DocWiki - User contributions [en]

Control prosody rate in PlayPrompt TTS block

2010-12-02T10:22:07Z

Amagniho: /* Control Prosody Rate in Play Prompt TTS block */

==Control Prosody Rate in Play Prompt TTS block==
 
 
{| border="1"
|-
! '''Problem Summary'''
|Control Prosody Rate in Play Prompt TTS block
|-
! '''Error Message'''
|
|-
! '''Possible Cause'''
|Prosody rate not defined
|-
! '''Recommended Action'''
|Define SSML in TTS block
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 8.5]]

Setting TTS Provider as Default TTS Provider

2010-12-02T10:20:23Z

Amagniho: /* Setting TTS Provider as Default TTS Provider */

==Setting TTS Provider as Default TTS Provider==
 
 
{| border="1"
|-
! '''Problem Summary'''
|How to use a TTS Provider as Default from list of providers
|-
! '''Error Message'''
|
|-
! '''Possible Cause'''
|Default TTS Provider No Configured
|-
! '''Recommended Action'''
|Go to System -> System Parameters -> Media Parameters and set Default TTS Provider from the list of TTS Providers.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 8.5]]

Turning on Unified CCX Text To Speech traces

2010-12-02T10:18:47Z

Amagniho: /* Turning on Unified CCX TTStraces */

== Turning on Unified CCX TTStraces ==

{| border="1"
|-
! '''Problem Summary'''
| For any TTS related issues the MIVR traces are required. This tip explains how to turn on those traces.
|-
! '''Error Message'''
| NA
|-
! '''Possible Cause'''
| NA
|-
! '''Recommended Action'''
| <ol>
<li>On the Unified CCX node, login to "Cisco Unified CCX Serviceability"
<li>Go to Trace --> Configuration
<li>Select "Cisco Unified CCX Engine" and click Go.
<li>Check/Enable SUBSYSTEMS -> SS_MRCP_TTS : DEBUGGING and XDEBUGGING1
<li>Click Save.
<li>The trace changes will be saved.
</ol>

 After the traces are turned on and the scenario is simulated, use the Real Time Monitoring Tool (RTMT) to collect the logs using the "Collect Files" option. The modules for which the traces are to be collected are "Unified CCX Engine" from the UCCX Services screen.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| NA
|-
|}
 
[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 8.5]]

How to use JavaScript greater than, less than and ampersand symbols in vxml var expr declaration

2010-04-13T13:15:41Z

Amagniho: /* How to use JavaScript greater than, less than and ampersand symbols in vxml var expr declaration */

==How to use JavaScript greater than, less than and ampersand symbols in vxml var expr declaration==
 
 
{| border="1"
|-
! '''Problem Summary'''
| Not able to use greater than, less than and ampersand symbols in vxml
|-
! '''Error Message'''
|VXML Parsing failure error message or improper vxml execution results.
|-
! '''Possible Cause'''
| Greater than, less than and ampersand symbols not declared properly
|-
! '''Recommended Action'''
| Many JavaScript operators (<, >, &, &&) have special significance in XML, thus their equivalent entities must be used in expressions and conditions. For example operators and their corresponding entities are:

< &(ampersand)lt;

> &(ampersand)gt;

& &(ampersand)amp;

" &(ampersand)quot;

remove the 'ampersand' while using the same.

|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

VXML tag not working properly with VoiceBrowser

2010-02-17T04:10:42Z

Amagniho: New page: ==Not able to fetch grammar and prompt files through CRTP== {| border="1" |- ! '''Problem Summary''' | VXML tag not working properly with VoiceBrowser |- ! '''Error Message''' |...

==Not able to fetch grammar and prompt files through CRTP==
 
 
{| border="1"
|-
! '''Problem Summary'''
| VXML tag not working properly with VoiceBrowser
|-
! '''Error Message'''
|VXML parse failure or non exceution of teh vxml tag
|-
! '''Possible Cause'''
|Non Supported VXML tag used
|-
! '''Recommended Action'''
|Unified CCX VoiceBrowser is VXML 2.0 compliant. Pease use proper vxml tags for more details, please refer,
it is applicable for 8.0(1) also
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70edgs.pdf

|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

Setting TTS Provider as Default TTS Provider

2010-02-17T04:02:30Z

Amagniho: New page: ==Setting TTS Provider as Default TTS Provider== {| border="1" |- ! '''Problem Summary''' |How to use a TTS Provider as Default from list of providers |- ! '''Error Message''' | ...

