SocialMiner Feeds - Comments to Facebook posts appear to be lost

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== Social Contacts not being generated from all Facebook posts ==
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== No new comments appear for existing Facebook posts ==
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{| border="1"
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! '''Problem Summary'''
! '''Problem Summary'''
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| In a campaign that uses a Facebook fan page feed, you may not see new Social Contacts being generated from all posts.
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| In a campaign that uses a Facebook fan page feed, you may not see Social Contacts being generated for new comments on older, existing posts.
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! '''Error Message'''
! '''Error Message'''
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! '''Possible Cause'''
! '''Possible Cause'''
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| New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it only returns the 25 most recent new posts. Therefore, if someone has made a post but it is not in the first 25 new posts since the last polling interval, no Social Contact will be created. This would be especially noticeable on Facebook fan pages with a high volume of activity.
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| When Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. If someone has made a comment to an older post, the post itself may not be returned, and therefore SocialMiner would not receive the new comment. This would be particularly noticeable on Facebook fan pages with a high volume of activity.
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! '''Recommended Action'''
! '''Recommended Action'''
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| Increasing the polling interval on the Feed Configuration page would poll more often and reduce the number of lost posts (but if the volume is high enough, Social Contacts could still be lost). The default polling interval is every 5 minutes.
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| None, as this is how the Facebook API is designed to work.
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! '''Release'''
! '''Release'''
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! '''Associated CDETS #'''
! '''Associated CDETS #'''
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| Not Applicable
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| CSCtx98515
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[[Category:Cisco SocialMiner, Release 8.5]]
[[Category:Cisco SocialMiner, Release 8.5]]

Latest revision as of 14:29, 21 February 2012

No new comments appear for existing Facebook posts

Problem Summary In a campaign that uses a Facebook fan page feed, you may not see Social Contacts being generated for new comments on older, existing posts.
Error Message Not applicable
Possible Cause When Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. If someone has made a comment to an older post, the post itself may not be returned, and therefore SocialMiner would not receive the new comment. This would be particularly noticeable on Facebook fan pages with a high volume of activity.
Recommended Action None, as this is how the Facebook API is designed to work.
Release SocialMiner release 8.5(x).
Associated CDETS # CSCtx98515

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