SocialMiner User Interface - SocialMiner login overlay appears if reply template container loads in iframe in IE, even though already successfully authenticated

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SocialMiner User Interface - SocialMiner login overlay appears if reply template container loads in iframe in IE, even though already successfully authenticated

Problem Summary When a SocialMiner reply template container loads in an IFRAME in Internet Explorer, a SocialMiner login overlay may appear even though SocialMiner successfully authenticated.
Error Message None.
Possible Cause If the page inside the IFRAME does not have a Privacy Policy, cookies are blocked (which is indicated by the red barred circle over the 'eye' icon in status bar). Crossedouteye.png

Click the eye icon to display a list of blocked URLs.
Recommended Action
  1. Click the eye icon. 
    The Internet Explorer privacy settings dialog box appears and displays a blocked cookie from SocialMiner.
  2. Select the cookie and choose Always allow cookie from this website.

For more information on how to permit cookies, see the Microsoft Windows help site.

Release 9.0(1)
Associated CDETS # None.

Rating: 5.0/5 (1 vote cast)

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