MRCP TTS Providers, MRCP Servers, locales, or genders changes like additions, or deletions to do not take effect

2010-02-17T03:57:22Z

Amagniho: New page: == MRCP TTS Providers, MRCP Servers, locales, or genders changes like additions, or deletions to do not take effect == {| border="1" |- ! '''Problem Summary''' | Changes made to either M...

== MRCP TTS Providers, MRCP Servers, locales, or genders changes like additions, or deletions to do not take effect ==

{| border="1"
|-
! '''Problem Summary'''
| Changes made to either MRCP TTS Providers, MRCP Servers, locales, or genders through Cisco Unified CCX Administration do not seem to take effect.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| When you make any configuration changes (including additions or deletions) to either MRCP TTS Providers, MRCP Servers, locales or genders through Cisco Unified CCX Administration, these changes are made in the Config datastore and do not affect the data that is already loaded by the engine. If you wish to make these changes effective immediately without having to restart the engine, the changes need to be explicitly reloaded by the MRCP TTS Subsystem.
|-
! '''Recommended Action'''
|
If you want the changes to take effect immediately without having to restart the engine, do the following:
#If you want to reload the data associated with a single MRCP Provider, Server, or associated locales and genders, go to '''Subsystems > MRCP TTS''' to access the MRCP TTS Configuration web page and click the refresh icon for the corresponding provider. You can also use this step to load a newly created MRCP TTS Provider.
#If you want to reload all providers, go to '''Subsystems > MRCP TTS''' to access the MRCP TTS Configuration web page and click '''Refresh All'''.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 8.0]]

MRCP TTS subsystem shows out of service status

2010-02-17T03:54:19Z

Amagniho: New page: == MRCP TTS subsystem shows out of service status== {| border="1" |- ! '''Problem Summary''' | The Engine Status area in the Engine web page shows that the MRCP TTS Subsystem is out of se...

== MRCP TTS subsystem shows out of service status==

{| border="1"
|-
! '''Problem Summary'''
| The Engine Status area in the Engine web page shows that the MRCP TTS Subsystem is out of service.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| The cause could be one of the following:
*The MRCP Provider and Server are not configured from the MRCP TTS Configuration web page.
*The MRCP TTS Server(s) is down or unreachable.
|-
! '''Recommended Action'''
|
Complete the following steps:
#Verify that MRCP Provider and Servers are configured through the MRCP TTS Configuration web page.
#Verify that the MRCP TTS servers are up and reachable.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 8.0]]

TTS Provider shows Last Status when Added Again

2010-02-17T03:51:31Z

Amagniho: New page: == TTS Provider shows Last Status when Added Again == {| border="1" |- ! '''Problem Summary''' | When adding a TTS provider, its status shows the last Status. This happens even before cre...

== TTS Provider shows Last Status when Added Again ==

{| border="1"
|-
! '''Problem Summary'''
| When adding a TTS provider, its status shows the last Status. This happens even before creating any servers for it.
|-
! '''Error Message'''
| The TTS provider status is incorrect.
|-
! '''Possible Cause'''
| After deleting a provider and all the servers along with it, if a new provider is created, it continues to use the previous configuration and does not get refreshed.
|-
! '''Recommended Action'''
|
Click '''Refresh''' for that provider. This will cause the status of the provider to go UNKNOWN state as expected.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 8.0]]

MRCP ASR Providers, MRCP Servers, or Groups Changes like additions, or deletions to do not take effect

2010-02-17T03:45:39Z

Amagniho: New page: == MRCP ASR Providers, MRCP Servers, or Groups Changes like additions, or deletions to do not take effect == {| border="1" |- ! '''Problem Summary''' | Changes made to either MRCP ASR Pr...

