SocialMiner Chat - Message delivery failure

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SocialMiner Chat - Message delivery failure 

Problem Summary Customer sees "failed to deliver message" in red text.
Error Message failed to deliver message
Possible Cause XMPP Server is down.
Recommended Action

Check the status on the SocialMiner server machine: controlcenter.sh list

Look for SocialMiner XMPP Server

Start the XMPP Server on the SocialMiner server machine: controlcenter.sh "SocialMiner XMPP Server" start

Release 8.5
Associated CDETS # None
 

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