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- 11:03, 13 April 2010 (diff | hist) Agent stuck in Reserved state-SessionTransferredMsg shows Initial and Final Contact Type:IAQ CONSULT CONTACT (→Agent stuck in Reserved state-SessionTransferredMsg shows Initial and Final Contact Type:IAQ CONSULT CONTACT) (top)
- 11:03, 13 April 2010 (diff | hist) Agent stuck in Reserved state-"Not posting the ContactPresentedEvent" seen in logs (→Agent stuck in Reserved state-"Not posting the ContactPresentedEvent" seen in logs) (top)
- 11:02, 13 April 2010 (diff | hist) Agent stuck in Reserved state (→Agent stuck in Reserved state) (top)
- 11:02, 13 April 2010 (diff | hist) Agent toggles between Reserved and Ready state-Script queues and dequeueAll's the call to multiple CSQ's (→Agent toggles between Reserved and Ready state-Script queues and dequeueAll's the call to multiple CSQ's) (top)
- 11:00, 13 April 2010 (diff | hist) N Agent stuck in Reserved state-SessionTransferredMsg shows Initial and Final Contact Type:IAQ CONSULT CONTACT (New page: == Agent stuck in Reserved state-SessionTransferredMsg shows Initial and Final Contact Type:IAQ CONSULT CONTACT == {| border="1" |- ! '''Problem Summary''' | Agent is stuck in Reserved st...)
- 10:59, 13 April 2010 (diff | hist) N Agent stuck in Reserved state-"Not posting the ContactPresentedEvent" seen in logs (New page: == Agent stuck in Reserved state-"Not posting the ContactPresentedEvent" seen in logs == {| border="1" |- ! '''Problem Summary''' | Agent stuck in Reserved state-"Not posting the ContactP...)
- 10:58, 13 April 2010 (diff | hist) N Agent stuck in Reserved state (New page: == Agent stuck in Reserved state == {| border="1" |- ! '''Problem Summary''' | Agent is stuck in Reserved state till Rm cleanup thread cleans up the call. |- ! '''Error Message''' | 52552...)
- 10:57, 13 April 2010 (diff | hist) N Agent toggles between Reserved and Ready state-Script queues and dequeueAll's the call to multiple CSQ's (New page: == Agent toggles between Reserved and Ready state-Script queues and dequeueAll's the call to multiple CSQ's == {| border="1" |- ! '''Problem Summary''' | Agent toggles between Reserved an...)
- 10:55, 13 April 2010 (diff | hist) N Agent and customer start hearing UCCX recordings played over their conversation (New page: == Agent and customer start hearing UCCX recordings played over their conversation == {| border="1" |- ! '''Problem Summary''' | Customer is connected to an agent. Agent and customer star...)
- 07:34, 12 March 2010 (diff | hist) N How to escalate an issue to IPCBU JTAPI team (→How to escalate an issue to IPCBU JTAPI team)
- 06:39, 12 March 2010 (diff | hist) N Issues in JTAPI Port Recovery (→Issues in JTAPI Port Recovery)
- 05:12, 10 March 2010 (diff | hist) N UCM Telephony SS Out Of Service - DB ACCESS ERROR (New page: == UCM Telephony SS Out Of Service - DB_ACCESS_ERROR == {| border="1" |- ! '''Problem Summary''' | UCM Telephony SS Out Of Service - DB_ACCESS_ERROR |- ! '''Error Message''' | 2505: Mar ...)
