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SocialMiner Tomcat down
Revision as of 06:56, 2 December 2014 by Sabhiram
|Problem Summary||SocialMiner Tomcat down|
|Error Message||In Cisco Unified CCX Serviceability, Control Center - Network Services page, the Chat Subsystem status changes to PARTIAL SERVICE from IN SERVICE.|
|Possible Cause|| SocialMiner Tomcat down.|
When the Chat Subsystem status changes to PARTIAL SERVICE, Unified CCX cancels all the queued and handled chat and email contacts sessions.
When SocialMiner Tomcat is up, the Chat Subsystem status changes to IN SERVICE and SocialMiner reinjects the email contacts.
1. Start SocialMiner Tomcat.
|Associated CDETS #||N/A|