SocialMiner Feeds - Comments to Facebook posts appear to be lost

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(Created page with "== Comments to Facebook posts appear to be lost == {| border="1" |- ! '''Problem Summary''' | In a campaign using a Facebook feed, I am no longer seeing new comments to earlier ...")
(Social Contacts not being generated from all Facebook posts)
 
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== Comments to Facebook posts appear to be lost ==
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== No new comments appear for existing Facebook posts ==
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{| border="1"
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! '''Problem Summary'''
! '''Problem Summary'''
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| In a campaign using a Facebook feed, I am no longer seeing new comments to earlier posts.
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| In a campaign that uses a Facebook fan page feed, you may not see Social Contacts being generated for new comments on older, existing posts.
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! '''Error Message'''
! '''Error Message'''
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! '''Possible Cause'''
! '''Possible Cause'''
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| New comments to older posts may not appear because each time Facebook is polled for updates, it returns only the 25 most recent posts. Therefore, if someone has made a comment to an earlier post that is no longer one of the 25 most recent, those comments are not returned.
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| When Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. If someone has made a comment to an older post, the post itself may not be returned, and therefore SocialMiner would not receive the new comment. This would be particularly noticeable on Facebook fan pages with a high volume of activity.
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! '''Recommended Action'''
! '''Recommended Action'''
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| None, as this is how Facebook was designed to work.
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| None, as this is how the Facebook API is designed to work.
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! '''Release'''
! '''Release'''
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| Release number of affected release(s) and/or products...
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| SocialMiner release 8.5(x).
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! '''Associated CDETS #'''
! '''Associated CDETS #'''
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| Not Applicable
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| CSCtx98515
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[[Category:Cisco SocialMiner, Release 8.5]]
[[Category:Cisco SocialMiner, Release 8.5]]

Latest revision as of 14:29, 21 February 2012

No new comments appear for existing Facebook posts

Problem Summary In a campaign that uses a Facebook fan page feed, you may not see Social Contacts being generated for new comments on older, existing posts.
Error Message Not applicable
Possible Cause When Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. If someone has made a comment to an older post, the post itself may not be returned, and therefore SocialMiner would not receive the new comment. This would be particularly noticeable on Facebook fan pages with a high volume of activity.
Recommended Action None, as this is how the Facebook API is designed to work.
Release SocialMiner release 8.5(x).
Associated CDETS # CSCtx98515

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