- 07:06, 11 February 2010 (diff | hist) N Multiple transfer failures (→Multiple transfer failures)
- 01:46, 30 January 2010 (diff | hist) N UCM Telephony SS Out Of Service - Unable to create provider (→UCM Telephony SS Out Of Service - Unable to create provider)
- 01:26, 30 January 2010 (diff | hist) N Codec support issues (→Codec support issues)
- 01:26, 30 January 2010 (diff | hist) N Troubleshooting JTAPI CCN Exceptions (→Troubleshooting JTAPI CCN Exceptions)
- 01:24, 30 January 2010 (diff | hist) N Call aborted due to WFMaxExecutedStepsExceededException (→Call aborted due to WFMaxExecutedStepsExceededException)
- 01:24, 30 January 2010 (diff | hist) N Transfer success is false (→Transfer success is false)
- 01:22, 30 January 2010 (diff | hist) N Transfer does not receive CiscoTransferEndEv (→Transfer does not receive CiscoTransferEndEv)
- 01:21, 30 January 2010 (diff | hist) N Could not meet post conditions of call.transfer (→Could not meet post conditions of call.transfer)
- 01:20, 30 January 2010 (diff | hist) N RESOURCE FORWARDING (→RESOURCE FORWARDING)
- 01:20, 30 January 2010 (diff | hist) N RESOURCE NOT ACKNOWLEDGING (→RESOURCE NOT ACKNOWLEDGING)
- 01:19, 30 January 2010 (diff | hist) N Consult call fails with RESOURCE BUSY (→RESOURCE BUSY)
- 01:18, 30 January 2010 (diff | hist) N JTAPI Exception during redirect, accept, answer, transfer request (→JTAPI Exception during redirect, accept, answer, transfer request)
- 01:13, 30 January 2010 (diff | hist) N Call fails with CallCtlConnFailed event (→Call fails with CallCtlConnFailed event)
- 01:12, 30 January 2010 (diff | hist) N Codec Mismatch between Caller and CTI Port (→Codec Mismatch between Caller and CTI Port)
- 01:11, 30 January 2010 (diff | hist) N Media Setup Failure (→Call Aborted due to Media Setup Failure)
- 01:10, 30 January 2010 (diff | hist) N Invalid Script (→Failed to load script)
- 01:10, 30 January 2010 (diff | hist) N ApplicationMaxSessionsException (→ApplicationMaxSessionsException)
- 01:09, 30 January 2010 (diff | hist) N Null or Default Application Task (→Null or Default Application Task)
- 01:08, 30 January 2010 (diff | hist) N SETUP FAIL (→SETUP FAIL)
- 01:08, 30 January 2010 (diff | hist) N SETUP TIMEOUT (→Call rejected due to SETUP TIMEOUT)
- 01:07, 30 January 2010 (diff | hist) N Configuration issues (→Configuration issues)
- 01:07, 30 January 2010 (diff | hist) N TRIGGER MAX SESSION (→Call rejected due to TRIGGER MAX SESSION)
- 01:06, 30 January 2010 (diff | hist) N TRIGGER FAIL (→Call rejected due to TRIGGER FAIL)
- 01:06, 30 January 2010 (diff | hist) N REMOTE TIMEOUT - No idle channels (→REMOTE TIMEOUT - No idle channels)
- 01:05, 30 January 2010 (diff | hist) N Possible Issues in an ICD call flow (→Possible Issues in an ICD call flow)
- 01:03, 30 January 2010 (diff | hist) N JTAPI provider goes out of service (→JTAPI provider goes out of service)
- 00:54, 30 January 2010 (diff | hist) N Missing AddrInService events (→Missing AddrInService events)
- 00:53, 30 January 2010 (diff | hist) N Trigger Configuration Error (→Trigger Configuration Error)
- 00:52, 30 January 2010 (diff | hist) N Standard CTI Enabled role for JTAPI user (→Standard CTI Enabled role for JTAPI user)
- 00:51, 30 January 2010 (diff | hist) N Telephony Subsystem in Partial Service - calculateGroupReadiness indicates groups NOT READY (→Telephony Subsystem in Partial Service - calculateGroupReadiness indicates groups NOT READY)
- 00:43, 30 January 2010 (diff | hist) N UCM Telephony SS in partial service on a node (New page: == UCM Telephony SS in partial service after fall back to Node1 == {| border="1" |- ! '''Problem Summary''' | UCM Telephony SS in partial service on a Node |- ! '''Error Message''' | Unif...)
- 23:47, 29 January 2010 (diff | hist) N JTAPI Client and data resynchronization (→JTAPI Client and data resynchronization)
- 07:30, 25 January 2010 (diff | hist) N Turning on SS TEL (→Turning on Unified CCX Engine SS_TEL)
- 05:35, 2 December 2009 (diff | hist) N RTR in SelectJoin, DirectTransfer, JoinAcrossLines, DirectTransferAcrossLines Scenarios (→RTR in SelectJoin, DirectTransfer, JoinAcrossLines, DirectTransferAcrossLines Scenarios)
- 09:50, 12 November 2009 (diff | hist) N Common Cause Codes and Meta Codes in JTAPI (New page: == Common Cause Codes and Meta Codes in JTAPI == {| border="1" |- ! '''CAUSE CODES<br/>Defines the cause for an Event''' | CAUSE_NORMAL = 100<br/> CAUSE_UNKNOWN = 101<br/> CAUSE_CALL_CANC...)
- 09:43, 12 November 2009 (diff | hist) N Common Cause Codes, Meta Codes, Failure Reasons in JTAPI
- 07:11, 5 November 2009 (diff | hist) N Calls are sometimes not delivered accordingly to Skill Competence when Resource Selection Criteria is Most Skilled
- 04:31, 29 October 2009 (diff | hist) N IncompatibleSessionException seen in MIVR logs
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