SocialMiner Feeds - Comments to Facebook posts appear to be lost

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Social Contacts not being generated from all Facebook posts

Problem Summary In a campaign that uses a Facebook fan page feed, you may not see new Social Contacts being generated from all posts.
Error Message Not applicable
Possible Cause New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. Therefore, if someone has made a post but it is not one of the most recent posts, no Social Contact will be created. This would be particularly noticeable on Facebook fan pages with a high volume of activity.
Recommended Action None, as this is how Facebook was designed to work.
Release SocialMiner release 8.5(x).
Associated CDETS # CSCtx98515

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