SocialMiner Chat Invitation - Chat invitation button is not visible when replying to a Twitter or Facebook contact

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Chat invitation button is not visible when replying to a Twitter or Facebook contact

Problem Summary The button to invite customers to chat is not visible when an agent tries to invite a customer to join a chat session.
Error Message None
Possible Cause
  • The agent is attempting to reply to a contact from the Search tab.
  • The campaign the agent is replying from does not have a chat invitation feed configured.
Recommended Action
  • Make sure you are replying from the Home tab and not from the Search tab.
  • Make sure the campaign you are replying from has a chat invitation feed configured.
Release Release 10.0(1), 10.5(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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