== MRCP ASR Providers, MRCP Servers, or Groups Changes like additions, or deletions to do not take effect ==

{| border="1"
|-
! '''Problem Summary'''
| Changes made to either MRCP ASR Providers, MRCP Servers, or Groups through Cisco Unified CCX Administration do not seem to take effect.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| When you make any configuration changes (including additions or deletions) to either MRCP ASR Providers, MRCP Servers, or Groups including changes to locales through Cisco Unified CCX Administration, these changes are made in the Config datastore and do not affect the data that is already loaded by the engine. If you wish to make these changes effective immediately without having to restart the engine, the changes need to be explicitly reloaded by the MRCP ASR Subsystem.
|-
! '''Recommended Action'''
|
If you want the changes to take effect immediately without having to restart the engine, do the following:
#If you want to reload the data associated with a single MRCP Provider, Server, or Group, go to '''Subsystems > MRCP ASR''' to access the MRCP ASR Configuration page and click the refresh icon for the corresponding provider. You can also use this step to load a newly created MRCP ASR Provider.
#If you want to reload all providers, go to '''Subsystems > MRCP ASR''' to access the MRCP ASR Configuration page and click '''Refresh All'''.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 8.0]]

The Names are not recognized

2010-02-17T03:42:16Z

Amagniho: /* Names are not recognized */

== Names are not recognized ==

{| border="1"
|-
! '''Problem Summary'''
| For calls that have been allocated a channel from a MRCP ASR Dialog Control Group, names are not consistently recognized by the Name to User step.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| The Name Grammar Generator was not run after a new Cisco Unified CCX installation or after you added or changed an existing name.
|-
! '''Recommended Action'''
|
Run the Name Grammar Generator.

Complete the following steps:
#Select '''Tools > User Management > Name Grammar Generation'''. (Run the Name Grammar Generator at off-peak times.)
#Verify that you have select the correct Grammar Variant. If you use Nuance 8.5 select "Nuance" , for Nuance 9.0 and Scansoft select OSR 3.1.x and if you use IBM WVS select 2003 SISR.In the case of a mixed environment, select "All" or combination of them.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 8.0]]

MRCP ASR Subsystem Status is out of service

2010-02-17T03:35:39Z

Amagniho: New page: == MRCP ASR subsystem is out of service == {| border="1" |- ! '''Problem Summary''' | The Engine Status area in the Engine web page shows that the MRCP ASR subsystem is out of service. |-...

== MRCP ASR subsystem is out of service ==

{| border="1"
|-
! '''Problem Summary'''
| The Engine Status area in the Engine web page shows that the MRCP ASR subsystem is out of service.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| The cause could be one of the following:
*The MRCP Provider and Server are not configured from the MRCP ASR Configuration web page.
*The MRCP ASR Server(s) is down or unreachable.
*The Speech Server is not configured from the MRCP ASR Configuration web page.
|-
! '''Recommended Action'''
|
Complete the following steps:
#Verify that the MRCP Provider and Servers are configured through the MRCP ASR Configuration web page.
#Verify that the MRCP ASR servers are up and reachable.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 8.0]]

Turning on Unified CCX VXML traces

2010-02-11T17:40:51Z

Amagniho: New page: == Turning on Unified CCX VXML traces == {| border="1" |- ! '''Problem Summary''' | For any VXML related issues the MIVR traces are required. This tip explains how to turn on those traces...

== Turning on Unified CCX VXML traces ==

{| border="1"
|-
! '''Problem Summary'''
| For any VXML related issues the MIVR traces are required. This tip explains how to turn on those traces.
|-
! '''Error Message'''
| NA
|-
! '''Possible Cause'''
| NA
|-
! '''Recommended Action'''
| <ol>
<li>On the Unified CCX node, login to "Cisco Unified CCX Serviceability"
<li>Go to Trace --> Configuration
<li>Select "Cisco Unified CCX Engine" and click Go.
<li>Check/Enable SUBSYSTEMS -> SS_VB : DEBUGGING and XDEBUGGING1
<li>Click Save.
<li>The trace changes will be saved.
</ol>

 After the traces are turned on and the scenario is simulated, use the Real Time Monitoring Tool (RTMT) to collect the logs using the "Collect Files" option. The modules for which the traces are to be collected are "Unified CCX Engine" from the UCCX Services screen.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| NA
|-
|}

[[Category:Unified CCX, Release 8.0]]

Turning on Unified CCX Text To Speech traces

2010-02-11T17:38:38Z

Amagniho: New page: == Turning on Unified CCX TTStraces == {| border="1" |- ! '''Problem Summary''' | For any TTS related issues the MIVR traces are required. This tip explains how to turn on those traces. |...

