SocialMiner Chat Invitation - Chat invitation URL is not working

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Chat invitation URL is not working

Problem Summary A customer receives a URL to join a chat session, but the URL does not work.
Error Message None
Possible Cause
  • The URL may have expired or may have already been used once before.
  • The Public Prefix URL, if used, is incorrect.
  • The Public Prefix URL, if used, is not resolvable via public DNS.
  • The resulting URL is not accessible outside of SocialMiner's configured network, either due to DNS or firewall routing issues.
Recommended Action
  • Check when the chat invitation was sent and that it hasn't already been used (the chat invitation url works only once).
  • Make sure SocialMiner is accessible either through the Public Prefix URL or directly.
  • Check the SocialMiner ccppublicapps log for error details.
Release 10.0(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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