200 ports 4 pims'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Avaya ACD PG'''
| 2
| 4
| 1x 80
| 2
| See the [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted] for capacity information.
|-
| '''TDM ACD PG 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''TDM ACD PG 250 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''UCC Gateway PG 2000 agents'''
| 2
| 4
| 1x 80
| 2
|  
|-
| '''UCC Gateway PG 450 agents'''
| 1
| 2
| 1x 80
| 2
|  
|-
| '''Administration Client'''
| 1
| 2
| 1x 40
| 1
|  (Client AW)
|-
| '''Administration Server - AW'''
| 1
| 2
| 1x 40
| 1
|  
|-
| '''AW-HDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
|  (200 reporters.)
The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''AW-HDS-DDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
|  (200 reporters.)
The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''HDS-DDS'''
| 4
| 4
| 1x 80 for OS 1x 500 for DB
| 1
| (200 reporters.)
The two vDisks can be in the same datastore  

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

|-
| '''CCMP single box 1500 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP Web/App Svr 8000 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP with Config AW 1500 agents'''
| 4
| 4
| 1x 100
| 1
|  
|-
| '''CCMP DB only 8000 agents'''
| 8
| 4
| 1x 250
| 1
|  
|}