Turning on Unified CCX Automatic Speech Recognition Traces

2010-02-11T17:34:21Z

Amagniho: New page: == Turning on Unified CCX ASR traces == {| border="1" |- ! '''Problem Summary''' | For any ASR related issues the MIVR traces are required. This tip explains how to turn on those traces. ...

== Turning on Unified CCX ASR traces ==

{| border="1"
|-
! '''Problem Summary'''
| For any ASR related issues the MIVR traces are required. This tip explains how to turn on those traces.
|-
! '''Error Message'''
| NA
|-
! '''Possible Cause'''
| NA
|-
! '''Recommended Action'''
| <ol>
<li>On the Unified CCX node, login to "Cisco Unified CCX Serviceability"
<li>Go to Trace --> Configuration
<li>Select "Cisco Unified CCX Engine" and click Go.
<li>Check/Enable SUBSYSTEMS -> SS_MRCP_ASR : DEBUGGING and XDEBUGGING1
<li>Click Save.
<li>The trace changes will be saved.
</ol>

 After the traces are turned on and the scenario is simulated, use the Real Time Monitoring Tool (RTMT) to collect the logs using the "Collect Files" option. The modules for which the traces are to be collected are "Unified CCX Engine" from the UCCX Services screen.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| NA
|-
|}

[[Category:Unified CCX, Release 8.0]]

Turning on Unified CCX Media Traces

2010-02-11T17:32:27Z

Amagniho: /* Turning on Unified CCX Media traces */

== Turning on Unified CCX Media traces ==

{| border="1"
|-
! '''Problem Summary'''
| For any Media related issues the DriverManager and MIVR traces are required. This tip explains how to turn on those traces.
|-
! '''Error Message'''
| NA
|-
! '''Possible Cause'''
| NA
|-
! '''Recommended Action'''
| <ol>
<li>On the Unified CCX node, login to "Cisco Unified CCX Serviceability"
<li>Go to Trace --> Configuration
<li>Select "Cisco Unified CCX Engine" and click Go.
<li>Check/Enable LIBRARIES -> LIB_MEDIA : DEBUGGING and XDEBUGGING1 traces
<li>Click Save.
<li>The trace changes will be saved.
</ol>

 After the traces are turned on and the scenario is simulated, use the Real Time Monitoring Tool (RTMT) to collect the logs using the "Collect Files" option. The modules for which the traces are to be collected are "Unified CCX Engine" and DriverManager from the UCCX Services screen.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| NA
|-
|}

[[Category:Unified CCX, Release 8.0]]

Turning on IPVMS Traces

2010-02-11T17:22:25Z

Amagniho: New page: == Turning on IPVMS traces == {| border="1" |- ! '''Problem Summary''' | For any IPVMS Driver related issues the DriverMap.txt and "message" traces are required. This tip explains how to ...

== Turning on IPVMS traces ==

{| border="1"
|-
! '''Problem Summary'''
| For any IPVMS Driver related issues the DriverMap.txt and "message" traces are required. This tip explains how to run the CLI commands to get those traces.
|-
! '''Error Message'''
| NA
|-
! '''Possible Cause'''
| NA
|-
! '''Recommended Action'''
| <ol>
<li>Go to CLI
<li>Type the CLI command 'show media streams count 5 sleep 5 trace', which captures media streams.
<li>These can be viewed using:"file view activelog /platform/log/mediainfo.txt"
<li>Additional trace information may be viewed by using: "file view activelog /syslog/messages"
<li>or
<li>Get the Remote Access, type DriverMonitor -T0 (run the scenario, do ctrl+c to stop) and collect the DriverMap.txt from current directory.
<li>And get the /var/log/active/syslog/messages file
</ol>

 After the traces are turned on and the scenario is simulated, collect the DriverMap and messages logs.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| NA
|-
|}

[[Category:Unified CCX, Release 8.0]]

