SocialMiner Feeds - Comments to Facebook posts appear to be lost
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! '''Possible Cause''' | ! '''Possible Cause''' | ||
| - | | New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. Therefore, if someone has made a post but it is not one of the most recent posts, no Social Contact will be created. This would be | + | | New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. Therefore, if someone has made a post but it is not one of the most recent posts, no Social Contact will be created. This would be particularly noticeable on Facebook fan pages with a high volume of activity. |
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! '''Recommended Action''' | ! '''Recommended Action''' | ||
Revision as of 13:19, 21 February 2012
Social Contacts not being generated from all Facebook posts
| Problem Summary | In a campaign that uses a Facebook fan page feed, you may not see new Social Contacts being generated from all posts. |
|---|---|
| Error Message | Not applicable |
| Possible Cause | New Social Contacts may not be created for all posts on a Facebook fan page because when Facebook is polled for new posts, it returns a limited number of the most recent or newest posts. Therefore, if someone has made a post but it is not one of the most recent posts, no Social Contact will be created. This would be particularly noticeable on Facebook fan pages with a high volume of activity. |
| Recommended Action | None, as this is how Facebook was designed to work. |
| Release | SocialMiner release 8.5(x). |
| Associated CDETS # | CSCtx98515 |
