SocialMiner User Interface - Duplicate Twitter Social Contacts Display in Campaign

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! '''Release'''
! '''Release'''
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| Release 8.5(x)
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| 9.0(x), 10.0(1)
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! '''Associated CDETS #'''
! '''Associated CDETS #'''

Revision as of 18:32, 5 November 2013

SocialMiner User Interface - Duplicate Twitter Social Contacts Display in Campaign

Problem Summary The same social contact is displayed multiple times in the campaign results on the Home tab.
Error Message None
Possible Cause Twitter may allow duplicate direct messages, retweets, and replies to be sent even though an error is reported to the user.
Recommended Action Disposition the contacts to the same state as the original contact. For example, if the original contact was transitioned to handled, transition the duplicate contacts to handled.
Release 9.0(x), 10.0(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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