Not able to fetch grammar and prompt files through CRTP

2010-01-12T17:47:23Z

Amagniho: /* Not able to fetch grammar and prompt files through CRTP */

==Not able to fetch grammar and prompt files through CRTP==
 
 
{| border="1"
|-
! '''Problem Summary'''
| Not able to fetch grammar and prompt files through CRTP
|-
! '''Error Message'''
|fetch error message
|-
! '''Possible Cause'''
|wrong crtp url
|-
! '''Recommended Action'''
|use proper crtp url.
crtp:/<repository>[/<languages>]/<path>[?<params>][#<ref>]
For example: if the file "TestGrammar.grxml" exists in the User grammar repository under a folder named myApp, the CRTP URI would be as follows:
crtp:/grammar/myApp/TestGrammar.grxml
for en_Us locale:
crtp:/grammars/lang,en_US/TextGrammar.grxml
similarly for prompts
crtp:/Prompts/lang,en_US/TestPrompt.wav

|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

Voice Browser Not able to fetch files with dynamic file extensions

2010-01-12T17:39:56Z

Amagniho: /*Voice Browser Not able to fetch files with dynamic file extensions*/

==Voice Browser Not able to fetch files with dynamic file extensions==
 
 
{| border="1"
|-
! '''Problem Summary'''
| Voice Browser Not able to fetch files with dynamic file extensions
|-
! '''Error Message'''
|badftech error message
|-
! '''Possible Cause'''
| Head Request being made before the get or post request.
|-
! '''Recommended Action'''
| Update the VoiceBrowser.properties using CLI command i.e to make dynamic file extension entry into
com.cisco.voicebrowser.dynamic.file.extensions=jsp ircgi nohead
Doing so the HEAD request will never be send for the dynamic file extension files.By default we support three extensions jsp,ircgi and nohead
restart the Engine or Node Manager for changes to take affect.

|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
| CSCta53282
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

JavaScript greater than, less than and ampersand symbols in vxml var expr declaration

2010-01-12T17:25:56Z

Amagniho: /*How to use JavaScript <, >, & symbols in vxml var expr declaration*/

==JavaScript <, >, & symbols in vxml var expr declaration==
 
 
{| border="1"
|-
! '''Problem Summary'''
| How to use JavaScript <, >, & symbols in vxml var expr declaration
|-
! '''Error Message'''
|
|-
! '''Possible Cause'''
| wrong use of java script symbols.
|-
! '''Recommended Action'''
| Many JavaScript operators (<, >, &, &&) have special significance in XML, thus their equivalent entities must be used in expressions and conditions. For example operators and their corresponding entities are:
< &(ampersand)lt;
> &(ampersand)gt;
& &(ampersand)amp;
" &(ampersand)quot;
remove the 'ampersand' while using the same.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

Control prosody rate in PlayPrompt TTS block

2010-01-12T16:50:22Z

Amagniho: /* Control Prosody Rate in Play Prompt TTS block */

How to allow both DTMF and Speech Recognition together

2010-01-12T16:38:59Z

Amagniho: /* How to allow both DTMF and Speech Recognition together */

==How to allow both DTMF and Speech Recognition together==
 
 
{| border="1"
|-
! '''Problem Summary'''
| Dtmf and Speech recognition not working simultaneously.
|-
! '''Error Message'''
|
|-
! '''Possible Cause'''
| Compound Grammar not used
|-
! '''Recommended Action'''
| Use Compound Grammar in recognition step by creating the compound grammar i.e use ? OR ? This way we can define one speech grammar and one dtmf grammar file and use both dtmf and speech input.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

Built in Grammar minlength and maxlength with Default or Cisco Media Group for DTMF inputs

2010-01-12T16:28:02Z

Amagniho: /*Built in Grammar minlength and maxlength with Default or Cisco Media Group for DTMF inputs*/

== Built in Grammar minlength and maxlength with Default or Cisco Media Group for DTMF inputs ==
 
 
{| border="1"
|-
! '''Problem Summary'''
| Dtmf input not working with Cisco Media i.e Default Dialog group.
|-
! '''Error Message'''
|
|-
! '''Possible Cause'''
| only one of minlength or maxlength is used
|-
! '''Recommended Action'''
| use digits?length=x or digits?minlength=x;maxlength=y : both minlength and maxlength should be used together
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

UnsupportedGrammarException with Cisco Media i.e Default Dialog group

2010-01-12T16:20:28Z

Amagniho: /*UnsupportedGrammarException with Cisco Media i.e Default Dialog Group*/

== UnsupportedGrammarException with Cisco Media i.e Default Dialog group ==
 
 
{| border="1"
|-
! '''Problem Summary'''
| UnsupportedGrammarException with Cisco Media i.e Default Dialog group.
|-
! '''Error Message'''
| com.cisco.dialogservices.UnsupportedGrammarException.
|-
! '''Possible Cause'''
| DTMF Voice Browser (Voice Browser used with Default/Cisco Media Group) only supports Cisco DTMF Grammars (aka "Regex"), not SRGS or GSL.
|-
! '''Recommended Action'''
| Use proper grammar format
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

