Docwikibot: Bot: Adding {{Template:Required Metadata}}

2009-12-18T18:38:30Z

Bot: Adding {{Template:Required Metadata}}

← Older revision		Revision as of 18:38, 18 December 2009
Line 1:		Line 1:
		+	{{Template:Required Metadata}}
	== Sometimes the supervisor can monitor and record an agent and sometimes he cannot ==		== Sometimes the supervisor can monitor and record an agent and sometimes he cannot ==

Cchetty: 1 revision

2009-08-12T19:50:35Z

1 revision

← Older revision

Revision as of 19:50, 12 August 2009

Sansahoo: /* Sometimes the supervisor can monitor and record an agent and sometimes he cannot */

2009-07-23T11:02:22Z

Sometimes the supervisor can monitor and record an agent and sometimes he cannot

New page

== Sometimes the supervisor can monitor and record an agent and sometimes he cannot ==

{| border="1"
|-
! '''Problem Summary'''
| Sometimes the supervisor can monitor and record an agent and sometimes he cannot.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| Currently, CAD supports only the G.711 and the G.729 codecs. If your codex setting is different in the Cisco Unified CM, for example, if your setting is G.722, then you can experience these problems.
|-
! '''Recommended Action'''
|
Make sure you have disabled "Advertise G 722 codex" on the agent phone and make sure your settings in Cisco Unified CM are for the G.711 or the G.,729 codex. Although Cisco Unified CM 6.0 supports the G 722 codex, CAD does not.
|-
! '''Release'''
| Release 7.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 7.0]]

Sometimes the supervisor can monitor and record an agent and sometimes he cannot - Revision history

Docwikibot: Bot: Adding {{Template:Required Metadata}}

Cchetty: 1 revision

Sansahoo: /* Sometimes the supervisor can monitor and record an agent and sometimes he cannot */