SocialMiner User Interface - Alert is blank and tooltip shows 'Not Receiving Real-time Updates'

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Alert is blank and tooltip shows 'Not Receiving Real-time Updates'

Problem Summary No message alert updates are being received over the BOSH connection.
Error Message Tooltip only
Possible Cause
  • The BOSH connection is down.
  • The XMPP server is down.
  • There is a network issue.
Recommended Action
  • Refresh the browser to re-establish the BOSH connection.
  • On the System Administration panel, check the Server Status for "Eventing and Chat". If the status is red
    • Enter the command 'admin:utils service list' on the VOS CLI to confirm if the XMPP server is up.
    • If the server status is not '[STARTED]', run the command 'utils service restart SocialMiner XMPP Server' to restart it.
  • If the problem persists, search the SocialMiner ccpapi logs for the string 'eventing'.
Release 10.0(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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