Assure ASR-TTS ports/resources are freed up after the application finishes

2010-01-12T16:13:15Z

Amagniho: /*Assure ASR-TTS ports/resources are freed up after the application finishes*/

== Assure ASR-TTS ports/resources are freed up after the application finishes ==
 
 
{| border="1"
|-
! '''Problem Summary'''
| ASR TTS ports/resources are not freed up.
|-
! '''Error Message'''
| MRCP ASR and MRCP TTS resouces not available.
|-
! '''Possible Cause'''
| ASr and TTS resources not available.
|-
! '''Recommended Action'''
| We can make sure only when the Channel Manager calls up the close() method on the MRCP Speech Channel Impl. If this is called then the resources are freed up, else not.
Turn on Debugging and Xdebugging Level 1 for SS_MRCP_ASR and SS_MRCP_TTS. Then look for the call to close() in MRCP Speech Channel Impl.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

How to integrate MRCP ASR-TTS with Unified CCX

2010-01-12T16:05:37Z

Amagniho: /*How to integrate MRCP ASR-TTS with Unified CCX*/

== How to integrate MRCP ASR-TTS with Unified CCX ==
 
 
{| border="1"
|-
! '''Problem Summary'''
| How to integrate MRCP ASR-TTS with Unified CCX
|-
! '''Error Message'''
| MRCP ASR and MRCP TTS Provider not able to recognize and play prompts.
|-
! '''Possible Cause'''
| Unified CCX is not integrated properly.
|-
! '''Recommended Action'''
| Please refer to information available at http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/prod_bulletin0900aecd806f72f5.html.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

Nuance 9.0 not working with Unified CCX

2010-01-12T16:01:10Z

Amagniho: /*Nuance 9.0 not working with Unified CCX*/

== Nuance 9.0 not working with Unified CCX ==
 
 
{| border="1"
|-
! '''Problem Summary'''
| Nuance MRCP ASR and MRCP TTS not working after configured from AppAdmin
|-
! '''Error Message'''
| MRCP ASR and MRCP TTS Provider not able to recognize and play prompts.
|-
! '''Possible Cause'''
| Unified CCX is not integrated properly with Nuance 9.0 or check Nuance 9.0 licenses.
|-
! '''Recommended Action'''
| Make sure that Nuance license file have not expired so also make sure that Nuance 9.0 is integrated properly
as per information available at http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/product_bulletin_c25-546866.html
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

How To Bring MRCP ASR Provider To InService State

2010-01-12T15:53:03Z

Amagniho: /* How To Bring MRCP ASR Provider To InService State] */

== How To Bring MRCP ASR Provider To InService State] ==
 
 
{| border="1"
|-
! '''Problem Summary'''
| MRCP ASR Provider not coming to InService state.
|-
! '''Error Message'''
| MRCP ASR Provider in Unknown or OOS state.
|-
! '''Possible Cause'''
| MRCP ASR Server HostName/IP Address and Port should be proper.
|-
! '''Recommended Action'''
| Configure MRCP ASR Provider-Server-Dialog Group and once done visit the MRCP ASR Provider page and call 'refresh' on configured provider.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]

How To Bring MRCP ASR and MRCP TTS Provider To InService State

2010-01-12T15:44:28Z

Amagniho: /* How To Bring MRCP TTS Provider To InService State */

== How To Bring MRCP TTS Provider To InService State ==
 
 
{| border="1"
|-
! '''Problem Summary'''
| MRCP TTS Provider Not Configured.
|-
! '''Error Message'''
| MRCP TTS Provider in Unknown or OOS state.
|-
! '''Possible Cause'''
| MRCP TTS Server HostName/IPAddress and Port are not correct.
|-
! '''Recommended Action'''
| Configure MRCP TTS Provider-Server-Default Gender and once done visit the MRCP TTS provider page and call 'refresh' icon of configured MRCP TTS Provider.
|-
! '''Release'''
| Release 8.0(1)
|-
! '''Associated CDETS #'''
|
|-
|}
 
[[Category:Unified CCX, Release 8.0]]