SocialMiner User Interface - Duplicate Twitter Social Contacts Display in Campaign

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== SocialMiner User Interface - Duplicate Twitter Social Contacts Display in Campaign ==
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== SocialMiner User Interface - Duplicate Twitter Social Contacts Display in Campaign ==
{| border="1"
{| border="1"
|-
|-
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! '''Problem Summary'''
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! '''Problem Summary'''  
| The same social contact is displayed multiple times in the campaign results on the Home tab.
| The same social contact is displayed multiple times in the campaign results on the Home tab.
|-
|-
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! '''Error Message'''
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! '''Error Message'''  
| None
| None
|-
|-
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! '''Possible Cause'''
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! '''Possible Cause'''  
| Twitter may allow duplicate direct messages, retweets, and replies to be sent even though an error is reported to the user.
| Twitter may allow duplicate direct messages, retweets, and replies to be sent even though an error is reported to the user.
|-
|-
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! '''Recommended Action'''
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! '''Recommended Action'''  
| Disposition the contacts to the same state as the original contact. For example, if the original contact was transitioned to handled, transition the duplicate contacts to handled.
| Disposition the contacts to the same state as the original contact. For example, if the original contact was transitioned to handled, transition the duplicate contacts to handled.
|-
|-
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! '''Release'''
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! '''Release'''  
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| Release 8.5(x)
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| Release 9.0(x), 10.0(1), 10.5(1), 10.6(1)
|-
|-
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! '''Associated CDETS #'''
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! '''Associated CDETS #'''  
| None
| None
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|-
 
|}
|}
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[[Category:Cisco_SocialMiner]] [[Category:Cisco_SocialMiner,_Release_8.5]]
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[[Category:Cisco SocialMiner, Release 8.5]]
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Latest revision as of 14:28, 8 December 2014

SocialMiner User Interface - Duplicate Twitter Social Contacts Display in Campaign

Problem Summary The same social contact is displayed multiple times in the campaign results on the Home tab.
Error Message None
Possible Cause Twitter may allow duplicate direct messages, retweets, and replies to be sent even though an error is reported to the user.
Recommended Action Disposition the contacts to the same state as the original contact. For example, if the original contact was transitioned to handled, transition the duplicate contacts to handled.
Release Release 9.0(x), 10.0(1), 10.5(1), 10.6(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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