SocialMiner Feeds - Comments to Facebook posts appear to be lost - Revision history

Linichol: /* Social Contacts not being generated from all Facebook posts */

2012-02-21T14:29:13Z

Social Contacts not being generated from all Facebook posts

← Older revision		Revision as of 14:29, 21 February 2012
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-	== ~~Social Contacts not being generated from all~~ Facebook posts ==	+	== No new comments appear for existing Facebook posts ==

	{\| border="1"		{\| border="1"
	\|-		\|-
	! '''Problem Summary'''		! '''Problem Summary'''
-	\| In a campaign that uses a Facebook fan page feed, you may not see ~~new~~ Social Contacts being generated ~~from all~~ posts.	+	\| In a campaign that uses a Facebook fan page feed, you may not see Social Contacts being generated for new comments on older, existing posts.
	\|-		\|-
	! '''Error Message'''		! '''Error Message'''
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	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| ~~New Social Contacts may not be created for all posts on a Facebook fan page because when~~ Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. ~~Therefore, if~~ someone has made a post ~~but it is~~ not ~~one of~~ the ~~most recent posts, no Social Contact will be created~~. This would be particularly noticeable on Facebook fan pages with a high volume of activity.	+	\| When Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. If someone has made a comment to an older post, the post itself may not be returned, and therefore SocialMiner would not receive the new comment. This would be particularly noticeable on Facebook fan pages with a high volume of activity.
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| None, as this is how Facebook ~~was~~ designed to work.	+	\| None, as this is how the Facebook API is designed to work.
	\|-		\|-
	! '''Release'''		! '''Release'''

Linichol: /* Social Contacts not being generated from all Facebook posts */

2012-02-21T13:19:10Z

Social Contacts not being generated from all Facebook posts

← Older revision		Revision as of 13:19, 21 February 2012
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	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. Therefore, if someone has made a post but it is not one of the most recent posts, no Social Contact will be created. This would be ~~especially~~ noticeable on Facebook fan pages with a high volume of activity.	+	\| New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. Therefore, if someone has made a post but it is not one of the most recent posts, no Social Contact will be created. This would be particularly noticeable on Facebook fan pages with a high volume of activity.
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''

Linichol: /* Social Contacts not being generated from all Facebook posts */

2012-02-21T13:18:34Z

Social Contacts not being generated from all Facebook posts

← Older revision		Revision as of 13:18, 21 February 2012
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	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it ~~only~~ returns the 25 most recent ~~new~~ posts. Therefore, if someone has made a post but it is not in the ~~first 25 new~~ posts ~~since the last polling interval~~, no Social Contact will be created. This would be especially noticeable on Facebook fan pages with a high volume of activity.	+	\| New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. Therefore, if someone has made a post but it is not one of the most recent posts, no Social Contact will be created. This would be especially noticeable on Facebook fan pages with a high volume of activity.
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| ~~Increasing the polling interval on the Feed Configuration page would poll more often and reduce the number of lost posts (but if the volume is high enough~~, ~~Social Contacts could still be lost). The default polling interval~~ is ~~every 5 minutes~~.	+	\| None, as this is how Facebook was designed to work.
	\|-		\|-
	! '''Release'''		! '''Release'''
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	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| ~~Not Applicable~~	+	\| CSCtx98515
	\|-		\|-
	\|}		\|}

	[[Category:Cisco SocialMiner, Release 8.5]]		[[Category:Cisco SocialMiner, Release 8.5]]

Linichol: /* Comments to Facebook posts appear to be lost */

2012-02-20T14:59:01Z

Comments to Facebook posts appear to be lost

← Older revision		Revision as of 14:59, 20 February 2012
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-	== ~~Comments to~~ Facebook posts ~~appear to be lost~~ ==	+	== Social Contacts not being generated from all Facebook posts ==

	{\| border="1"		{\| border="1"
	\|-		\|-
	! '''Problem Summary'''		! '''Problem Summary'''
-	\| In a campaign ~~using~~ a Facebook feed, ~~I am no longer seeing~~ new ~~comments to earlier~~ posts.	+	\| In a campaign that uses a Facebook fan page feed, you may not see new Social Contacts being generated from all posts.
	\|-		\|-
	! '''Error Message'''		! '''Error Message'''
Line 10:		Line 10:
	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| New ~~comments to older posts~~ may not ~~appear~~ because ~~each time~~ Facebook is polled for ~~updates~~, it ~~returns~~ only the 25 most recent posts. Therefore, if someone has made a ~~comment to an earlier~~ post ~~that~~ is ~~no longer one of~~ the 25 ~~most recent~~, ~~those comments are not returned~~.	+	\| New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it only returns the 25 most recent new posts. Therefore, if someone has made a post but it is not in the first 25 new posts since the last polling interval, no Social Contact will be created. This would be especially noticeable on Facebook fan pages with a high volume of activity.
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| ~~None~~, ~~as this~~ is ~~how Facebook was designed to work~~.	+	\| Increasing the polling interval on the Feed Configuration page would poll more often and reduce the number of lost posts (but if the volume is high enough, Social Contacts could still be lost). The default polling interval is every 5 minutes.
	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| ~~Release number of affected~~ release(s) ~~and/or products..~~.	+	\| SocialMiner release 8.5(x).
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''

Linichol: Created page with "== Comments to Facebook posts appear to be lost == {| border="1" |- ! '''Problem Summary''' | In a campaign using a Facebook feed, I am no longer seeing new comments to earlier ..."

2012-02-20T13:58:17Z

Created page with "== Comments to Facebook posts appear to be lost == {| border="1" |- ! '''Problem Summary''' | In a campaign using a Facebook feed, I am no longer seeing new comments to earlier ..."

New page

== Comments to Facebook posts appear to be lost ==

{| border="1"
|-
! '''Problem Summary'''
| In a campaign using a Facebook feed, I am no longer seeing new comments to earlier posts.
|-
! '''Error Message'''
| Not applicable
|-
! '''Possible Cause'''
| New comments to older posts may not appear because each time Facebook is polled for updates, it returns only the 25 most recent posts. Therefore, if someone has made a comment to an earlier post that is no longer one of the 25 most recent, those comments are not returned.
|-
! '''Recommended Action'''
| None, as this is how Facebook was designed to work.
|-
! '''Release'''
| Release number of affected release(s) and/or products...
|-
! '''Associated CDETS #'''
| Not Applicable
|-
|}

[[Category:Cisco SocialMiner, Release 8.5]]