SocialMiner User Interface - Clear Cache and Cookies to Troubleshoot Unexpected Results
(moved Social Miner User Interface - Clear Cache and Cookies to Troubleshoot Unexpected Results to SocialMiner User Interface - Clear Cache and Cookies to Troubleshoot Unexpected Results)
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Revision as of 19:23, 14 September 2011
Clear Cache and Cookies to Troubleshoot Unexpected Results
|Problem Summary||SocialMiner pages do not show the information you expect. For example, you can see that a Feed is pulling in social contacts for a campaign, but those social contacts do not appear in the Home tab "Open" list for that campaign.|
|Recommended Action||Use the browser tool for clearing cache and cookies.
Prior to Release 8.5(3), it was sometimes necessary to clear the cache to get the latest web pages and script from SocialMiner, especially when the server had been upgraded. Clearing the cache will become less necessary after future upgrades, as SocialMiner 8.5(4) ships with a new mechanism for tracking and controlling the cache.
Clearing cookies is always a basic troubleshooting step to try before reaching out for support.
|Associated CDETS #||None|